Exceptional customer service from Lindsey, the people in the warehouse, and the Rochester store for all helping me out with an issue regarding an abode part that I hadn't even bought directly from the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a kettle tap 18mths ago. Brushed gold. We had an issue initially when being plumbed in. Speaking to the customer service they were very helpful and immediately replaced the tap Unfortuna... Toon meer
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Excellent service and information on replacing a Proboil2 instant water system. Customer service team all friendly, efficient and helpful lovely people! Items arrived next morning so couldn’t be happi... Toon meer
Whilst we are very disappointed with the boiler unit as it is the second one we have had, and now the hot water connection has split, we could not be more impressed with the customer service. Marger... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Abode (Abode Designs)
Geschreven door het bedrijf
Abode Designs is a UK designer and supplier of premium kitchen taps, boiling water taps, kitchen sinks and kitchen water solutions.
Based in Yorkshire, we create products that combine thoughtful British design with dependable everyday performance, helping homeowners create kitchens that look beautiful and work effortlessly.
Our collection includes kitchen mixer taps, boiling water taps, filtered water taps and kitchen sinks, available in a wide range of styles, finishes and configurations. From contemporary and architectural designs through to traditional and classic styles, we offer solutions to suit different homes, tastes and lifestyles.
We offer an extensive collection of boiling water taps. Designed around choice rather than a one-size-fits-all approach, our range includes different styles, functions and finishes, helping customers find a solution that works for their kitchen, budget and daily routine.
Alongside our product range, we support homeowners, kitchen retailers, installers, kitchen designers and developers across the United Kingdom. Whether specifying a complete kitchen project, replacing an existing tap or maintaining a boiling water system, our team is committed to providing helpful, practical support throughout the customer journey.
Customer service and aftercare are a key part of our business. We provide technical support, installation guidance, spare parts, filter subscriptions, maintenance advice and product support to help customers get the most from their kitchen products long after purchase.
Our boiling water tap customers also benefit from ongoing support around filter replacement, descaling, system maintenance and product care, helping to ensure reliable day-to-day performance and long-term ownership confidence.
Customer feedback plays a vital role in how we develop our products and improve our service. Reviews and real-world customer experiences help shape future product development, enhance support processes and ensure we continue to meet the needs of modern kitchens and our customers.
Whether you're researching kitchen taps, comparing boiling water tap brands, looking for replacement filters, exploring kitchen sink options or seeking support for an existing product, our team is here to help.
Abode Designs is part of Norcros plc and supplies customers throughout the United Kingdom through a network of kitchen retailers, merchants, developers and online channels.
Our promise to you
Geschreven door het bedrijf
- Comprehensive aftercare, spares and maintenance support to keep your kitchen performing at its best.
- We design and supply premium kitchen taps, boiling water taps and sinks for modern homes. Alongside our product range, we provide comprehensive support to ensure a smooth experience from installation through to long-term use. This includes: A comprehensive range of spare parts for ongoing maintenance and product longevity. Support for filter replacements and system upkeep on boiling water taps. Guidance on descaling and routine maintenance to keep systems performing efficiently. Installation support and advice across taps and boiling water systems. Our products are designed to be easy to install, maintain and live with, supported by clear guidance and responsive UK-based customer service. We focus on delivering reliable performance not just at the point of purchase, but across the full lifetime of the product. Visit our YouTube channel for support videos: https://www.youtube.com/@abode_designs
3-year boiler guarantee with the ProBoil.3X boiler
Warranties that give you peace of mind...
At Abode, we stand behind the quality and reliability of our products. The ProBoil.3X boiler is backed by a 3-year guarantee, giving customers added confidence in its long-term performance. Designed for everyday use, the ProBoil.3X combines proven engineering with dependable functionality to deliver consistent results in the kitchen. Should you ever need assistance, our customer service team is on hand to provide product guidance, aftercare support and help with any queries.
Contactgegevens
Unit L Whaley Road, S75 1HT, Barnsley, Verenigd Koninkrijk
- 01226 283434
- cxteam@abodedesigns.co.uk
- abodedesigns.co.uk
Subscribe & Save on all Abode Filters
4,8
Uitstekend
820 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
9 juli 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Hackney,
Thank you for the great review!
Thank you
The Abode Team
Spare parts enquiry
Telephoned Abode in an effort to obtain parts for a now discontinued item. So refreshing to actually speak to someone.
