From one COO to another, whatever synthesises you’ve gained from change in warehousing and shipping providers has ostracised your market segment to a point of almost no return. The main reasons Adore... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve loved ordering from Adore Beauty for a few years now but extremely disappointed in their recent delivery services. I live in a regional WA town where my deliveries were quick via Aust Post... Toon meer
Bedrijf heeft geantwoord
Shipping is inconsistent. Used to be shipped quickly. Not any more. I placed my most recent order 6 days ago. It hasn't been shipped and theres no firm idea on when it will be shipped. I also find th... Toon meer
I have only ordered from Adore Beauty a couple of times, but each time I have had a great experience. Shipping is incredibly fast, usually within 1-2 days (even with selecting regular post)! The... Toon meer
Bedrijf heeft geantwoord
2,0
Slecht
297 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pathetic customer experience
Pathetic experience. Deducted my money and then refused to place the order. Still waiting on a refund. Totally unacceptable and worthy of an ACCC complaint. You need to get your fraud algorithms fixed if you expect to keep operating.
19 juni 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Amanda,
Thank you for leaving us your feedback. I am very sorry to see that your order was caught by our security system.
Adore Beauty is passionate about ensuring our customers can safely and comfortably shop online. We do have a diligent security payment system in place to protect our customers. The feedback I provided to our security system was successful, and orders placed again using the same details should be accepted moving forward.
I can see that my colleague organised the refund for you yesterday. Please allow 1-3 business days for the refund to appear back in your account.
If you would like to discuss this further, please email service@adorebeauty.com.au with the subject line Att to Louise, including your order number if available.
Kindest regards,
Louise
Adore Beauty
29 days for "express shipping "
I placed an order with Adore Beauty on May 17th, but after 20 days, I still hadn't received my package. I contacted customer service and then again after 22 days, but I still hadn't received any communication about my order. When I spoke to Emma through the live chat, she was extremely helpful and went above and beyond to investigate the issue. However, I'm still frustrated with the situation as I was informed that NZ Post could deliver the package, but it would take an additional 6-7 days, bringing the shipping time to a total of 28-29 days.
It's disappointing to see that shipping delay issues are a common problem for customers in New Zealand, and Adore Beauty should consider using a different provider to lessen the burden of shipping delays on customers. Despite being offered a refund, I don't think I'll be ordering from Adore Beauty again due to the shipping issues.
17 mei 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Kat,
Thank you for leaving us your feedback. I am so sorry to see that your order is caught in such a long delay.
At the moment, we are currently offering international standard shipping however we are exploring different couriers to NZ too.
Our NZ couriers have informed us about current delays due to extreme weather conditions that may have contributed to the delay last month. In saying this, it definiately looks like there are further issues with your order, due to the extended timeframe, which is much higher than anything we have been told to expect.
Looking at your tracking, it looks like delivery was attempted within 7 business days of leaving our warehouse, however, this was not successful and the order was taken to a collection point. It looks like your order is being processed for delivery again today and it looks like you will still receive your items soon.
I have reached out via email this morning with further information regarding your order and if you have any questions please feel free to respond and I would be happy to help.
Kindest regards,
Louise
Adore Beauty
Found my Fave Online Beauty Store!
I can't praise AB customer support enough for sorting out my order placed just before Mothers' Day! So helpful and patient, it's pretty understandable how tricky post services can get especially leading up to public holidays and special occasion days and local NZ shipping has been slow lately.
Just wanna say I've been enjoying your quick delivery (<9 days, which is pretty impressive for Australian-dispatched orders), offers, samples, promo items, so happy to have so many brands and products to choose from!!
Customer support and dispatch team, bless your hearts, keep up the amazing work AB Team xx
23 mei 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Stella,
Thank you so much for taking the time to leave us your lovely review. We really appreciate it.
All the best and we hope you enjoy your goodies :-)
Kindest regards,
Louise
Adore Beauty
Slower than snail
Slower than snail. After almost 10 days, no delivery or update on the Auspost. Never, ever going to order again!
1 mei 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi there,
Thank you for leaving us your feedback. I am so sorry to see that your order is taking longer to reach you.
I can see that we have your order placed just before the public holiday which can increase the delivery timeframe as Aus Post is not available for public holidays. Your order was shipped with Australia Post eParcel which is an estimated 2 - 7 business days (with WA being close to the 7 days) and today would have marked the 5th business day.
If you have not received your order by Friday, I will reach out to you via email. Alternatively, you are welcome to contact me any time beforehand at service@adorebeauty.com.au with the subject line Att to Louise and I can open an investigation with Aus Post for you.
I hope to see your order delivered soon.
