I tried to get set up on the website 8 times over two weeks after getting approval from Lifeline. Each time, regardless of device or wifi, I received an error and nothing was processed. Customer servi... Toon meer
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Haven’t had any issues with your service. Good signal almost everywhere. Where it isn’t good is the same dead spots I’ve had with every carrier so no complaints here.
Bedrijf heeft geantwoord
Text and data was 5☆but only got 1000 mind a mouth with lifeline SMH only plan they have for lifeline thought upgrading to $25 plan next month
Bedrijf heeft geantwoord
Gets the job done. They certainly don't have the best plans, but they get the job done. I realize the people who come here are just those who had bad experiences. I mean some other providers offer mor... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Access Wireless is one of the top telecommunication service providers offering FREE DATA + TALK + TEXT to eligible consumers that qualify through the government-funded Lifeline program. Lifeline is operated by the Federal Communications Commission (FCC). Eligibility is determined by the National Verifier and National Lifeline Accountability Database, administered by the Universal Service Administrative Company (USAC). Qualification through Income, Tribal Head Start, Food Distribution Program on Indian Reservation (FDPIR), Medicaid, Supplemental Nutrition Assistance Program (SNAP/Food Stamps), Supplemental Security Income (SSI), Bureau of Indian Affairs (BIA) General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TANF), Veterans Pension and Survivors Benefit Programs. Access Wireless network services are provided on the Nationwide LTE/4G/5G Network. Apply now at: https://www.accesswireless.com/
Contactgegevens
1 Levee Way Suite 3116, 41071, Newport, Verenigde Staten
- 1-866-594-3644
- customercare@accesswireless.com
- accesswireless.com
3,0
Gemiddeld
59 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Not worth the trouble
I tried to get set up on the website 8 times over two weeks after getting approval from Lifeline. Each time, regardless of device or wifi, I received an error and nothing was processed. Customer service was an absolute joke and nightmare. My call was dropped twice, I was put on mute for 20 minutes while the agent “looked up my address”, and I waited on hold for 10 minutes before my call was even picked up. The first time the call was picked up the agent didn’t say anything for three minutes and I had to end the call and call back. JFC I’m going with Safelink
14 april 2026
Review zonder uitnodiging
Antwoord van Access Wireless
We’re really sorry you had to go through this—that’s not the experience we want anyone to have, especially after you’ve already been approved for Lifeline.
The issues you described with the website and the long wait times on the phone are definitely not acceptable, and we understand how frustrating that must have been. We’d really appreciate the chance to make this right and help get you set up quickly and smoothly.
If you’re open to it, please reach out to our support team here: https://www.accesswireless.com/faq-support/
and mention this experience. We’ll make sure your case is escalated and handled properly.
We truly appreciate your feedback—it helps us improve—and we hope to have another opportunity to assist you.
My plan only came with 1000 mins a month
Text and data was 5☆but only got 1000 mind a mouth with lifeline SMH only plan they have for lifeline thought upgrading to $25 plan next month
12 maart 2026
Antwoord van Access Wireless
Hello,
We understand how important it is to have enough minutes each month. Our Lifeline plan includes 1,000 minutes along with unlimited texts and data, which many customers find works well for their needs.
If you feel that 1,000 minutes isn’t enough, upgrading to the $25 plan is a great option for more flexibility and usage. You can explore plan details and make changes anytime by logging into your account at: https://www.accesswireless.com/Login
If you need help choosing the best plan or upgrading, our support team is always here to assist you!
Access Wireless Team
Good and works mainly for calling…
Good and works mainly for calling internet isn’t too much
12 maart 2026
Antwoord van Access Wireless
Thank you for your feedback! We’re glad to hear the service works well for your calling needs. We understand that data usage may feel limited at times, and we’re always working to improve the experience.
If you find you need more data, you may want to explore our available plan options for additional usage. Feel free to visit https://www.accesswireless.com/faq-support/
or reach out to our support team—we’re here to help!
Haven’t had any issues with your…
Haven’t had any issues with your service. Good signal almost everywhere. Where it isn’t good is the same dead spots I’ve had with every carrier so no complaints here.
