Ackroyd Legal 

I recently sold my property using Ackroyd Legal, and the service was excellent from start to finish. Muhammad Karim from Burnley Office was my solicitor and made the process straightforward and stress-free. He kept me informed throughout and dealt with everything efficiently.

I was very pleased with the service and would definitely recommend Muhammad Karim and Ackroyd Legal.

We had the misfortune of this company and Nicholas Martinez (paralegal) acting on behalf of the buyer during the recent sale of our property. The process had unreasonable delays as a result of the poor performance of this company. He is not a solicitor, and it shows in the quality of the service delivered.
A simple and straight forward property sale with no chain sale should have been completed swiftly. Unfortunately the process took over four months before completion was finally achieved, due to the poor and almost incompetent service provided by this company.
Communication was terrible and phone calls and emails from both the buyer and the estate agent went unanswered or replies were unreasonably delayed. Timelines given were not achieved and it felt like we were being strung along throughout much of the process. Had this company not been involved, then I am sure we would have completed the sale in a far quicker timeline and without much of the frustration.
I believe they offered a cheaper conveyancing quote compared to others and this was clearly displayed in the poor quality of customer service and lack of pro active working.
I can only hope I never have to deal with them ever again!

I would not recommend Ackroyd Legal based on my experience.

They acted on the sale of my property and I found the communication poor, slow and stressful throughout. I repeatedly had to chase for updates, particularly around completion, funds, deductions and post-completion matters. At times I felt I was driving the process myself rather than being properly updated as a client.

There was also confusion around the completion statement, fees deducted, money already paid on account, and payments that should have been dealt with after completion. These issues caused unnecessary anxiety during what was already a very sensitive divorce-related property sale.

When I raised concerns, I did not feel the response properly acknowledged the impact or provided a satisfactory resolution. I have since referred the matter to the Legal Ombudsman.

In my view, the service lacked clear communication, transparency and urgency. Based on my experience, I would be very cautious about using this firm again.

Ackroyd and in Particular Nima were very helpful and professional. Despite many problems they got through them and got us over the finish line. Very happy with the firm

As a specialist lending mortgage adviser, I choose my solicitors carefully. After reviewing my options and with a background working with multiple other legal firms for both my personal but also business related BTL and residential mortgage purchases /sales including leasehold and freehold properties. I can confidently recommend the craft of Sunny Sandhu. He was always available to take my calls, returned my calls if unavailable and was quick with emails. He was knowledgeable, proactive and made my leasehold property purchase on a flat look easy. I will be using again.

Extremely disappointing experience. The sale of my property was repeatedly delayed due to poor communication and a lack of responsiveness from the solicitor acting for the buyer. Calls were not returned, emails went unanswered, and agreed actions often required repeated chasing by both my solicitor and the estate agent. On the scheduled completion date, completion could not proceed because key communication had not taken place despite multiple attempts to make contact. The delays caused significant stress, uncertainty and additional costs. Based on my experience, I would not recommend this firm.

We used them to purchase our flat it's been 3 years and 2 months and the property still NOT registered in land registry .
Worst ever solicitors Do not recommend them.
Looking to sue them and get a other solicitors to finish the job

I recently completed on a property involving tight deadlines, and Aisha Ahmed, Linda Herzalla, and the team at Ackroyd Legal handled the process brilliantly. They kept things moving quickly, smoothed over any bumps with the seller’s solicitors, and ensured a successful, timely completion.
Aisha and Linda were incredibly efficient, kept the momentum going to get us over the line, and communicated clearly throughout. Their prompt updates ensured that even in high-pressure situations, the purchase stayed right on track. They were also extremely helpful when providing updated information and final paperwork as and when needed.
I am very satisfied with the service, would definitely use them again in the future and highly recommend them.

Abdullah Shreef took on our house purchase case after such a long difficult year or so with previous solicitors.
We were kept informed, updated when needed and the process was just so simple. Thank you ever so much for giving us the outcome we had been so desperately waiting for.

I’ve been trying to get a simple lease extension finished with this firm for four years, and I’m still no closer. I was told the application was submitted back in 2022, but I’ve since found out it wasn’t actually sent to Land Registry until 2024. The whole time I was told the delays were Land Registry’s fault, but that clearly wasn’t true. Now, when the final document needs submitting, they’re saying they can’t even find my file. It’s been an exhausting and completely avoidable mess, which is likely to cost thousands to rectify.

I purchased my house with the support of Ackroyd Legal. I can’t thank enough. Special thanks to Nicholas Martinez. Without him this process wouldn’t be as smooth as possible. He was very helpful, attentive and clear. He mediated the process really professionally. He went through the files so meticulously and find out problems to protect me at all times. I can’t imagine working with someone else. He is really good at his job. Thanks to him I am now living in my pretty home peacefully. I highly recommend this law firm.

I would avoid them at all costs. Atrocious experience. Dealing with ackroyd legal who I appointed to do what I perceived to be straightforward legal work ( purchasing a property through my limited company) was one the of the most stressful experiences I have endured.
I appointed them in early January 2026, and through constant persistence and at times, daily phone calls 2-3 times a day to the office, I managed to complete my purchase 5 months later when it really should have taken half this time.
I was unfortunate enough to deal with the conveyancer Amaan Ahmed from their london office, and in total I had 2 phone calls over this 5 month period from me despite requesting on multiple occasions for clarity and phone calls for an update on my case. Every time you call their number you get told he is busy or in a meeting and that he will call back, but the call never comes. The majority of the time we were kept in the dark. Email correspondence was the only form of communication we received from them, and this came in the form of curt, short emails with legal jargon often sent by Amaan outside office hours at 7.30pm.
Their complaints process is non existent, the way they deal with this is they get the solictor who is apparently the conveyancer's direct supervisor to contact you by email. They answer to my complaints regarding the poor service I received was to suggest I deinstructing them which is nonsensical when you have already spent legal fees and time that you cannot get back.
Due to inertia from their side with my legal work I ended up missing my deadline for my remortgage and paying an extortionate variable rate which was wholly avoidable. When Amaan sent the contracts out for me to sign, he had spelt one of our names wrong, but luckily I spotted this and got them to correct this. Some how I managed to get the deal over the line but I have consulted the legal ombudsman now, as many others I can see from the reviews before me have. I simply don't want others to experience the hardship and stress that I have had to.

I strongly advise against using Ackroyd Legal. My experience during our remortgage was extremely disappointing and caused unnecessary stress throughout the process.

What should have been a straightforward remortgage dragged on for more than five weeks due to what appeared to be serious inefficiencies within the firm. We initially dealt with an ineffective case manager and were then assigned to case worker Rania Taleb.

While I appreciate that workloads may be high, communication was consistently poor and reactive. Important emails were often only answered late in the afternoon, making it difficult for us to respond promptly and keep the process moving. We were repeatedly asked to provide documents that had already been submitted, and on one occasion Rania stated she had not received emails that had been sent directly from the bank.

Following a formal complaint, I was informed by Peter Benjamin that Ackroyd Legal did not accept that they had done anything wrong.

I also disputed part of the fees deducted from the funds held on account, but received no meaningful response, which ultimately forced me to escalate the matter to the Legal Ombudsman.

Based on my experience, I cannot recommend Ackroyd Legal. If you are looking for a smooth, professional, and proactive conveyancing service, I would strongly suggest looking elsewhere.

Remortgage process super smooth. Chardonnay Brawn-Cook fantastic, thanks. Highly recommend.

Overall, it was a good experience. However, when we had questions, they didn’t reply to our emails. When we tried to call them, we had to wait a long time

Very disappointing experience with Ackroyd Legal regarding the sale of my property.

After paying £600 on account, I experienced months of delays and extremely poor communication. Emails and phone calls were largely ignored, and very little progress was made on the transaction over a prolonged period.

The estate agent and buyer’s solicitor also struggled to obtain responses, and I was informed that the buyer was considering withdrawing their offer due to the delays.

Following a formal complaint, Ackroyd Legal acknowledged that the level of service provided was “not acceptable.” I eventually had to terminate their services due to a complete loss of confidence in the handling of my case.

I also disputed part of the fees deducted from my funds on account and received no meaningful response, which resulted in me escalating the matter to the Legal Ombudsman.

Based on my experience, I cannot recommend this firm.

Our experience with Fiona at the Bromley office has been nothing short of exceptional. As first time buyers we were very anxious about having a good solicitor, as you hear so many horror stories, but Fiona could not have made us feel more at ease. Her response time is extremely prompt, and she is always happy to answer any queries or questions. Ackroyd Legal has found a repeat customer as long as Fiona is around!

Alpha Shaikh was my conveyancer.

I always thought it would be difficult to train to be a solicitor- on reflection I’m pretty sure anyone could do it.

I strongly advise against using Ackroyd Legal. Our home-buying process was made completely miserable by what appears to be systemic dysfunction within the firm, culminating in a highly stressful and drawn-out contract exchange that should have taken days, but instead took over two weeks.
We started with a completely incompetent case manager, only to be randomly handed over to Abdullah Shreef at the critical final stage of our transaction without warning. While Abdullah could potentially have been dealing with an unmanageable workload, his terrible communication and reactive working habits were infuriating. He certainly did not prioritise getting up to speed on our case.
He consistently delayed replying to critical emails until late afternoon every day. This late timing effectively shut down any progress, ensuring nothing could be actioned or sent to the other side until the following business day. Furthermore, when we paid for a private courier at our own expense to deliver time-sensitive documents strictly by 9:00 AM, he couldn't even bother to walk down to receive the post which got distributed at 2pm, rendering our fast-tracked delivery pointless.
To top it off, I do not believe we received a high level of professional guidance. He was very reluctant to give advice on what I now believe is a fairly standard covenants issue, saying we have to make the decision as we're buying the house and he hasn't seen it.
As first-time buyers trying to coordinate a family move, the lack of proactive support, defensive communication, and daily delays caused us immense, unnecessary distress. Avoid this firm if you want a smooth, professional transaction.

As a first-time buyer navigating what felt like an overwhelming process, having Mohammed Munshi handle my conveyancing made a genuine difference. Mohammed was consistently responsive, clear in his communication, and always made time to explain things properly rather than leaving me to figure out the legal jargon on my own.

The transaction had its complications- survey findings, renegotiations, and the usual back-and-forth that comes with any purchase- and Mohammed handled all of it calmly and competently. He kept things moving, flagged issues before they became problems, and was always reachable when I needed reassurance or clarity.

What stood out most was the personal touch. He clearly cared about the outcome for us as clients, not just completing a transaction. For a young couple purchasing their first home, that kind of attentiveness genuinely matters.

Ackroyd Legal as a firm were professional throughout, and I’d have no hesitation recommending them- and Mohammed specifically- to anyone going through a purchase, especially first-timers who need a solicitor they can actually trust.