Accommodation.co.uk Reviews 820

TrustScore 4.5 uit 5

4,4

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The whole process has been so thorough and helpful. Gabriella has been so accommodating throughout, keeping me updated on what was happening at each stage. I’ve spoken with a few people within the tea... Toon meer

Beoordeeld met 5 van de 5 sterren

I have always received quick response from Gabriella and my new property manager helped me by providing a letter for proof of documents of my new property. It was so easy with this agency finding a pr... Toon meer

Beoordeeld met 5 van de 5 sterren

1st time landlords, we needed a company who we could trust, listen to our views and opinions on things, be totally transparent with us and give us totally peace of mind, and no hidden extras. Gabr... Toon meer

Beoordeeld met 5 van de 5 sterren

Whenever I have had a query related to my tenancy, Chelsea, has always responded quickly and professionally. She has made it so easy to deal with an agent and consequentky has instilled in me trust,... Toon meer

Bedrijfsgegevens

  1. Vastgoed verhuurbedrijf
  2. Huurwoningen
  3. Eigendomsbeheerder
  4. Makelaardij
  5. Makelaars
  6. Taxateur onroerend goed

Geschreven door het bedrijf

Next-generation letting agency that combines the best Local Lettings Agents with industry-leading technology. We’re on a mission to change the rental experience for the better. Through supporting our local agents on the ground, giving landlords their valuable time back, and being there for our tenants when they have an issue. At every stage, we’re putting people first. Web only? That’s just not us. So much more than just a ‘.co.uk’ company, we’re able to deliver a personal service across the UK but with the added advantage of also having great technology behind us.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

820 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

A little more care and thought needed...

After waiting for 2 weeks for someone to view the house and discuss the starting stages with me just for the appointment to be cancelled is very poor compared to the other companies I've talked to.

Called the number on the website but had no answer or call back. I also called Brooke (the person I as to be meeting with) but there was no answer.

Some of the emails I received had grammar mistakes not a massive thing but it didn't look very professional.

All in all it didn't fill me with a lot of hope that both my needs and the tenant's needs would be met.

24 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service! Amun is the guy!

Amazing service! Amun has gone above and beyond to help in finding me tenants and getting them in as soon as possible. As well as it moving along quickly, Amun is very very resourceful and has helped time and again to find solutions to any issues that came up in the process! Costs are also really reasonable. I will definitely be working with Amun again in my next property purchase.

11 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

Amun was honest, helpful and communicative during the home search and movement process. He is a perfect definition of professionalism

11 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I had a very disappointing experience…

I had a very disappointing experience with this agency, particularly with an agent named Brooke. She scheduled an appointment with me and then canceled it several times. Each time I adjusted my schedule to accommodate the new appointment, only to have it canceled again without a valid reason. This pattern of behavior shows a lack of professionalism and respect for clients' time. I expected better service and reliability from a professional agency. Unfortunately, my experience has left me feeling frustrated and let down. I hope they can improve their scheduling and communication practices in the future.

7 juli 2024
Review zonder uitnodiging
Logo Accommodation.co.uk

Antwoord van Accommodation.co.uk

Hi Ahmad

Thank you for your review, we are sorry to hear of your experience which has not lived up to our usual high standards.

Following an internal investigation, we have found that the valuation appointment was booked by accident during a period of annual leave for our agent. We have since improved our systems to display better these periods to our scheduling team to avoid such instances again in the future.

We wish you the best of luck with your rental.

Kind regards

Accommodation.co.uk

Beoordeeld met 5 van de 5 sterren

Professional responsive service

Accomodation.co.uk has managed my husbands property for over a year now. We are impressed with the speed of responses to questions and they demonstrate that they are flexible to meet the needs of both the tenant and the landlord. A friendly professional service. Thankyou.

8 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fab experience with our property…

Fab experience with our property manager Lorna Robertson in Glasgow for our Tennant find service , very helpful and professional. Smooth service from start to finish will definitely deal with this company again 👍 highly recommended 👌

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Disappointed at first but the issues were fixed quickly!

Had Sammy as the local agent and Chelsea as the property manager. Can’t fault Chelsea but my experience with Sammy had been disappointing at first unfortunately.

Update 11/07/2024: I have had discussions with the agency (Sammy) and managers (Scott and Chelsea) of my property and was pleased and impressed that they picked up quickly on my feedback and the service has been much better since. I am pleased to work with them and looking forward to working with them in the future. I feel that my property is in safe hands now.