12 maart 2026
Antwoord van Access Wireless
Thank you for sharing your experience! We’re glad to hear you haven’t had any issues and that you’re getting a strong signal in most areas. We understand that some locations may have limited coverage across all carriers, and we appreciate your understanding.
If you ever need assistance, feel free to visit https://www.accesswireless.com/faq-support/—we’re
always here to help!
Antwoord van Access Wireless
We’re sorry to hear that your line isn’t working outside of your home. Please reach out to our Customer Support team so we can check your coverage and help troubleshoot the issue. You can contact us at 1-866-594-3644 or visit https://www.accesswireless.com/faq-support/ for assistance. We’re here to help! 📱
Fantastic hassle free service!
12 maart 2026
Antwoord van Access Wireless
Thank you for the wonderful feedback! 😊 We’re so glad to hear you’re enjoying the hassle-free service. Keeping things simple and reliable for our customers is what we strive for every day. Thanks for choosing Access Wireless! 📱
Love their service their amazing!
12 maart 2026
Antwoord van Access Wireless
Thank you so much for the kind words! 😊 We’re thrilled to hear that you love our service. Our team works hard to keep you connected, and your support means a lot to us. Thanks for being part of the Access Wireless family! 📱
I run out of minutes and data in 1 day…
I run out of minutes and data in 1 day wish it was unlimited
12 maart 2026
Antwoord van Access Wireless
We’re sorry to hear about your experience. Our goal is to provide reliable service that helps customers stay connected when they need it most. If you’re running out of minutes or data quickly, our support team would be happy to review your usage and make sure your plan is working as expected. Please reach out to customer support at https://www.accesswireless.com/contact-us so we can take a closer look and help find the best solution for you.
Don't bother with this service
Access Wireless did respond to my review. I HAVE contacted AW by email and still NO ONE has been helpful! I need my pin and account number to drop the service!
Don't bother with this service ! There is no way to get a live agent on the phone !! I have tried repeatedly to get my pin and drop the service, and this has proved impossible. Every single number provided drops the calls. I spent double the amount of money on this service due to the slow connection and limited text/talk.
8 maart 2026
Review zonder uitnodiging
Antwoord van Access Wireless
Hi Elaine,
We’re sorry to hear about your experience and the difficulty you’ve had trying to reach support. That’s certainly not the experience we want for our customers.
Please contact us at https://www.accesswireless.com/contact-us with your name and the phone number associated with your account so our team can look into this right away and help you get the information you need, including your PIN and any assistance with your service. We appreciate you bringing this to our attention and want to make this right.
Access Wireless Team
I received a replacement phone a PCD and so Disappointed
I lost my phone, Access wireless, sent a free replacement the $29 dollar PCD, it doesn't work, I have eno idea where the SIM card in, in the event I want another phone, it super frustrating, I'm a senior citizen and have been a long time customer, there were no instructions for this 4g phone, that won't work in a 5G world. I would appreciate a new one, to replace the one just sent that is of no use. the back talk feature will not shut off, and it randomly says things like pager on the side or something crazy. It gets hot, I have not been able to make, or answer a call.
8 maart 2026
Review zonder uitnodiging
Antwoord van Access Wireless
Hello John.
We’re really sorry to hear about the frustration you’ve experienced — that’s certainly not the experience we want for our customers, especially someone who has been with us for a long time.
The replacement phone we sent should absolutely work for calls and basic service, and we understand how confusing it can be if the SIM card location or accessibility features aren’t clear. The voice or “talk back” feature you’re describing can sometimes be accidentally turned on and may cause the phone to speak menu items or buttons. The phone also should not be getting unusually hot or preventing you from making or receiving calls.
Please reach out to our support team at https://www.accesswireless.com/contact-us so we can help troubleshoot the issue and, if needed, arrange a replacement device that works properly for you. Our team can also walk you through how to locate the SIM card and turn off accessibility features step-by-step.
