A&D Carbon Solutions Ltd Reviews 37

We used A&D Carbon Solutions for a replacement heating system (Air Source Heat Pump + radiators), Solar & Battery installation. Even living in a 'not new build' property without underfloor heating, everything works great, and mid-December project completion, we're comfortably warm. The team have done a fantastic job - all difficulties encountered were overcome, we're very happy with the kit, work, effort, and professionalism that went into it, and are glad we've installed via A&D Carbon Solutions. Special mentions to Steven & Gethin of the heating team, Craig, Jo, Mark & Joe for Solar/Battery/electrics, and Warren for roofing work.

We were really pleased with the service we received from A&D Carbon for our Green Homes Wales-funded solar, battery, and insulation installation. Their team was exceptional from start to finish. They constantly kept us updated, were meticulously clean, and handled a few surprises during the job with total professionalism. We couldn't be happier and wholeheartedly recommend them.

Had my loft insulated with this company and wow what an amazing job and service highly recommend

Had several jobs at my house by AD carbon solutions . The workmen came on the day and time that was booked The work was completed in the time scale advised . Everyone , I spoke to during the process was polite and efficient and very helpful.
Would have no problem with recommending AD carbon solutions to anyone . Hence , 5 stars . Definitely a 5 star company .

Keep sending me emails about installation although they never installed anything for me !!!!! Even had certs for these installations pity help those people who actually used this company. Not very curtious on the phone either. Would never recommend this company to anyone.

The team were professional, considerate, thorough and left the house as they found it. Highly recommend

Great communication with outstanding workmanship. I would recommend this company to anyone.

Really great service, would 100% recommend this company!

The sign up process was straightforward and well managed by the A&D office team with good communication.
Our installation was quite complicated with extensive Solar, external wall insulation and a complete new central heating system driven by a very impressive Mitsubishi air source heat pump unit.
All the many tradesmen installing the various elements were very friendly and efficient. Whilst we patently had some significant disruption during the extensive works, the teams tidied up each evening and made every effort to minimise the impact on our day to day lives.
The final results seem to be working well, albeit the acid test will be when winter hits and we test the new systems to their limits.
Overall we would recommend A&D Carbon Solutions as a straightforward and honest partner for your grant project.

Had my instillation carried out by this company beginning of the month and can highly recommend!
Very professional, clean, great communication, very happy customer.

Great company, professional approach, highly recommended!

Fantastic company to deal with.
My installation was completed in a very professional and timely manner.
All of the staff, on site and in the office were a pleasure to deal with. 5*

What an absolute dream team. Holly and Declan have been extremely helpful. Been update on progress by several members of the team sorry forgotten everyone’s names. Thank you all so much for everything thing you have done and the amount of time you have taken. A+

Professional from start to finish. I felt confident in going through this scheme. I spoke to Declan and when it came down to the install part Jack and Carl was very good in keeping me updated with what was happening.

Great work guys, 5 stars from me!

Fantastic company with 5* customer service. We had loft insulation installed with Ricky and the team. We dealt with multiple members of staff in A&D who were all brilliant. Jack (who arranged our install date), Holly & Craig who oversaw the whole install process and Declan who was our first point of contact. All top notch at their job and you can tell they really care about the customers experience. I will have no hesitation in reaching out to A&D again for any work I need doing in the future! Thanks all!

I don't even know where to begin in praising this company for their fantastic work and professionalism. We moved into a house that needed all new radiators, chasing/replacing pipes throughout the house as well as hiding pipes that were on show in our living room as they hadn't been touched since the early 80's!! It was a mammoth job to say the least.

I had done extensive research into what company we should use. A&D kept coming up as a recommendation and it didn't take me long to figure out why. From the very first consultation, dealing with A&D staff, to carrying out of the work, the timeliness from enquiry to job start, to the quality of the finish on everything they did... It was actually beyond 5 stars (sadly, 5 stars in the limit to what I can give. So, I hope this review is more of a reflection of your wonderful company and the work you carry out). The company directors are incredibly knowledgable of their craft, but also are very passionate about everyone within their company providing a top quality service as well, so no matter who we dealt with, we knew were in good hands.

Thank you from the bottom of our hearts for the ease of the service you gave, the quality of the materials you provided, the immaculate carrying out of the work, the thoughtful, kind and personable customer service and the aftercare you gave once the service was finished! We love everything you did at the property, all pipes are now hidden/replaced and all 8 radiators are perfect!!

I won't hesitate to come to you for all of our future needs in this area of work!

All the best to everyone at A&D, please pass on our words to the team! It's thoroughly deserved!

cavity walls installed in my property fantastic company very professional and will recommend them !!

Really poor attitude from this company. Supposed to be completing ECO4 GRANT work, but messed me about for 4.5 months saying they were going to start the work, lying about rules they had to follow which I disproved. They couldn't get the funding so tried getting me to pay for some of the install. Unprofessional and time wasters. Do not use this company

UPDATE
Following the reply from A&D Carbon Solutions, I would add that at NO POINT did they say they'd pay to replace the loft boards after they wanted to remove them. This is a blatant lie in order to try and put the blame on me for their failures. I was told they would remove existing boards and they would not be responsible for any repairs. I made no demands other than asking to be kept updated, the installation was halted by the company as they have been failed repeatedly by Trustmark on inspection of previous installation work, and they hadn't bothered to resolve these issues with Trustmark. For this reason, A&D have stopped doing ECO4 grant work. I resent their implication that I was in any way obstructive as I put in a lot of time and effort to try and resolve the issue with them. Having spoken to other installers of ECO4 grant work, it appears the failure of their work by Trustmark is an issue specifically related to the standard of work by this company.

Having had insulation improvements carried out under the HUG scheme at my property including the installation of an air source heat pump I thoroughly recommend A&D Carbon Solutions for their helpfulness, knowledge and communication throughout what has been an involved but rewarding process. Always attentive to the customer and professional in their advice, they are to be commended on their service and expertise. Ten out of ten and many thanks for everything.