Spoke with Shelli who was extremely helpful and managed to source what I needed and dispatched them to me immediately.
First class customer service!
8 juli 2026
Antwoord van Abode (Abode Designs)
Hi Patrick, thank you for your kind review.
We're delighted to hear Shelli was able to source the parts you needed and get them to you quickly. Providing helpful, efficient support is what we strive for, so it's fantastic to hear about your experience.
Thank you
The Abode team
Ist class customer service
Ist class customer service. They do exactly what they say they will do. Cannot recommend highly enough. Thankyou for your help.
30 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Stuart,
Thank you for your review. We're pleased to hear you received the level of service you expected and that our team delivered on their commitment. We really appreciate your recommendation and kind feedback.
Thank you
The Abode team
Excellent support
Excellent support
Asked a question about a problem with our boil tap and within minutes I got a response and spoke to shelli who diagnosed the problem straight away - job done Thank you very much very impressed
3 juli 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Stewart,
Thank you for your review. We're pleased to hear that Shelli was able to quickly identify the issue and provide the support you needed. We appreciate your kind words and thank you for choosing Abode.
Thank you
The Abode Team
Excellent experience dealing with this…
Excellent experience dealing with this company so helpful and quick response to sort out the problem definitely recommend
2 juli 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Shaun,
Thank you for taking the time to leave a great review. We really appreciate your comments.
Thank you
The Abode team
I was delighted with the quality and…
I was delighted with the quality and design of the sink. I was also equally pleased with the great after sales service- any questions were answered quickly and helpfully- I was truly impressed
1 juli 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Clive,
Thank you for your review.
We're glad to hear you're happy with the quality and design of your sink, and that our team was able to provide helpful support when needed. Thank you for choosing Abode.
We had our kitchen refurbished last…
We had our kitchen refurbished last year. We decided to buy a proboil tap. When the filter needed changing we had an issue with our boiler, it needed replacing. We contacted the company and it was resolved once Olivia came on board. Olivia was a god send. She reassured us and got the matter resolved quickly and efficiently!
Thank you, Olivia.
30 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Christina,
Thank you for your review.
We're pleased to hear Olivia was able to provide reassurance and get the issue resolved quickly and efficiently. Thank you for choosing Abode, and we hope you continue to enjoy your Proboil tap.
Thank you
The Abode Team
Amazing customer support
Amazing customer support. I know nothing about taps, but when I needed spare parts to stop a leak, Stephen on the customer experience team came to my aid! Using the photo of the tap I sent and the description of the issue he kindly proved the links to the exact products I needed! Lovely company to deal with, stress free and very efficient. My taps are over 10 years old and the fact I can still buy spare parts is just wonderful. Can’t recommend highly enough! Thanks guys!
30 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Andrea,
Thank you for your review.
We're pleased our Customer Care team could help you quickly and make finding the right spare parts stress-free. It's also great to hear your Abode taps are still going strong after 10 years.
Thank you for your recommendation and for choosing Abode.
Thank you
The Abode Team
Quick fix from customer service
Bought two Abode taps via Screwfix. A A month after they were fitted i noticed one of the indices was cracked. Tiny detail but i noticed it. Sent an email to Abodecustomer service and next day they replied saying a replacement was in post which was duly received. No fuss or bother just great customer service. Thank you Abode!
20 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Annie,
Thank you for your review.
We're glad our Customer Care team could get this sorted quickly for you. It's often the small details that make the difference, so it's great to hear your replacement arrived without any fuss.
Thank you
The Abode Team
I found my experience to out perform…
I found my experience to out perform anything before. The team responded immediately before the weekend and confirmed a full boiler replacement on Monday which arrived on Wednesday. Pity my installation company could match this.
My thanks
George
24 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi George,
Thanks for taking the time to leave a review. It’s great to hear your replacement was handled quickly and smoothly by the team. We really appreciate your comments.
Thank you
The Abode team
I called Abode customer service to order spare parts.
I called Abode customer service to order replacement valves for a mixer tap. The agent I spoke to, Margery, was very helpful in identifying the required parts. I sent a photo of the tap and the old valve and just a few minutes later she called me back after identifying the type I needed. Excellent service.
24 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Alan,
Thank you for your kind review! We’re really pleased to hear you had a positive experience with our team. It’s great to know the process was quick and straightforward, and that we could help identify the correct parts for your tap.