I never run over my minutes
I never run over my minutes. I only use to talk to my mentor Plenty of data if you’re around WiFi a lot. I mean come on. It’s free. Love it. Never lose signal, minutes turn over appropriately. 5 stars ⭐️
13 januari 2026
Antwoord van Access Wireless
Thank you so much for the 5-star review! ⭐️ We’re glad to hear the service has been reliable for you and that the minutes and data are working just as expected—especially when you’re connected to Wi-Fi. We really appreciate you taking the time to share your positive experience and your support means a lot to us!
I've have mostly had just an overall…
I've have mostly had just an overall bad experience with Access Wireless. The first SIM card I received wasn't compatible with the Cricket Wireless phone that I have, which I didn't know was a thing until it arrived in the mail. Then I had to recreate my account because of how long it had been to not using the SIM card. I then had to order a phone specifically from Access Wireless for $25, along with a whole new SIM card. And upon powering up the phone with said SIM card, I've had nothing but issues with it since. Every app you open on the phone randomly closes or freezes entirely, I've had phone calls drop out of nowhere and it runs incredibly slow, whether I'm using WiFi or the phone's internet service. I do appreciate having a phone that I don't have to pay monthly for, however it's just felt like a chore using it. Overall, not an enjoyable experience. Maybe invest in phones with better operating systems in the future.
13 januari 2026
Antwoord van Access Wireless
Hi Sean, we’re really sorry to hear about your experience and appreciate you taking the time to share this detailed feedback. We understand how frustrating it can be to run into SIM compatibility issues, account delays, and ongoing device performance problems—that’s certainly not the experience we want for our customers. While we’re glad the service has helped by eliminating monthly costs, we recognize that reliability and usability are just as important. Your feedback about device performance and operating systems is valuable and will be shared with our team as we continue to evaluate and improve our offerings. If you’re open to it, our customer support team would be happy to review your specific device issues and see how we can help improve your experience. Please contact us at https://www.accesswireless.com/contact-us
Thanks,
Access Wireless Team
Well for starters The service is not…
Well for starters The service is not good I don’t get enough gigs and my phone service goes out frequently only thing I can do is text and that’s limited with out service I would not recommend
13 januari 2026
Antwoord van Access Wireless
Hello Thomas, we’re sorry to hear about your experience and appreciate you sharing this feedback. Reliable service is important to us, and we understand how frustrating it can be to have limited data and frequent service interruptions. Our team would like the opportunity to look into your coverage and account to see how we can help improve your experience. Please reach out to our Customer Care team at https://www.accesswireless.com/contact-us so we can assist you further.
This has to be the absolute worse cell…
This has to be the absolute worse cell service provider. I can't find a single thing good to say about them. The phone is terrible as well. It takes forever to load a page, when I say forever I'm talking worse than dial up. I get kicked out of every game I play. I can't answer the phone if I'm on my phone. This is because the phone screen disappears after it rings. It costs 15 bucks for 3 g of data. When your 6 g are up it's over. Every other cell service at least gives you data just not high speed. Not this company. It's over, you can't get on the internet without giving them 15 more dollars. I'm looking to change but as we all know there's a fee to change, first month plus the cost of the phone. Times are tough and they make it tougher. I would not recommend. Terrible service and 1999 mentality as far as price for data.
31 december 2025
Review zonder uitnodiging
Antwoord van Access Wireless
Hi Sherri,
We’re really sorry to hear about your experience, and we understand how frustrating this must be—especially when reliable service is something you depend on every day. That’s not the experience we want for any customer.
We also want to clarify that Access Wireless does not charge a fee to change or transfer service.
We’d genuinely like the opportunity to review your account, device, and coverage to see if there’s anything we can do to improve your experience or recommend a better option for your needs. Please reach out to our Customer Care team directly at https://www.accesswireless.com/contact-us
Thank you for sharing your feedback—it helps us identify where we need to do better.
Access Wireless Team
Antwoord van Access Wireless
Thanks so much! We’re happy to hear you received good service and appreciate you taking the time to share.
You mailed my package too the wrong…
You mailed my package too the wrong address smh
16 december 2025
Antwoord van Access Wireless
We’re sorry to hear about this experience and understand how frustrating that can be. Please contact us at https://www.accesswireless.com/contact-us with your full name and order details so we can review what happened and help resolve this as quickly as possible. Thank you for bringing this to our attention.
