Activate onDemand Reviews 

Ordered product, product arrived and did not work. They try their best to make it difficult to return faulty goods. They do not respect distance selling regulations. Product is faulty. I just want a refund, but they cloud the process in unlikelihood of receiving refund if product is not deemed faulty or if it's not repackaged correctly. They pass the buck and don't accept responsibility. Their email states if faulty contact manufacturer, but why would I want to do that when I want a refund and have no confidence in the product!

Placed an order on June 26th for some Ray-ban sunglasses. Webpage states "free delivery 2-3 business days". Now, 4 working days later (6 days later including the weekend) I'm yet to receive even dispatch details. Received an email form AOD saying once dispatch date is known delivery is then typically "3-5" days. Misleading offer, very unhappy.
UPDATE: in fairness I have since received a phonecall from AOD, they were very helpful & resolved the issue aswel as issuing a partial refund as an apology.

Wonderful experience from start to finish of transaction. I couldn’t buy product from anywhere else because fans were impossible to source during the heatwave. Discovered that I could purchase one through my Lloyds Rewards which directed me to Activate OnDemand. Order process was simple, communication brilliant and delivery superb. I would recommend this organisation and will certainly use them again.

I ordered two fans on AOD. One was promptly delivered. At the time there was no indication of when the second would be delivered. I sent a message and received an almost instantaneous response offering help. The second fan was then delivered the next day. Whilst communication around delivery could have been better customer service was courteous and prompt

Absolutely amazing service. Very helpful and understanding in helping me sort out the issue I had and more than happy to do all they could to help sort the issue out. Yes I didn’t get my free gift that came with my new bbq, but I did get a refund equivalent to the value of the pizza oven. Thank you for your time a patience.

I had an issue regarding a purchase I had made involving 3 parties (purchased an Oura ring via blue light from AOD) and the experience with BL and Oura was disgusting. AOD Were very prompt, transparent and understanding. They resolved the issue for me and kept me in the loop step by step. Thankyou.

Feel like they are a scam, I ordered a parcel it has been delivered to an incorrect address and stated I signed for it but incorrectly spelt my name.
Have been emailing and stated I want a refund and not another sent but just keep being told its being looked into we will update you on any updates but never hear back

I placed the order on 01/05 but then I have tried cancelling the order on tuesday, I have emailed the team several times, I still have not received any email from them...

on the 03/06/2026, I have now refused the delivery to be sent back to company.
Justin called me and said I did the right thing by refusing the delivery, and then initiated the refund.
on the05/06/2026 i got the refund.
Many thanks Justin and team

Excellent service from Activate on Demand. Encountering a problem whilst authorising payment on my banking app I later noticed that I had erroneously placed my order twice. I emailed AoD to ask if they could please cancel one of items. However, being efficient both orders were already in the pipeline. They advised on what action could be taken upon delivery and I decided on the easy option - refuse delivery so that the courier DPD, in this instance, could start the process of returning the item to AoD. Goods ordered on Wednesday. Delivery was the following day and the very next day the returned item was back with AoD plus refund paid into my bank account. Super efficient service from both Activate on Demand and DPD and can highly recommend them.

Ordered an Oura Ring, received it, then decided to return it within the approved return period. The return was accepted, and I sent it back using the courier THEY instructed me to use.

Tracking confirms they received it nearly 2 weeks ago, yet after multiple chase-up emails regarding my £500 refund, I’m still getting generic responses like: “Once we receive and inspect the item…”

You already HAVE received it.

At this point, it feels like either nobody can be bothered to check properly or they are deliberately delaying refunds.

Would strongly recommend avoiding this company entirely.

Avoid avoid avoid, i have been waiting 18 days now without a delivery, DPD have obviously delivered to a wrong address as per photo tracking but here we are still with no solution. Do not trust these guys with your money. Delay tactics and having to chase constantly for no resolution. Shocking - ORDER 321321

I had an issue with a package arriving opened. I contacted Activate Ondemand by email not expecting to hear back so quickly, especially as they don’t have a phone number, to my surprise,I received a reply within eight minutes and then a phone call 10 minutes later.
Justin Christie, was absolutely exceptional. He was polite professional and genuinely wanted to help in whatever way I preferred. I explained I wanted a replacement.
He asked me to send the package back and assured me as soon as I confirmed it had been posted he would send out a replacement.
This level of customer service is rare these days, fast responses, excellent communication and a genuinely helpful attitude throughout. Exceptional service from start to finish, thank you Justin.

Great communication customer service go above and beyond to ensure customer satisfaction.

Great response time and excellent customer service 👍

I’ve made a order
I need to know when it will be delivered as it’s a gift
No customer service as of yet.

Purchased Ring Doorbell.
After installing found the item to be faulty, contacted AOD via email was concerned that I could not find a phone number, however I had very prompt responses to my emails which TBH is a definite plus for AOD.
One reply was not on point I believe caused by my email perhaps not being fully read, however once I had replied and pointed this out all was resolved very quickly.

Received returns label, sent AOD my proof of postage, Moneys refunded to my account.

Absolutely brilliant service.

Fantastic from Justin helping me with getting my order and sorting the deliver out numerous times. Such a lovely man

After a rocky start waiting a while for my ring to arrive, I have received my order and I couldn’t be happier :)
I had to return for a different size and Justin & team sorted this in just 2 days.
If you have any issues I def recommend speaking to Justin as he will get it all sorted out if you give them the chance. Thanks guys

Absolutely fantastic service! They answered all my questions and went above and beyond to find out the information I required.

I’m very impressed with the service provided.