Kindest regards,
Louise
Adore Beauty
5star for the customer service
Late delivery, but they did refund and i got product aswell.
25 april 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi there,
Thank you for leaving us your feedback. We really appreciate it :-)
Hope you enjoy your new products.
Kindest,
Louise
Adore Beauty
order arrived promptly
Order arrived promptly to my NZ address - one item I’d ordered was incorrect so I contacted customer service & received a prompt reply & correct item sent immediately via express courier. Sometimes mistakes happen & this company was quick to sort it out & rectify. Would certainly purchase from again.
22 april 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Andrea,
Thank you so much for leaving us your review. We really appreciate it and love to see that we were able to help you out.
We hope you enjoy your new goodies.
Kindest,
Louise
Adore Beauty
Shipping is atrocious
**edit**
Currently chatting with Adore who really do have great customer service and working towards a resolution. Apparently they are having issues with shipping to NZ and working on it. I really hope they can get it sussed because they are a neat store. I love the blogs & videos & user reviews.
Shipping is atrocious. Just unbelievably bad for no apparent reason.
I frequently order stuff from Aus and it arrives at my rural NZ address promptly (sometimes even faster than locally purchased orders). Every order I've made with Adore bar one has had issues. Currently waiting on two orders (one a replacement for an order that went missing somewhere before landing in NZ) that were sent a week ago and haven't moved after getting their tracking info.
Their customer service is good and reasonably prompt. Website is glitchy but not a huge deal. Samples, product variety, and prices are great. However, actually getting the products you order is kind of the most important part of online shopping. Do not recommend unless you don't mind several weeks of waiting for your order with no guarantee you'll ever receive it.
18 april 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Ash,
Thank you for taking the time to leave us your review.
I am very sorry to see that you have had many issues with our delivery. We have had some recent issues with our NZ orders which we are looking into with our couriers. I would love to be able to follow this up further for you and organise an alternative outcome on this occasion.
Please reach out to me via email at service@adorebeauty.com.au with the subject line Att to Louise, including your order number, and I will be able to help you directly.
I look forward to hearing from you.
Kindest regards,
Louise
Adore Beauty
Jessica has gone beyond and above
Jessica has gone beyond and above as I am the highest level 3 member. She is super Knowledgeable.
12 april 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Mart,
Thank you for leaving us your lovely review for Jessica :-)
I will be sure to pass this on. Hope you enjoy your goodies!
Kindest regards,
Louise
Adore Beauty
First order went missing
First order went missing , that was resolved eventually however now my second order has not moved in 10 days and passing the blame to freighters. Communication is slooooow and had absolutely no communication regarding shipping delays.
I wanted this product for Easter now I have to wait even long . Cheaper prices are not worth the hassle ultimately.
5 april 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Zoe,
Thank you for leaving us your review. I am very sorry to see that your order is taking longer than expected to arrive with you.
I completely understand the frustration due to our extended shipping timeframe for flammable items. As per our shipping page, orders containing flammable items may take 10 business days and to please expect delivery delays due to the current restrictions in NZ.
I can see that you have an email thread open with us at the moment so I have responded to you today with a resolution. If you have any questions or concerns please let me know via the email thread.
Kindest regards,
Louise
Adore Beauty
Bad Delivery
I placed my last order on Sunday. Usually I would receive my item the very next day and it was like that for a while. But now, 3 days later my item is still undelivered, although I am in CBD Melbourne. So what happened to this company that used to be reliable.
If they have a problem with the courier, they should look for a more reliable one. I can walk to David Jones and get what I want instead of waiting 3 days for delivery.
Disappointing.
5 april 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Vesna,
Thank you for leaving us your feedback. I am very sorry to see that your order took a little longer to reach you than expected.
While delivery can arrive quite fast to the centre of Melbourne, we do estimate 1-3 business days from dispatch. We do not dispatch on the weekend and I can see that your order left us on Monday and was scanned as delivered on Wednesday, within our 3 business day timeframe.
If you have concerns about your delivery, or did not receive your parcel, please reach out to us via email at service@adorebeauty.com.au or our online chat service and we can help look into this for you.
Kindest regards,
Louise
Adore Beauty
Great company
Great company. 1 day delivery for eexpress shipping, free testers and a chocolate included. Overall amazing experience. Highly recommend.
4 april 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Jade,
Thank you for taking the time to leave us your feedback. We really appreciate it :-)
We hope you enjoy your new goodies and your Tim Tam!
Kindest regards,
Louise
Adore Beauty
Great customer service
Great customer service. Able to fix my issues with them quickly. Thank you.
29 maart 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Ana,
Thank you for taking the time to leave us your feedback.
I have responded to your recent email in regards to your order and I hope to be able to offer a positive solution for you.
Have a lovely day.