Thank you
The Abode Team
Orbit kitchen sink waste plug
I needed a new Abode Orbit kitchen sink waste plug, so ordered it online as I was unable to purchase it at any of the plumbers merchants in my area. Item arrived within 2 working days. Excellent customer service.
19 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi B Munro,
Thank you for the brilliant review. We are so pleased we were able to help you.
Thank you
The Abode team
Lindsey to my rescue ... again!
Have had a boiling tap for over 5 years now. There have been problems but Abode's customer service department always sorted them out quickly who ever I talked to! This time on Wednesday, I needed help with ordering filters & descaling products as the page looked sightly different from what I remembered. Lindsey was brilliant telling me which products I needed after she found me on the system. And when I asked when the filters etc would turn up she said by Friday. She was completely correct as they turned on Thursday, less than 24 hours after I ordered them - Thank you Lindsey for all you help & I remember you dealing with me & my problems in past phone calls. Congrats to Abode for choosing the right people for your customer care department.
10 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Nicola,
Thank you so much for taking the time to share your experience, we really appreciate your continued support over the past five years.
We’re sorry to hear that you’ve encountered a few issues along the way, but we’re delighted that our customer service team has been able to support you when needed. I’ll be sure to pass your kind comments on to the team.
It’s great to know everything arrived quickly and that we could assist you smoothly with your order.
Thanks again for your lovely review.
The Abode Team
The customer service provided by Abode…
The customer service provided by Abode is exemplary. Kris has been enormously helpful and has exceeded our expectations. We don't hesitate to give a five star review
10 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Mrs Sach,
Thank you for the 5-star review. We’re so pleased you had a great experience and will be sure to pass on your kind words to the team.
proboil 3 / 4 that i had to…
I purchased a proboil3 that i had to replace, now i have a pro boil4e not even 2yrs old spurting out steam 2am this morning
waste of money will now get kettle
Hi Kris i really apriciate the replacement unit thank you so much
M Callaghan
8 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Mike,
We’re really sorry to hear about your experience and the issues you’ve encountered.
After reviewing this, we’ve identified that the issue was likely caused by the outlet hose being too long, which can result in spitting like you experienced.
To resolve this, we’ve arranged a replacement Proboil 4e unit, which we understand you’re happy to proceed with. We’ll also be sending a shorter flex hose to ensure the issue is fully corrected.
As a gesture of goodwill, we’ve included a filter and descale bundle to help keep everything running smoothly going forward.
We’re very sorry again for the inconvenience caused and appreciate your patience while we’ve worked to put this right. If there’s anything further we can help with, please don’t hesitate to get in touch.
Thank you
The Abode Team
Great service
We had a Proboil 2 fitted as part of a new kitchen and loved having boiling water on demand. Unfortunately the screen on the unit stopped working so contacted Abode- we had a new unit less than 48hours later.
8 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Dave, Thank you for your lovely feedback. We’re delighted to hear how much you’re enjoying your Proboil 2, and that our team were able to get everything resolved so quickly for you.
Had an issue with a boiling hot water…
Had an issue with a boiling hot water tap and called Margery at Customer Experience department. She was efficient , friendly and helpful at the same time and dealt with my query right away . Really good customer service
8 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Edward, Thank you for your kind feedback. We’re pleased to hear Margery was able to resolve your issue quickly while providing such friendly and efficient support.
A connector failed on my Proboil
A connector failed on my Proboil. Customer Services quickly responded and sent out a replacement which arrived next day. Excellent customer service.
5 juni 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
We are so glad our customer service team could quickly resolve the issue with your boiler. We appreciate your positive feedback.
wonderful customer service
The people I spoke to at Abode were very helpful. They were knowledgeable about the product range and could also find the relevant information to help resolve my problem with a tap bought 17 years ago and now obsolete.
14 mei 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Julian, thank you for your feedback! We’re pleased our team were able to support you and help resolve the issue with your tap.
Proboil 2X - E3 error code…
I had a problem with an E3 error code on my Proboil 2X and called for help.
Lindsey was extremely helpful and talked me through a possible solution and remained on the phone while I tried it. I’m pleased to report that it was successful and thanks to Lindsey for her knowledge and professional support. Excellent service!!
29 mei 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Kevin, thank you for sharing your experience! It’s great to hear Lindsey could guide you through the E3 issue and get everything sorted. We’re pleased it was resolved successfully for you.
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