Dropped calls with a no cellular…
Dropped calls with a no cellular network available pop up and phone stops working several minutes. No cellular network available. At the same time text says please insert a SIM card. Phone screen freezes all the time on all apps including when trying to make a call. Slow slow slow with only 65% of storage used. So many lock ups and freezes it feels like you are on dial-up. Imagine if you had an emergency and the screen locks and you have to turn the phone off and on before calling for help! You have to hold the power button for a realllly long time to get it to shut off when it freezes up. Then the same to turn it back on. So long you think it is finally the end, but no.
You will be put through the hoops to try to fix. They only charge $29 for the handset but will make you call them or be available to be called back numerous times. They will make you keep using the broken phone and for me I had to call and keep other busy peoples phone tied up so that I could waste me time waiting for the call to be dropped to prove that something is still wrong. No wonder I got this phone in April and waited until it dropped an interview call, a call with a prospective school for my child and finally a call with the education department before I called them for help. What a nightmare. I am leaving out my more personal calls like to my doctors and the reasons I have health emergencies I am disabled. The made me do a system restore which is really all there is to fix a phone. Everything after that is just to wear you down. After that they had me do a system update which of course was ridiculous since I had tried that many times over the course of the year and the phone does it periodically on its own. I called after the system update and the women made up a whole wait two more hours after system update then place a call story to get rid of me. You have to call from a different phone, which is I did with my echo dot which does outgoing calls only. Then they said I needed to be available for a call back. I waited on the phone and after ten minutes someone got on the line and said hello hello loudly and then immediately hung up! Then I tired the phone again and had to be on the call 28 minutes until it does not work again and then called them back. Now they want me to system restore my phone and have to re-set up all of my apps and lose all of my photos and downloaded files.
All to save themselves $29. And I am entitled to a new handset in April anyway. And they are welcome to have this one back!
Their response says something about them sending a replacement which is not the case. I have to reset the phone and I cannot do that right now the season makes me very ill.
11 december 2025
Review zonder uitnodiging
Antwoord van Access Wireless
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you went through—especially with dropped calls, freezing issues, and the amount of time it took to reach a resolution. We understand how concerning this can be, particularly when your phone is needed for important or emergency situations.
Our troubleshooting steps are intended to identify and resolve issues as quickly as possible, but we recognize that in your case the process felt prolonged and exhausting. That is not the experience we want for our customers, and we’re sorry it took so long to determine that a replacement device was needed.
We appreciate your patience while a new handset is being sent, and we truly hope it arrives as quickly as possible and resolves the issue fully. Your feedback is important to us and helps us improve how we support our customers moving forward. If you need additional assistance once the new phone arrives, our support team will be ready to help. Contact us at https://www.accesswireless.com/contact-us
Very helpful and super fast with fixing…
Very helpful and super fast with fixing the issue I was having with my esim. Most of the time when you have an issue if takes support forever to help fix the issue but not with access wireless! They are on it. Thank you
22 oktober 2025
Antwoord van Access Wireless
Thank you for your feedback! We're glad to hear our team was able to quickly resolve your eSIM issue. Providing fast and reliable support is a top priority for us, and we appreciate you taking the time to share your experience. We're always here if you need anything else!
Not enough data to last a month unless…
Not enough data to last a month unless you have Internet and I dont
22 oktober 2025
Antwoord van Access Wireless
Thank you for sharing your feedback. We’re sorry to hear the data hasn’t been lasting as long as you expected. Usage can add up quickly without access to Wi-Fi, and we’d be happy to take a closer look at your account to help you get the most out of your plan. Please reach out to our support team at https://www.accesswireless.com/contact-us so we can review your options and assist you directly.
Have been great from the start any…
Have been great from the start any problems I've had were always fixed quickly
22 oktober 2025
Antwoord van Access Wireless
Thank you so much for your kind words! We’re glad to know you had a smooth and quick experience with Access Wireless. We truly believe that quality service make the difference — we appreciate you choosing us!
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