Accessorize USA Reviews 291

TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My first time ordering on Accessorize and it really ticked my boxes. It's a really enjoyable website to look around for items you may fancy. I bought some bits and bobs for my holiday. Lovely products... Toon meer

Beoordeeld met 5 van de 5 sterren

The shoulder bag is very versatile. It has the shorter double straps or the adjustable single wider strap which will be useful if the bag is heavy or I'm wearing it for a long time. It can be worn on... Toon meer

Beoordeeld met 1 van de 5 sterren

It wasn’t the experience, but the same sandals I have always bought every year have suddenly come up so small, both in width and length for no reason. I never need wide shoes/ sandals, and as I buy... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very happy with my lovely set of 3 little anklets ready for when the sun eventually makes an appearance plus a cute little daisy bracelet. Great value, especially with 20% off Fast delivery too.

Bedrijfsgegevens

  1. Winkel in modeaccessoires
  2. Tassenwinkel
  3. Koffer- en tassenwinkel
  4. Handtassenwinkel
  5. Sieradenwinkel
  6. Damesmodewinkel

Informatie afkomstig van verschillende externe bronnen

New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

291 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 4 van de 5 sterren
Logo Accessorize USA

Antwoord van Accessorize USA

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks, Accessorize

Beoordeeld met 4 van de 5 sterren

Delivered very quickly

Delivered very quickly. Dress is nice but a little oversized for my body shape and a little thinner fabric than I expected

31 maart 2026
Logo Accessorize USA

Antwoord van Accessorize USA

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks, Accessorize

Beoordeeld met 1 van de 5 sterren

Better off going in store.

Online order was cancelled and no reason was provided for it. The item was still in stock online when I checked immediately after.

Might be better to purchase in store, as their online admin clearly needs work.

6 april 2026
Logo Accessorize USA

Antwoord van Accessorize USA

We regret that your online order was cancelled without explanation, especially while the item appeared in stock. We appreciate your feedback and will investigate our online order process to improve the customer experience.

Beoordeeld met 3 van de 5 sterren

Beautiful items but not so good delivery

The products are beautiful as always and are a good fit. However, I paid for next day delivery which was being promoted on the website with a countdown timer but apparently Saturdays are not included in this therefore, I paid for next day delivery and then due to a bank holiday as well (which I totally understood) the item didn't come for 4 days so it was late for what it was required for. The next day delivery needs to be more clear as it's not cheap.

4 april 2026
Logo Accessorize USA

Antwoord van Accessorize USA

We appreciate your feedback and are sorry the delivery didn't meet expectations. We'll review how next-day delivery is presented, especially regarding weekends and holidays, to ensure clarity. We value your business and the comments you've shared.

Beoordeeld met 1 van de 5 sterren

Not received my order yet

Not received my order yet

1 april 2026
Logo Accessorize USA

Antwoord van Accessorize USA

We are so sorry your order has not arrived. We will investigate the issue right away and take steps to find out what happened.

Beoordeeld met 1 van de 5 sterren

Ordered online

Ordered online, paid for it, them email to say you don’t have it, TO WAIT 10 days for MONEY BACK, terrible service

5 april 2026
Logo Accessorize USA

Antwoord van Accessorize USA

We regret that the item wasn't available and the refund process is taking longer than expected. We appreciate your feedback and we'll review our procedures.

Beoordeeld met 1 van de 5 sterren

Second invitation to review but the…

Second invitation to review but the product hasn't arrived yet

3 april 2026
Logo Accessorize USA

Antwoord van Accessorize USA

We apologize that you haven't received your product yet and for the review invitation. We'll investigate the delay with our shipping team.

Beoordeeld met 3 van de 5 sterren

Delivery

Long time delivery with Evri …

2 april 2026
Logo Accessorize USA

Antwoord van Accessorize USA

We appreciate your feedback and are sorry about the delivery time. We'll look into this issue with Evri.

Beoordeeld met 1 van de 5 sterren

Just wondering where my order is as…

Just wondering where my order is as I’ve had no messages or correspondence since I ordered it!!!

3 april 2026
Logo Accessorize USA

Antwoord van Accessorize USA

We are very sorry to hear that you have not received updates about your order. We will look into this immediately to provide you with more information.

Beoordeeld met 3 van de 5 sterren

I was a bit disappointed in the product…

I was a bit disappointed in the product as the photo was misleading on the length of the chain. I fits a child very well not an adult.

31 maart 2026
Logo Accessorize USA

Antwoord van Accessorize USA

We appreciate your feedback and are sorry the chain length wasn't as expected. We will review the photo to ensure it accurately represents the product.

Beoordeeld met 1 van de 5 sterren

False Advertisement and Poor Customer Service

Was advertised and paid for next day delivery when ordering on Good Friday. Was told when checking out the item would be with me Saturday. Item did not arrive, did not arrive Tuesday either. Contacted them and was told as I ordered on a bank holiday Friday the order would not be processed until today (Tuesday). I was not informed of this at any point during ordering. I queried the accuracy of advertised delivery times in relation to bank holidays. Told the customer service representative I was misinformed and I am not to know what the working hours of the warehouse/distribution center are in relation to public holidays and it was their responsibility to inform customers when advertised delivery times could not be met. Rep continued to send me links to delivery times ignoring that I was complaining about being misinformed when checking out, finally told me they would pass my feedback to the relevant department and refused to refund my next day delivery charge that was not fulfilled.

3 april 2026
Logo Accessorize USA

Antwoord van Accessorize USA

Hello, we're sorry to hear of your confusion when placing your order. We do state on our delivery page that deliveries do not occur during bank holidays. in our site T&Cs we do state that customers ensure they are aware of all delivery details prior to placing an order. All delivery information can be found on our delivery page here: https://help.accessorize.com/hc/en-gb/articles/115000316071-What-are-your-UK-and-ROI-delivery-options

We hope this clarifies our delivery in formation for you. Regards, Accessorize

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