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent, no-hassle service! This is the 3rd time I have asked Dan to re-let my property, and he has always been professional and friendly, and most importantly provided a smooth service with great tenants. Thanks again, Dan!

29 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service from Dan Butcher

This is the first time I have used this company and from the start have received first class service from my local agent Dan Butcher. He has gone beyond expectations and is a really easy person to work with in finding a new tenant for my rental property. I will have no hesitation in using Dan’s services in the future.

25 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A job well done so far…

Amun has done a fantastic job from begining to end. the took on what was a problem property and has delivered on all the things he said he would. I couldn't be more pleased with the outcome.

Thanks Amun.

16 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional Service

Great service with good tenants found very quickly. Documentation drawn up and sent at once. The whole process was flawless

17 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Scott George is excellent

Scott George is an excellent and responsible manager, if you are new to a place and eager find some help about Accommodation, just believe me go find him

5 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delighted

The pleasure is all mine to review Accommodation .co.uk Scott George got me the Tenant I wanted cannot praise him & his team enough 10/10

1 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not rent your property via this…

Do not rent your property via this agency. After 2 years, my house has been handed back ruined. Damaged floors, filthy, smelling, garden just now weeds - awful.

The company were made aware of issues, but as the contract was coming to an end. They just thought they would hand it back with, a damaged ceiling, leaking taps and water turned off.

Accomodation uk have taken photos, I have provided more photos, tradesmen have been round to quote, but the last message from Chelsea was, can you not clean the staining?

Dan is a great salesmen when he wants you to rent the property out. Will really make you think he and the team care, but at the end of the contract, don’t expect a fit house to be handed back.

Dan now completely disappeared!

10 mei 2024
Review zonder uitnodiging
Logo Accommodation.co.uk

Antwoord van Accommodation.co.uk

Thank you for your feedback and for sharing your concerns. We are truly sorry to hear about your experience. At accommodation.co.uk, we strive to provide the best service to both landlords and tenants. Please allow us to address the points you have raised and explain our procedures:

While we take every effort to ensure that tenants fulfil their obligations as outlined in the tenancy agreement, we acknowledge that we cannot control every aspect of how they maintain a property. Unfortunately, this can sometimes result in situations where properties are not maintained to the expected standard. To address this, we have initiated proceedings through the deposit resolution process. This formal procedure ensures that any damages or issues are fairly assessed and rectified using the tenant's deposit. We are currently awaiting the outcome of this process and will continue to keep you informed.

The decision to address the repairs post-tenancy was made to minimise disruption to the tenant, given the proximity to the contract's end. Additionally, by scheduling the necessary work after the tenant vacated, we aimed to reduce costs for you, the landlord, by coordinating these repairs alongside any other required maintenance. This approach allows for a more comprehensive and cost-effective restoration of the property.

In line with the deposit resolution process, we have taken comprehensive steps to document the condition of the property. This includes obtaining photos and quotes for the necessary repairs. Chelsea's request for cleaning the staining was intended to ensure that any potential disputes raised by the tenants were thoroughly addressed. This diligence is part of our commitment to achieving a fair and transparent resolution for all parties involved.

Dan, our local letting agent, excels in assisting landlords with the initial rental process. As outlined in his correspondence and our terms of business, the responsibility for property management transitions to our dedicated property management team once a tenant moves in. This team is equipped to handle ongoing management and the deposit resolution process. Dan remains available to assist with any questions you may have, but he is not directly involved in the resolution process.

We deeply regret the inconvenience you have experienced and assure you that we are committed to resolving these issues promptly and efficiently. Our goal is to provide a seamless and satisfactory experience for our landlords, and we are continually working to improve our services. Thank you for your patience and understanding.

If you have any further questions or concerns, please do not hesitate to reach out. We value your partnership and are here to support you every step of the way.

Kind regards

Accommodation.co.uk

Beoordeeld met 5 van de 5 sterren

George was excellent

George was excellent, useful advise, managed lots of viewings, credit check and dealt with prospective tenants on a human level.

16 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Accommodation.co.uk and Scott

I recently booked my stay through Scott. I must say that he was prompt in responding to all my queries and went out of his way to assist me throughout the renting process. His attention to detail ensured that we were satisfied and everything went smoothly. I truly appreciate his thoughtfulness, which made the entire renting experience so seamless. If you're looking for excellent rental service, I would highly recommend Scott without hesitation. Thank you.

1 mei 2024
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer