Ackroyd Legal Reviews 1.674

hands down the worst experience I've actually had with anyone!

They really don't care about their customers and I had to chase every step of the way to ensure the paperwork was on schedule and on time (which it never was).

mortgage deeds were messed up, there was a shortfall on my mortgage which wasn't accounted for, and whoever the hell LMS are... thats a whole different issue but frankly it would never use this company again!

no point of contact, just generic emails from random people!

0/10 if I could!

Mohammed turned our purchase around in 2 months which was a high stress purchase as we were selling in Scotland and tied into the sale due to missives and could not move this date. Really impressed with the success which initially seemed unlikely.

Avoid!

Had to deal with them when was buying my property 3 years ago. Very poor communication. All proces took ages. Took ages to reply emails. No updates. After property finally was bought took longer than 2 years to register property in land registry. Only when started doing remortgage and mortgage broker got involved I received documents from land registry.
No I'm dealing with different company and I can see a massive difference. Everything goes very smoothly without any delays. Don't waist your time and energy ,look for something else.

Dont bother
Steer clear
Never answer the phone, dont respond to voicemails
Waiting weeks for replies
Delaying out exchange and completion process
Overworked case handlers
0 complaints process
0 customer service, especially the staff we dealt with
0 customer communication

AWFUL DONT WASTE YOUR TIME OR MONEY ON THIS COMPANY THEY ARE A JOKE!

Very easy to deal with and regular updates received.

Mohammed was outstanding he had a very trying situation and handled it with such speed and professionalism highly recommended

"Note: The transaction completed in January 2024, but this is an ongoing experience as the firm still refuses to return my documents as of today, April 2026.

"I am posting this as a final resort. Ackroyd Legal is currently in possession of my original identity documents (Passport/Driving License) from my transaction at 14 Fairfax Court, PE19 2JF and has failed to return them despite my requests. Under SRA Code of Conduct Rule 8.1, they have no right to withhold my personal property.

As a vulnerable client who has been through a difficult period, including hospitalization, I have found their lack of communication and refusal to return my identification completely unacceptable. I have now been forced to issue a formal Subject Access Request (SAR) to access my own files and have notified the Solicitors Regulation Authority (SRA) of their conduct. I will not be updating this review until my original documents are safely returned to me and my data request is fulfilled."

I had an extremely disappointing experience with Ackroyd Legal, who were appointed by LSM. This is the second time I have had a poor experience with this firm, which makes it even more concerning.

The service was consistently unprofessional, careless, and at times shockingly incompetent. I was repeatedly given incorrect and misleading information. Each time I called to follow up, I was given different answers, which only added to the confusion and lack of confidence.

They also failed to switch the mortgage product on the agreed date and did not inform me of the delay. I only discovered this after chasing them myself more than two weeks later. This lack of communication and accountability caused unnecessary delays in transferring my mortgage product from Skipton to Leeds. As a direct result of their errors, I ended up paying additional interest, which should never have happened.

Communication throughout was poor. Responses were irregular and often came at odd hours, sometimes around 3am, raising serious concerns about whether my case was being handled by staff outside the UK who may not be fully familiar with UK legal requirements.

At no point did I feel confident that my case was being managed properly. The entire experience was frustrating, stressful, and entirely avoidable.

Based on my experience, I would strongly advise others to think twice before using this firm. The level of service falls well below what any client should reasonably expect.

Terrible awful,we were given these ppl to deal with our property we brought in Manchester… absolutely rubbish, zero comms , zero anything… never ever assisted us … my word never use these ppl

They were involved in the sale of our flat. Their refusal to communicate and repeated delays nearly crashed the entire sale.

They won't speak to you on the phone. Take weeks to answer any email. And give complete misinformation.

Avoid at all costs. Cowboy company.

Very poor communication by the lawyer who asked me to complete the house sale form which I did. I asked to review with him but he sent it to buyers solicitor without acknowledging or reviewing the documents. Needless to say a lot of problems ensued. Lawyer from buyer asked questions which were not relayed, documents not shared. Sale fell through in the end with no acknowledgement of this from the lawyer. Been chasing this firm for a refund for over a month now ( fell through in October 2025) but no word on this. I've been put on hold , passed to several people, told to write an email to someone who never responded. It's a terrible experience, the worst I've ever had.

Huge thanks to Nicholas Martinez for helping us to complete our purchase so quickly without too much troubles.
Thanks for efficient and clear communication and service—highly recommend!

Poor service during house purchase. Did not care about me (the paying buyer). More concerned with pushing the deal through with my estate agent and communicating sensitive information to them without my consent. Also overcharged me on final completion statement and did not refund me.

Samantha was very efficient and responsive throughout the process. Most of all, she was patient and understanding.

After an incredibly long, stressful, and exhausting journey, Ackroyd Legal became the light at the end of what felt like an endless tunnel. And at the heart of that light was my solicitor, Leanne Wilson.

When PM Law closed so abruptly, I felt completely lost and overwhelmed. Leanne stepped in and picked up the pieces of our house sale with such compassion and determination. In just two months, she accomplished what PM Law had struggled with since September, something I had started to lose hope over.

I truly cannot put into words how grateful I am to Leanne. She has been patient, caring, and unbelievably dedicated. She responded to my frantic emails at all hours, offered reassurance when I needed it most, and always made time to take my calls, no matter how worried or stressed I was.

I am sincerely grateful for everything Leanne has done to finally bring this matter to a close. Her kindness and professionalism made an incredibly difficult period so much easier to bear.

I would recommend Ackroyd Legal wholeheartedly. And if you have the chance to work with Leanne, please do. You will not be disappointed.

Would give nil stars if possible, do not use, Kumaran Moorthy, he advised the whole chain that he had requested funds from a lender to exchange and complete contracts on the same day, this was untrue as he hadn't even sent the form in so the move fell through the working day before completion. He spent 2 months not answering calls or E Mails and generally delaying the proceedings in everyway he could.

We are having an awful experience with this law firm. The completion date was missed. There is no communication from their paralegal Rania. I do not recommend this law firm.

I am writing this review to help others avoid unnecessary stress. I would strongly recommend considering an alternative firm, even at a slightly higher cost, as it may save both time and inconvenience.
Our experience was highly unsatisfactory and ultimately resulted in a missed completion deadline. The process began with an error at application stage, where only one applicant was recorded despite two being clearly listed on the title and mortgage offer. This took over a week to resolve, with minimal communication and significant effort required to obtain a response.
Further delays arose during identity verification. Despite multiple submissions of high-quality documents, these were repeatedly rejected without clear explanation. Only automated responses were provided, with no practical guidance on how to resolve the issue.
Overall, the combination of poor communication, inefficient processes, and lack of support made this an extremely frustrating experience.

After 2 years and 9 months that I completed the purchase of my property, Ackroyd has been unable to register my title with the Land Registry.
They have not communicated their difficulties or lack of consideration on the issue to us and they left us chasing for over two years.
They refuse to consider any reimbursement .
Appalling and unprofessional

Qamar Shahrour was amazing, always on hand to answer any questions we had and made the whole process of buying our first home so easy, we would highly recommend using Akroyd Legal.