ACX Reviews 

I narrated a book called I am legion of which ACX were paying me royalties for. Then all of a sudden one day they’d stopped paying and with it being a small amount of money, I’d forgotten about them and a few years later decided to be firm. Put my foot down. I want those royalties which might be a few hundred dollars now. ACX know I no longer have the email address which they associate with the account. Only say unless I contact them
Ising that email they wong speak to me.

I have told them I dont want them to sell the book I narrated now. This I believe they are ignoring too.

I agree with all the other reviews! One of the worst companies I've ever worked with! They said, "They had an issue with my book on my account". So deleted it, which they didn't expect me to do. Then they said, "We have nothing else to say, and that end of the matter". That is literally the type of people you are dealing with rude, unhelpful and insulting.

It's a very difficult site to navigate. There is SORT OF a connection with the Amazon site, but I've spent a week trying to upload my audio, and I'm ready to give up. The tenuous nature of the link with Amazon makes it impossible to communicate effectively. My book is ready to upload, but they have now made it impossible. I give up.

I was locked out of my account, for no reason. The main directive was for me to contact Amazon. I did, although Amazon couldn't help me because they said they were not connected to ACX's system. I contact ACX directly and the customer service rep claimed she couldn't help me with my problem because I didn't give her the correct billing address to my account. First, I don't see how I could've given her the wrong one, but even if I did (I said, let's say I misspelled it) she says there's no other way to get in. Thank God I didn't have money sitting in my account that I would've been losing. This all seemed so random and echos many other people's reviews that their system & customer services are TRASH and needlessly difficult.

Booked a 6 seater taxi 6 weeks in advance for a very important event. No sign of the taxi when we arrived at the station. After waiting 10mins and bring cut off 3 times I called to be told they had no drivers as they were all on their break.
Appalling service. To not fulfill a booking and not even inform the customer they couldn’t do it is disgraceful. Would never use again and would encourage others not to. Completely opposite to the professional services their website describes. Truly awful.

Holy socks, what happened to them? They've gone to trash when they once were top Audiobook platform. Constantly down or booting you after a few moments while searching open title auditions, that either open to a blank web page, or an error syntax page meaning EXPIRED TITLE. Which is a total waste of time. Whatever. So glad there are other, more affable audiobook sites to work with.

What a nightmare. Gave an address in SE10 and he took us to the O2. Told him it was the wrong address and attempted to go thru Blackwall Tunnel. I directed him closer and still took the wrong way. As an insult he charged un £9 extra. Told the office of the problem to avoid it for our return journey and he goes to the same wrong area. First time we have used them for years and won't be going back. Abysmal.

I really like how convenient and easy to use.

Everything was going well working ACX until I made an offer to the narrator and he accepted the offer. Then, a day later he decided to back down from it and just sent me a message through ACX saying he can no longer do the narration.
I found a different narrator but I cannot move forward because my first narrator needs to send an email to acx approving the contract dissolution. It’s been a few days and he doesn’t respond to my messages. So now I am stuck.
I reached out to ACX and they basically said I am stucked until he decides to send that email. They did not trouble going through our communication via ACX and confirm what I am saying. They did not bother trying to reach out to him on my behalf. They just told me, the customer who is paying, I am screwed. I think they can do way better. I am super disappointed with this whole process now.

A one star because it is not possible to leave no stars. ACX cancel accounts without good reason and even if reinstated refused to pay royalties. They don't care about contributors and have the worst customer experience of any company that I have ever dealt with. They show disdain to their contributors and hide behind opaque, unethical terms and conditions which they use to falsely penalise decent contributors. I would avoid them if you can. Although badged under Amazon, they are nothing like Amazon. They are very unethical. You have been warned.

Easy to upload and straightforward; I've done 4 audiobooks with them so far. However, approval of a project takes a long time--usually the same audiobook has been on sale for weeks at other outlets!

Their policy that a title must be on sale through Amazon is cumbersome; I carved out audio rights for my last novella but the publisher took a while to post the ebook, so that hindered my start date.

ACX will not assign any giveaway codes unless one is exclusive, making marketing more difficult.

However, the worst thing is the predatory, abusive policy that allows listeners to "listen and return" with impunity. I've seen some work their way through my entire catalogue. This really cuts down on the royalties.

