Adaro Optics Reviews 

All of it start to finish advice on choosing frames what best lenses were fitting and great advice on payment plans thankyou fantastic service as always

I spoke to a gentleman called John Luca he is very professional and we agreed an outcome best for both parties and I must commend his customer service skills and help

Extremely poor customer support. When the retailer breached their contract and goods were supplied not fit for purpose through their finance, Adaro Optics refused to accept responsibility — even though the law makes them jointly liable with the retailer. Shows no understanding of consumer protection or how to handle complaints correctly. Not a company I’d trust again.

Adaro run the Rewards Scheme for contact lens delivery to customers on behalf of Boots.
Adaro inherited a mess as the last suppliers left Boots in the muck.
that said, Adaro clearly don’t have the resources to clean the mess up. - there is no response to my complaints and my lenses are weeks late - i’ve had to get Boots to do a manual order from the manufacturer to tide me over. it’s an absolute shambles for Boots and Adaro. it’s been happening for months. someone needs to get in and get it sorted. I’m looking for another supplier after a decade of faultless service.

Had I been advised that my replacement spectacles were ready for collection I would have been happy to give a 5 Star response, but as it has been nearly 4 weeks since the placement of my order with no further notification from Vision Express that they had received them I am becoming concerned as to whether there is a problem.

Great option to pay your designer glasses. Very affordable. Bonus part? Insurance is inclusive!!! I always look forward for my new glasses each time!

It was probably the most straightforward experience buying new specs that I’ve had

This is a great financial option for me, going to Vision Express, because 2 pairs of new glasses are not really affordable in one go.
All the options were explained clearly - transition lenses, thinner lenses, different types of work glasses - and how much each option would change the monthly payments.

The professional and knowledgeable staff and their friendly and caring attitude to customers.

Excellent service, professional, friendly staff. Would highly recommend

From the moment of booking my appointment I was given a professional caring service .

the whole process of the plan was discussed fully with me and no pressure applied. The plan is financially helpful and a good way to budget for a period of time. I would highly recommend

Helpful, friendly staff and a very efficient service

All aspects of the care plan were explained in an easy and understandable way making it simple to make the decision to go ahead.

Fabulous way to buy glasses!!!
I now enjoy choosing glasses that I love without looking at the price instead of looking at the price of glasses and trying to find a pair I like!!! The plans benefits are fantastic to!!! The wonderful staff at Vision express Top Valley always make a visit to the optitions a pleasure and feel like trusted friends who can be relied on for advice, support and quality service!

Explained very simply and completely for me was very happy to be offered this way to pay, it seemed like a no-brainer.

This is a well thought out plan
Manageable monthly payments with a win win situation every time
It’s a plan that just keeps giving
A*****

Really convenient when purchasing your glasses instead of paying out a large amount in one transaction. Interest free so very happy 😊