Addison Ross Reviews 

Unfortunately one of those companies which looks/seems great on the outside (Beautiful, colourful, shiny and lovely products) but when things go wrong suffers from appalling customer service… they don’t care and they have no interest in helping or finding a solution. . Took me 8 phone calls, 10+ emails, 3 weeks & hours of wasted time chasing to get a replacement for my faulty rechargeable light. I was continuously fobbed off with detailed and lengthy excuses about staff shortages due to annual holiday, illness and even becoming a grandmother making me feel guilty and even apologetic for chasing them. Thank goodness for Suzanne who was the only one who followed through with her promise of helping me and she herself was astounded that her fellow co worker (who I won’t name and shame) had failed to help me on the numerous times I had contacted her. Just be prepared, if things go wrong you’ll be wasting a lot of time and energy getting it fixed…

Great quality and pretty products, there was a little problem with my delivery and costumer service helpt me perfectly!

I ordered a navy bobbin lamp as a Xmas gift the lamp has never been used as the lead and lamp do not match so it is unable to charge. On 5 Jan I rang and the online lady said it would be replaced.
I also ordered one for myself in green. This has arrived and despite a follow up phone call and email chasing the replacement promised in the 5th it now is the 17 Jan I have neither received the navy lamp nor had the courtesy of a reply. Been using this company for many years but this has left me annoyed and disappointed. Order No. 01668281014

Déçue par la couleur brique et non orange d'un moulin acheté, l'entreprise m'a proposé de choisir une autre couleur et me l'a rapidement envoyé.
Idem sur un problème de bougie LED.

I bought the blue Eau De Nil large pepper grinder from their official website, which on their website is blue (and their description on the collection page is "This calm yet absolutely stunning colour is the perfect hue of blue."). However the one that arrived is light green, which zero hint of blue in it. Their customer support eventually allowed a return/refund but they refuse to accept it's a different colour, claiming Eau de nil is the green I received instead of the blue on their website. If you're considering this colour, google to see it on resellers websites as some of those (eg. megacookingworld) have a photo of it showing the real green colour. Very bizarre!

I bought a tartan tray and am absolutely delighted. Quick delivery, beautifully and safely packaged and brilliant service. Quality is top notch and exceeded my expectations. Highly recommend.

Honestly, this company has the most amazing customer service ever ! I purchased two salt & pepper mills some time ago. One was no longer functioning as it should do. I called the company, got through straight away, was asked for my order no and a photograph, and was told that a new one would be despatched to me the following day ! Seriously great. I was hoping to be told if I could buy a new mechanism for it. This kind of customer service has to be applauded as it is very rare these days. Thank you A R !

Impossible de revisser la petite boule jusqu’au bout donc elle tombe tout le temps. Problème de logique dans la fabrication.

J'ai commandé deux moulins à poivre et sel sur leur site, pour une livraison en france.
La livraison a été ultra rapide.
Un des articles avait un défaut. Le service client m'a envoyé un autre article pour le changer. Article que j'ai eu en 48h chez moi.

I recently purchased two taupe and silver enamel photograph frames, the quality and finish of the frames is excellent. They were well packaged and delivery was quick. However, I was slightly disappointed with the colour. I expected taupe to be a light greyish brown as illustrated online but they are actually dark brown and in some light look almost black.

I had an issue with my Mini Bobbin pepper mill in red (bought in January) - it wasn’t grinding properly. I contacted Addison Ross and sent over a short video showing the problem. Within a week, I had a brand new one delivered!

A huge thank you to Cath Hall and Rachael, who were both incredibly helpful, responsive, and kind throughout the process. They made everything so easy and didn’t make me jump through hoops to get a replacement. Brilliant service from start to finish - couldn’t be happier!

Outstanding service. I sent an email to Addison Ross late afternoon regarding a faulty bobbin mill, recently purchased. It was immediately acknowledged and a fuller response followed later that evening. A replacement mill was dispatched the following day. Impressive service which demonstrates this company can be trusted.

Oh! What a joy to look through here! Such beautiful objects to make the home look lovely. I was looking for picture frames and they did not disappoint. A wealth to choose from and all were lovely. I wanted silver, but they had the loveliest enamel frames, so I bought one in a pale blue, one in a darker blue and a silver frame and a double silver frame. And what was really superb was that I was able to download the photos I wanted the frames for and they printed them for me into the frames! And they all go with my blue and white decor exactly. So tasteful. Delivery was incredibly fast, and packaging was just gorgeous!
I cannot speak too highly of Addison Ross, and heartily recommend them.

Ordered the leaf green round tray yesterday and it was delivered before 9am today. The tray is perfect. Just what I wanted. Fantastic quality. As a very impatient shopper this was a perfect experience for me! Truly delighted and can recommend this company without reservation. Thank you.

WOW WOW WOW!! What superb frames Addison Ross have. We bought a few silver (plated) ones and a stunning wood frame for a friend. So impressed with the speed of delivery (from UK to Australia), quality of products, presentation and price, that on Wednesday 19th February 2035 we ordered another 4 silver plated frames and yet another wooden one for another friends birthday. They arrived this morning by DHL - in two days!!
Addison Ross also offer free addition of photos in frames purchased and gift messages. Their packaging is truly beautiful.
I can’t recommend them highly enough.

Be careful with your health.
I have three pepper/salt mills from this company. I have now realised that they have serious material defects that may be hazardous to health. But the company only wants to refund me the price of one mill, as I didn't buy the others from them. Presumably thousands of grinders are affected

Le moulin à sel ne fonctionne pas avec du gros sel marin, du fait de l'humidité probablement. Obligés d'utiliser du sel d'origine terrestre. Problématique lorsqu'on habite au bord de la mer...

Gorgeous products and love their adding pictures to their Frame orders fast service too!!

J'ai passé commande d'un moulin à poivre et la commande est arrivée très vite ce qui est appréciable cependant j'avais commandé un moulin à poivre orange et la couleur est plus proche du marron que du orange donc je suis très déçue car ce n'est pas ce que je souhaitais. J'aimerai qu'on me propose le changement de couleur, j'ai envoyé un message et j'attends leur réponse car je ne veux pas renvoyer à mes frais le moulin. A suivre
voici mon Numéro de commande : #8341-EU

Brilliant service and great quality products. I will definitely be returning!