Ideally, it will get better if ACX realizes there are other options for authors/narrators.

I contacted them because they didn't pay my royalties for the last 4 months. I figured out it was maybe a wrong number in the bank account so i updated it. It's something like 70000 $ i'm waiting from them.

After i wrote, i received this email

"Thank you for contacting ACX.
I understand that you've just updated your bank info and you'd like clarification of the payment date for backed payment
I'm sorry to hear that you've had this issue. Thank you for updating your information.

Your backed earnings will be distributed with your next payment.
I'm sorry about the inconvenience that this may cause. Please let us know if you have any other questions or concerns.
Sincerely,
Rich"

And guess what? One hour later my 2 books contract has been terminated by them without saying ANYTHING and my account closed!

I hired the narrator, He produced the audio as a 6-hour book, contrary to the 4-hour estimate. I requested (required) a change. He refused. Just told me to get on Paypal and pay. I requested to terminate, but he refused. ACX responded that I was only required to pay 50% of the estimated amount of the original agreement of 4 hours. I was given 24 hours to reply to terminate or my personal information will be sent to the narrator. I followed their instructions. ACX gave out ALL my personal information anyway. I was harassed, and threatened, and sent bogus identities from him to get me to respond. I sent my concerns to ACX as to his threats of violence and then they went dark. They shelter their narrators and exploit writers. June 2022

I am a narrator. Both of my books were pulled due to the fact that they do not check to see if the producer has the rights/permission from the author. I had put in well over 80 hours of work between the two projects.

Both of these were royalty based so I receive absolutely nothing!

I forget, who is the multi-billion dollar company?

Crock of s&*t

Narrator for books ,a nice company to work as a book narrator.Everyone knows I love reading books.

Under the guise of checking you own the copyright (they want a paid for certificate, comically even send you the link to buy it) and your tax status they withhold earnings. I've sold 376 units. And be paid nothing.

ACX,s offering to rights holders to obtain an audio book on a royalty agreement only is a sucker's play for a producer. It gives the rights holder a FREE audio book while the producer (me) put in over 80 hours of production for a 10 hour finished audio book. Two months later I've made $12 for my huge effort. That's pathetic. Royalty payment only should be illegal. Any rights holder should HAVE to pay for the production. ACX is brokering a deal which hugely favours the rights holder and abuses the producer. Producers make little money off a royalty only agreement. Lucky if you sell 10 copies. Yet, the rights holder runs away with something for nothing. NEVER, EVER agree to a royalty only payment option. You'll get next to nothing for it. ACX should be ashamed of their ill consideration for producer's. They should post a stern warning to producer's that accepting a royalty only payment could result in very little monetary return. I'll NEVER do another book unless I get a minimum of $200 per finished hour. It's actually worth more than that but it seems many right's holders are looking for a FREE ticket to obtain an extra selling tool for NOTHING. How fair is that? NOT. It's sickening.
Having fallen for this scam, I feel used, abused, disrespected, taken advantage of and CHEATED. And what has the rights holder for this professional service done? He thanked me. Wow!! Two weeks of intense work by me and the rights' holder walks away like a thief. I'm never going to live this one down.

ACX are indicative of the 'state' of modern day immoral, corrupt, greedy, profiteering trading, and all at the misfortune of the artists who create. It is now waging on for 10 long months since they, hand in hand with Amazon (who are a disgusting conglomerate) closed down my accounts, not giving me access to my Intellectual Property, lack understanding of the whole position with regard to my now paying US Tax @ 33% when i don't need to but because i can't get into my account I can't update the tax information required. Please everyone, go somewhere else for your audiobooks, boycott this rotten company. All these reviews can't be wrong about how this company trades. The CEO's and board members need to speak with us Ants to get a clear view of their greed and shameful business practices. They do not deserve one star .. trust pilot must now accommodate and allow for zero star reviews

ACX appears legit but they require a lot of unnecessary information to try and act as a middle man in the publishing industry. After trying to force me into expensive legal requirements I finally gave up and cancelled my project. It simply isn't worth arguing with people that cut and paste responses or are unaware of legal requirements. It is like they are doing something wrong but want to shelter themselves from any blow-back and force it onto their clients. I strongly suggest seeking help from any other organization that is NOT ACX.