Kindest regards,
Louise
Adore Beauty
Amazing customer service
Amazing customer service
I have purchased from Adore Beauty for years and always been super happy with price and quick delivery. Today I had an issue with a product I had purchased and I approached their team for help. Liv was super responsive , very helpful and understanding. She guided me through the process and I had an outcome I was happy with immediately. I have never received customer service if this high quality before from any store. Thank you Liv I hope Adore Beauty know how valuable you are to their team.
27 februari 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Karen,
Thank you so much for taking the time to leave us your review. We will be sure to pass the feedback to Liv and the Customer Experience Team - we completely agree, Liv is amazing!
Kindest regards,
Louise
Adore Beauty
2 years of great ordering experience.
I have ordered for the past probably 2 years from adore. I'm so happy with them, I did have a late parcel once and it was chased up. I'd recommend them.
13 februari 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Ttacey,
Thank you for leaving us your review. We really appreciate your lovely feedback.
Hope you enjoy your new products :-)
Kindest regards,
Louise
Adore Beauty
Emailed twice to organise a return…
Emailed twice to organise a return however never received a reply. They say on their website that it’s easy returns within 30 days.. Well it’s definitely not easy. Sorry I will not be recommending.
25 januari 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Jo,
Thank you for reaching out to us. I am very sorry to see that you have had some trouble returning an item.
We do offer 130 day returns and I would love to look into this for you as it is strange that you have not had a reply.
I could not locate any details using your username, if you could email me directly to service@adorebeauty.com.au with the subject line Att to Louise (including your order number and the return item name and why) and I will be in contact asap.
I look forward to hearing from you.
Kindest regards,
Louise
Adore Beauty
I am not 100% sure that this is…
I am not 100% sure that this is legitimate or an identity theft front.
By over $20 had the best price on Tint Du Solieil. They took all my details however then an error saying product 423 had insufficient stock however now have all my personal details 😩
28 januari 2023
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Sam,
Thank you for leaving us your review.
I am so sorry to see that the Colorescience Tint du Soleil you were after is out of stock. It looks like we will not be receiving any further stock of this item - so sorry for any disappointment this may cause. I can also assure you that we are a legitimate online company.
If you created an account with us but would like to remove your details I can organise this for you :-) Please email me at service@adorebeauty.com.au with the subject line Att to Louise, including your email address linked to your account, and I can look into this for you.
I look forward to hearing from you.
Kindest regards,
Louise
Adore Beauty
Fast shipping and great range of…
Fast shipping and great range of products.
1 december 2022
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Chloe,
Thank you for leaving us your feedback - we love to see it :-)
We hope you enjoy your goodies!
Kindest regards,
Louise
Adore Beauty
Absolutely phenomenal service and speed
Literally the best online shopping experience I have ever had the people at adore are amazing.
I live in a small rural town I ordered 2 fragrances from them with in 30mins I had a confirmation that my orders had been shipped then a day later my orders showed up some of this love to go to Toll shipping. Also love the TimTam
Thank you adore beauty will be using you and recommending you a lot in the future.
Any reviews saying they are a scam I can tell you that is not the case .
8 december 2022
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Luke,
Thank you so much for leaving us your feedback. We love to see it :-)
Hope you enjoy all of your new goodies!
Kindest regards,
Louise
Adore Beauty
NOT A GOOD experience I ordered a cloud…
NOT A GOOD experience I ordered a cloud nine straightener and my order was declined and my money was taken from my account that was nov 27th it’s now dec 5th still haven’t got back all because I used another name as the recipient so just a warning for anyone wanting order for someone else just use only your own details and card and should be good all though they tried helping I just got over repeating the situation and being told the same thing, avoiding the POV
26 november 2022
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Ariey,
Thank you for taking the time to leave us your feedback.
I am sorry to see that your order was declined. Our security system can pick up on many variables and it looks like your details got caught up in this. It can be helpful to contact your bank to confirm the pending amount and an estimated release date.
If you have any issues with your order in the future please feel free to reach out to me via email and I can look into this for you. Simply email service@adorebeauty.com.au with the subject line Att to Louise and I will be able to follow it up.
Kindest regards,
Louise
Adore Beauty
Thank you so much Adore Beauty..
Thank you so much Adore Beauty... first time shopping from you and very good experience. After dispatch, got my parcel the next day, as I got free express shipping on my order. Products were nicely packed and customer service is wonderful.
30 november 2022
Review zonder uitnodiging
Antwoord van Adorebeauty
Hi Shilpa,
Thank you for leaving us your feedback. So great to see that your parcel arrived so fast :-)
All the best and we hope you enjoy your goodies!
Kindest regards,
Louise
Adore Beauty
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.