accuRx Reviews 71

This product is utterly unfit for purpose and certainly cannot scale up for busy periods. Today I have had to type the same information a minimum of 20 times only for the page to crash when trying to submit the request. This is peoples health that is being put at risk but these rank amateurs.

I have autism and dont like using this service, i want to be able to speak to someone to arrange an appointment. My GP refuses to let me do that, so now i have all these symptoms and no GP

Worst thing to ever happen to the nhs,I genuinely believe this system is killing people

Absolutely below any expectation. I had a phone appointment scheduled between 1 pm and 6 pm, so I couldn’t just wait five hours by the phone, and my day went on as usual.
I received a call just before 3 pm while I was driving on the motorway. When I picked up the phone, I said, “Sorry, I’m driving and can’t talk right now.” The reply was, “No worries, I’ll be quick.”
After the call, Accurx changed my medication, and now I’m unable to continue or order my prescription.

Absolutely useless a bunch of amateurs.

I spent over an hour going round in circles with this system. Every time I needed to verify with a code, it was sent to a number with 1 different digit to mine. My GP surgery clearly had the correct number as they sent the link (and I double checked). Had to visit the surgery who kept telling me this was impossible - so it ended up with a terse and tearful exchange before I could get an appointment. Horrible for the receptionist and for me. How many people can't get the appointment they need because of this problematic system?

Ridiculous. Wont let me book anything past one week ahead, which is NO GOOD! So now I have to book just to cancel and rebook! Utterly ridiculously stupid idiotic nonsense system!!!!!!!!!
Why WHY soes the NHS insist on using useless, waste of money third party companies?! PATHETIC!!!

It just doesn’t work. I have no issues with other websites. I will have to phone . What a waste of cash . Employ some more staff would probably have been cheaper. Annoying.

My GP practice requires I use AccuRx to "speak" to them but then phone me to book an appointment!
Several times I have made requests through the system, got a validation code but messages have never reached the surgery. Since I have to allow the surgery two days to respond to requests there is a lot of time wasting.

Won't let me book an appointment won't even load page to show appointments to choose from absolutely rubbish. Just another site adopted by the NHS to pay some very rich Nepo baby who has never done a day's work in there life. Money laundering away from the people who use NHS services

Poor user interface, 20 plus years out of date, in my case I had to go through the whole process twice just because I was offered a very narrow window of available appointments. Medically, I've raised my symptoms twice already and only on the 2nd time did I get a response. Rubbish

Ghastly - so much typing - my eyes are not good - aqd i type slowly - cannot find an appointment that works as you can if you are talking to a receptionist - alienates patents even more from GPs - needs to be binned

accurx’s liaison with the NHS seems to be n absolute nightmare for non-tech-savvy old gimmers like me. Tapping on a small screen with links which seem to either go round in circles or lead up “blind alleys” seems to be a waste of my dwindling days. Queuing in the rain is a joy compared to fiddling about on this website.

I'm over 70 and had a fall back in July, damaging my arm. It has not healed so I called into my surgery to see a doctor (not a nurse this time) as I'm now really concerned.
They directed me to Accurx and gave me a link. The link took me straight to an error page. "There was a problem with your appointment booking. Contact your healthcare team so they can book it for you."
Undeterred, I found the same link in my browser and clicked it. Straight in. It was 11:30am midweek.
"Because of the time of day, your practice will not be able to process urgent requests". What is an urgent request?? At 11:30 midmorning?
Available options were either trivial or urgent. None applied. Except one.
"I have a health problem. Contact your GP about a new or ongoing problem". That's it!
"Temporarily unavailable".
What an absolute disgrace this system is. The perfect screen patients can't even see over, let alone climb over.

I’m 78 after six attempts I downloaded app how stupid expecting people to do photo ID followed by video and most of the information the nhs already have.
I’ve looked every day at different times for an appointment there never is any so I will have to phone which defeats the object of the app.
Our doctors had a perfectly good system you knew when appointments were going to be released and acted accordingly.
It’s called progress wouldn’t like to be a doctors receptionist at the moment.
Just another nhs mess.

Rec'd several text messages to complete survey re my last appointment. The link does not take you to the questionnaire but to the accuRx site which is unfathomable. To add insult to injury the appointment to which the text refers was cancelled because the diabetes nurse went home sick! Weeks later and I am still waiting for the promised new appointment.

The system is not very user friendly and usability is low. Considering the demographic dealing with the NHS, it is applling and increases the digital exclusion of many elderly clients. The privacy notices are meaningless and would discourage anybody from signing-up for the service.

Can't get logged in. Don't even know where to go. All seems to be sales to surgery.
What is an nhs email? Why would I have an nhs email address?
Dog poop

First experience was BP readings. Tried to correct a mistake and was disconnected. Only works if you enter reading immediately. Gave up and handed in paperwork instead.
Next experience trying to access two surgery letters on my mobile first " no connection ". Downloaded info eventually but unable to open files and couldn't print.
Then tried NHS Login on my computer and after seeming to be in a loop for ages managed to find the files I wanted and after a struggle , to open and then print them. I am elderly but with an active brain so god help those less able.
The system is completely USER UNFRIENDLY

An incredibly time-consuming system to get in to. My personal details appear to have been muddled with those of another patient. Eventually I gave up and decided to phone the surgery! What was this this useless and unneccessary set up for ?

I cannot overstate how unbelievably bad this App is ! It is user hostile and lacks response making attempts to contact your GP, make an appointment and check how your requests are progressing seemingly impossible. For heavens sake either ditch it, find a better App, or sort it as a matter of urgency !