Active windows ltd Reviews 89

Friendly staff, workmen did a very professional job.

Active windows were great and the people were polite and cheerful, the job was well done and was a pleasure to have them.

The door is lovely and the workmen were amazing. My only criticism is that you need to liaise with you customers a bit more. I had to chase to see if my door was ready and I had to book it in. It would have been nice if you had kept me up dated.
Overall a great expereince and would recommend your company

Sales man was friendly, patient and knowledgeable, but he did say I wouldn't need new window boards. thought this was a good thing as they were not selling me things I wouldn't need saving me money should of been a positive point, but after windows fitted, 2 window boards very wobbly they clearly do need replacing, which is now going to be a lot harder and more expensive to fix.
Survey fantastic, but note to others ( no fault of active windows) if you are changing window openers, make sure you will be able to open them easily, I went for aesthetics with out thinking it through and now because of the lay out of my bathroom, and the fact I am short, if I push the window open to far, I need a stool to help me close it.

I live in a flat, and even though I own the flat, the building is lease hold, this caused many problems, delaying insulation, Active windows were fantastic, again very patient, helpful and caring, Up to this point I would of given a 5 star review, I did get cheaper quotes but felt that with this level of customer service and care it was worth the extra cost.
Insulation, was efficient, no matter how careful installers were, no matter how many dust sheets were used, its a dirty job, so everything is left with a fine layer of dust, so after they leave be prepared to dust, wipe everything down, change bedding and hoover carpets, sofa, etc.
They windows seem to be fitted well, but 4 out of the 5 windows I had fitted, has a small imperfection, scratches on the frame, a chip of the handle. nothing big, nothing I can't live with, but I got told " quality control is not up to standard during manufacturing process" which seriously worries me about the quality of the product. Also the attitude was it happens at manufacturing level we will sort it if we can but not really our problem,
My main complaint was the bathroom window, and the reason for only 3 stars, I agree mistakes can be made, well someone ordered the wrong glass for my ground floor bathroom window, they ordered clear glass not frosted, this is my only bathroom, and anyone walking past this window, got a clear view of pretty much the whole bathroom, they knew this before they took the old window out that they would be putting in clear glass until correct glass was received.
Now I can understand mistakes are made, but wouldn't it of been better customer service, to apologise, leave the old window in place until the new glass arrived, I don't think this even occurred to them as it would of been more difficult for them.
They have now corrected this mistake, but again the attitude was I should be grateful, and they couldn't see a problem.

Another thing was I was told from the beginning that I would only have to pay when I was completely happy with everything, this rang true as they waited ages for the deposit while I was waiting for problems to be resolved with lease holders. Only asking for deposit when all issues had been resolved, I paid as soon as they asked for payment.
They also kept the price the same even though, changes had to be made, schedules had to change and costs had probably increased with the amount of time it took for the lease holders to give us the necessary and correct information.
But on day of insulation, it was " we need payment in full today " now I don't like owing people money, but I didn't feel comfortable with this, I wanted time to check all windows, I paid most ( keeping some back because of incorrect glass ) yes probably about an hours delay after payment request as I had replaced blind in the bathroom, this was my priority as no way was my 11 year old daughter using the bathroom when anyone could walk past the window and see her.( Yes after I had replaced blind, cleaned everything, I emailed and explained why I hadn't paid in full, the reply was just stick some cardboard over window, which is very helpful information, but didn't feel that way when you are exhausted from cleaning) I paid remainder of balance as soon as correct glass was fitted. Again it was the attitude of " you have to pay the remainder now" I have not received a receipt for either payment.

I feel I should add for fairness, they did offer to put blind up for me, but that blind was one of my first DIY attempts, and I didn't want them seeing my bodge job, but they did remove the window frame with out knowing a blind was available.

Another thing I would like to add, just in case anyone else is as silly as me, do not try and put net curtains back up, straight away, the side panels of the windows get pulled away from the wall, as sealant/glue hasn't fully dried.

Excellent and competitive prices,very friendly and helpful, would fully recommend

New front windows and back door fitted.
Fitters were excellent, very tidy, cleared up behind theirselves.got the job done quickly and very efficiently.
Would use this firm again.

Dave and Mark fitted our new front door. They were efficient and polite. Very quick but thorough and very clean and tidy. Will definitely have more work done. Back door next

Just had new windows and doors fitted, thoroughly pleased with the service,sales team pleasant, really pleasant young man Phil who fitted it all, great workmanship which these days is very hard to find!!! All in all a very pleasant experience.well done guys!!

Yeah new cladding and insulation done very well pleased with it!!

Great quality window, good price, guys that came were polite and got on with job.
Scratch on pvc rim which is noticeable and finish not done a tidily as I would of expected as partner had to put additional silicone round edge of window.

They arrived early and was finished within four hours. The man who did the job (craig) was very pleasant, easy to get along with and did an excellent job, would recommend.

I am very pleased with my new windows and front door. It was a stress free and professional job from the initial appointment to the fitting. I would highly recommend Active Windows.

Very pleased with my new front door. Salesman very polite and helpful without being pushy. Fitter very competent. Husband was impressed with his attention to detail. Quick & clean. Would recommend

Guys who fitted fascia, guttering and downpipe were fantastic. Really friendly and efficient. My only gripe would be that the scaffolding is still up almost 2 weeks later, this is done by another company

Windows are lovely and the guy who fitted was polite and helpful. We will definitely use them again and would recommend them.

Smooth and simple process getting the guttering, facias and downpipes replaced on a 3 bed end terrace house. Great customer service and skilled friendly craftsmen who worked hard and got the job finished to a high standard in 1 day. Very happy customer.

CRAIG AND MARTIN HAVE JUST COMPLETED OUR NEW FRONT DOOR AND BAY WINDOW. MY WIFE AND MYSELF WERE VERY IMPRESSED WITH THERE WORKMANSHIP AND THERE MANNERS FOR THE TWO DAYS THEY WERE WITH US. IT WAS A PLEASURE TO HAVE TWO TRADESMEN WHO WORKED TOGETHER THANK YOU ACTIVE WINDOWS.

Recently I booked the appointment for quotation. The Sales man came on time, was very friendly. He explained everything about service,quality and current offer that are providing, We explained what we want . We called the manager and discussed everything and gave us quote. I also talked to manager by phone was after 2 hours of all the conversation we finally agreed on the quote.

We paid the deposit and he gave us the paper work still got a copy to prove. We been told that in next few days, they will be contacting us to book an appointment with surveyor and after that in few more weeks they will come to do installation.

We was very excited and happy then suddenly I received the call after 2 days from Same Sales Man and he told us that the quote which he gave us is not correct . They can’t do Bay Windows in this price and want me to pay £1500 extra to do it. Otherwise he can do the windows in windows but the bay roof of windows I have to paint it and he told me he will provide me the PAINT 🤔.
Don’t waste your time to get the quotation from them . They change the quotes after all the paper work and getting your deposit.
Totally waste of time.