ACES Eye Clinic Reviews 

The experience was awesome. All staff were very helpful, kind and friendly. The service was professional and the premises very clean and welcoming the minute I walked through the door.

Excellent service from beginning to end.
Very professional.

Excellent service kind efficient people great experience

Expect a quote around £7000 for lens replacement treatment or £8000+ if you use their 9.9% interest payments

Great experience from start to finish. Very friendly and professional staff.
Milton Keynes Clinic.

My eyes were thoroughly checked, cannot fault the staff at all.

All staff that I met were incredibly friendly and helpful and moreover highly professional. All tests were thoroughly conducted and the subsequent appointment made for surgery was very very quick.
Other NHS managers could do with visiting these clinics to see how it is done professionally.
Overall very impressed with their service.

From initial assessment to surgery made me feel at ease and informed me what was going to happen. It’s only day two after surgery and I am feeling the difference already.
Can’t thank Aces enough.

My wife Karren Saunders-Smith said that the clinic staff were polite, helpful and efficient. AARON was brilliant got me an appointment ASAP.

I had my Right Eye done cataract Brilliant Service when I went there I was nervous & scared all the staff were so brilliant & made me extremely comfortable & safe the procedure was finished in 20minutes & I was so relaxed & happy I am going back for 2nd Eye so I’m not worried at all now xx Brilliant nurses & surgeons xxx🌺🌷

The staff excelled themselves in providing a very professional Service. I was kept informed of what they had to do regarding my Cataract Operation. Admittedly I was in the Clinic for longer than was anticipated "almost 4 hours", but I wasn't surprised as I was the last one on the list of 25. But considering how many people in the Clinic and the speed in which it was one in one out was very surprising. I would recommend Aces for any procedures or operations. Fantastic Job Well done to all the Staff.

The people were great very professional, doubled check everything several times. The clinic is very clean. Couldn’t find thought in any thing

no waiting list for an assessment nor the surgery. Fast, friendly, professional service throughout.
Surgery team and surgeon was amazing in every consideration.
Highly recommend Aces, Cambridge

The complete experience from walking in to Milton keynes clinic, to consultation and with a full indepth report was absolutely spot on. I could not fault any part of the experience. I shall certainly be looking to make my eye surgery very soon, will also encouraging my wife to take the surgery.

Im so very happy of a great experience. Certainly would recommend them to anyone

Big shout out to the below team. Very such appreciated and looking forward to seeing you all soon

Parmdeep
Arrone
Sue

Kind Regards

Philip

A very run professional operation, providing Hospital quality eyecare. I was being checked for signs of Glaucoma after being referred by my opticians, and ACES had all the most up to date equipment to carry out a thorough check of my eyes. All clear I'm pleased to say. Excellent staff and service.

The overall experience was welcoming professional atmosphere all around from beginning to end full of smiles all the staff made you feel relaxed and explain everything step by step..I arrived a bit early and was seen almost straight away no waiting around all test done and surgery book for 12 weeks would defo recommend wouldn't change a thing

Very quick and good service

Awful and complaints process the same liar in place and office people liars

I have had 2 cataract operations at Fakenham , Norfolk. The 1st operation went extremely well and all the staff were superb ie 5 star rating being courteous, friendly, informative. I had the 2nd operation yesterday and the staff were still extremely courteous, attentive etc , so I could not fault the staff at Fakenham in any way . The operation seemed to be more difficult and I was in extreme discomfort last evening. This morning I phoned the helpline number given and was told to go to the centre to be checked out and receive some different eye drops. This I did and on arriving at the centre was told they didn’t do walk ins. A very nice assistant filled in a form to be triaged and I was told a clinician would make an and I would receive a phone call. This had not happened even though I have had the phone by my side all afternoon. So, it would appear the helpline numbers are worthless which when you are in discomfort is not acceptable. Such a shame when all the staff I came into contact with were so professional. Perhaps the staff on the end of the phone should receive some more training and be better informed.

Had an appointment at Peterborough today 18/08/2026. Dealt with by a guy called Adri.
Adri is by far the best person I have ever seen at ACES, Peterborough. His whole demeanor was excellent. His social skills were first class. Although I visit annually this was by far the most relaxing appointment I have attended thanks to Adri. Good communicator and very friendly. He talks to you not at you.