adidas Australia Reviews 168

Worst company ever. Don’t buy online from these guys you will never get your order. I will never buy from adidas again full stop

Returned an item on 2 September. Spent over an hour trying to contact Adidas on 27 September to follow up on the refund which they finally processed for me. Spent another 90 minutes today trying to follow up on the refund. Phone calls rung out and disconnected after 20+ minutes on hold, and all live chat sessions disconnected before the agent would reply.

It is very bad service, i have placed an order since 16/9/2021 and didn't receive till now (6/10/2021). 3 weeks and more waiting to receive my items. will never buy anything online again.
If I bought something from outside Australia I would receive it faster. very annoyed

Absolutely awful customer experience. Zero communication. I've received goods from Sweden (1 week!) quicker than my order from Mulgrave (3 weeks and counting!) - and I live in Melbourne.

Faulty insoles in 2 pairs of Ultraboost runners. As a long-term user of Ultraboost shoes for my intermediate training runs, I always buy two pairs at a time to maximize wear and comfort. A bad mistake this time. The insoles de-laminated quickly and caused blistering along the inside of my foot's sole. Set back my schedule. Not happy. I emailed a fault complaint and followed up as requested with pictures of the problem. No further response. I then phoned in, waited for ages to speak with an agent (Philippines baed, not Australia) who said yes, they had the photos. So why no further advice? After a long discussion, the agent offered a refund of some dollars so I could go buy replacement insoles. I'm OK with this idea as the shoes are what I like. After waiting since July 31, now August 9 I still don't see a refund so I have to call again. I'm wondering if it's the ADIDAS model to withhold refund payments until a customer calls again to follow up? I read others have had the same experience. In Australia our retail customer protection law ACCC should protect us from these types of activities. Adidas online really has to pull their socks up, the online service is the worst I've ever experienced.

Avoid, don't waste your time or money.
Ordered a pair of shoes, a week later I get a generated email, simply stating order cancelled. I rang the company and spoke with someone I could barely understand who tells me, the people in charge of online sales are not doing their job properly and that's why. The item I ordered is still showing in stock and available and I am yet to see a refund. Total morons, avoid and support a brand that actually supports their customers.

No delivery. No refund. 6 complaints.

1 month on, 6 calls the customer service centre and nothing. Adidas have royally stuffed it. I don't think I will get my order, or my refund. Buyer beware. I would go to a store if you can, or shop at other retailer.

I have been a long time adidas client and after my last order of running shoes didn’t arrive I thought it would be easy to solve. Wrong! After several ‘chats ‘and 2 phone calls their customer service was absolutely non existent. Could not get a refund or credit and finally got a refund from Australia Post for the non delivery. I wear Adidas shoes a lot but I guess I won’t be in the future.

Terrible service. I had to follow up a number of times only to find out my items had been lost or stolen after waiting 5 weeks for a delivery supposed to take few days. This has happened to my last two orders and if I did not follow up they likely wouldn’t have done anything about it. No communication from Adidas, terrible service. It’s a shame… I won’t be buying anything from them again.

This online business by adidas is a total joke!
They only delivered 1 out of the 4 items I purchased and there is no way to contact them to either get a refund or any explanation!

Even their customer service number is disconnected! www adidas com au / contact html

Absolutely horrible experience. Finally got my money back from PayPal after they sent my shoes to the wrong address. Will never get buy Adidas or Reebok again.

I am still awaiting refunds for return packages received by Adidas over 29 business days ago . I have called the Adidas Service Centre twice and on both instances it was confirmed the return packages were received and I was assured and promised refunds would be processed within a specific time period and in both instances they weren't (and I am still waiting for my refund), which is frustrating. I was told by the Service Centre themselves that Adidas Online returns policy is to process refunds within 25 business days. I refuse to call the Service Centre again and be given another false promise so I will be lodging my case with Consumer Affairs. In contrast, I returned an item to Under Armour Online at the same time and received a refund to my credit card within 14 business days. I will not be shopping on Adidas Online again (not matter how good a sale it is) and will not be recommending them to anyone.

Order thru eBay, spend over $150 with free shipping but was charged a fee. After 4 emails, 2 phone calls and 3 Facebook chats. It has been more than a month, I am still waiting for a response. Never again

Ordered shoes, no indication they were not in stock. Three weeks later called to enquire only to be told order cancelled. No reason given. Later that day received an email stating order cancelled - again, no reason given and no advice about if and when I would receive a refund.

Ordered some trackpants and shoes through Adidas and it was a smooth process. Quality was excellent.

Terrible terrible terrible experience. No product, refuse to refund and over an hour wasted on calls and trips to post office to return the incorrect item. Refused to send correct ones and won’t give money back.... beware!!!!

The worst customer service I have ever experienced.

Almost 4 months since ordering and nothing. One email apologising offering a paltry discount on a future purchase. What is going on at Adidas Australia?

I have continually unsubscribed to this website, even apparently, had someone look into why I keep getting emails, and guess what? I continue to get emails!!! I would never shop, buy or wear this brand due to the fact that nobody can be bothered to fix a simple unsubscribe. So now every email I get I return to Adidas, and guess what, no ones ever replied asking why? Absolutely appalling.

Made an order and the status was 'waiting to be confirmed/ shipped' for two weeks, only to be cancelled without any notification. Customer Service were useless, could not provide any help at all. Will not be making a purchase directly through adidas au ever again.

I ordered on time and received my package well before I was expecting it. Excellent service!