My contact at Advance, Sylvie has been (and continues to be) absolutely great and nothing was too much trouble. Very pleasant, knowledgeable and efficient. This has been my first experience of signi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've used ADVANCE Contracting Solutions more than once. Callum Hayes set me up quickly and efficiently, with minimum fuss to myself. Really helpful. Everything I needed to supply to them was driven... Toon meer
Bedrijf heeft geantwoord
I have used you once before as my umbrella accountants and so far to sign back up with you again has been faultless so I see no reason why things won't be as good as they were a few years ago. Erin P... Toon meer
Bedrijf heeft geantwoord
Had a lovely phone call with a person called Jess Day, she was very polite and and bubbly, made all complicated sounding questions simple to understand (English isn’t my strong point). We had a good l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ADVANCE CONTRACTING SOLUTIONS
Geschreven door het bedrijf
ADVANCE provides FCSA accredited Umbrella, Limited Company, Self-Employment / CIS, and PEO (Professional Employment Organisation) solutions to the UK’s contractors and recruiters. Known for its compliant and ethical approach, ADVANCE provides world-class service and works in partnership with recruitment businesses and their candidates, adding value throughout the contracting supply chain.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
Trust the experts. Trust ADVANCE.
Contactgegevens
VISTA, St David's Park, Ewloe, CH5 3DT, Ewloe, Verenigd Koninkrijk
- 01244 564 564
- contractorsupport@advance.online
- advance.online
4,8
Uitstekend
1K reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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transparent communication and patient…
transparent communication and patient query handling
20 oktober 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Prashant,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was Callum on our onboarding team who completed your registration, who goes the extra mile ensure transparency. I have forwarded your review to Callum and he is very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Great umbrella company
Great umbrella company. Always respond to queriers quickly and action requests immediately. Highly recommend this company.
13 oktober 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Mark,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We prioritise world-class service here at ADVANCE so it's encouraging to know this is being delivered.
I believe it was my colleague Rachel in the payroll team who help with your latest query. I have forwarded your review to Rachel and she is grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Ben was a great advisor very efficient…
Ben was a great advisor very efficient very nice and helpful
16 oktober 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello John,
Thank you for your review! World-class service is a top priority here at ADVANCE, so it's encouraging to know this is being delivered. Ben always goes above and beyond to help his tax rebate clients. Our Returns team are dedicated to providing world-class service to each and every client.
I have forwarded your review to Ben. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
The sign up agent was spot on , easy to get through the process credit to his firm
Agent was spot on
13 oktober 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello,
Thank you for your review! We pride ourselves on our world-class service here at ADVANCE, so it's encouraging to know this is being delivered. We know how important our Contractor's time is, so we aim to answer all calls within 3 rings and resolve queries at the first point of contact.
I believe it was Cameron on our Contractor Onboarding Team who completed your set up. I have forwarded your review to Cameron who completed your set up and he is very grateful for the feedback!
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team
Polite and very quick service.
13 oktober 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Mark,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was
Rachel in our payroll team who assisted you with your latests query.
I have forwarded your review to Rachel and he is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Adrian,
Thank you for your review! We're very happy to know your experience with ADVANCE has been positive. We pride ourselves on being experts in our industry, so its encouraging to know we are the best! However if there is anything we can do to improve our service to 5 stars - please do let us know, we are always striving to improve our service.
If you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Brilliant company
Brilliant company go out there way to help you out prompt on time payment
10 oktober 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Robert,
Thank you for your review, we're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was Rachel on our Contractor Support team who help with your most recent enquiry. Rachel always goes above and beyond to help our Contractors in whatever way possible.
I have forwarded your review to Rachel and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Scott,
Thank you for the feedback – we welcome all feedback with regards to our service, as we always strive for 5 stars and world-class service.
We’re saddened to know it took us longer than expected to contact you – I have raised this with the on-boarding team and the necessary training will be provided.
That being said – we hope the service provided to you improves from here on out and if you ever have any questions regarding payments or your account in general, please don’t hesitate to get in touch.
Thanks again,
The ADVANCE Team
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Chris,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! I believe it was Cameron on our on-boarding team who completed your setup, who always does his best to make the registration process as smooth and easy as possible. I have forwarded your review to Cameron and he is very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
ease of getting pay sorted
6 oktober 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Hans,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, from making the registration process as simple as possible - to answering calls within 3 rings and ensuring payments are made correctly and on time every single week.
I believe it was Cameron on our onboarding team who completed your registration, who always makes the setup process as streamlined and easy as possible for our Contractors. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Georges,
Thank you for your review! We pride ourselves on our world-class service here at ADVANCE including being transparent. I believe it was Cameron on our Contractor Onboarding Team who completed your set up, he is very grateful for the feedback!
We're very happy to know the service being provided to you has been deserving of 5 stars. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team
The person on the other line he was Andrew …
The person on the other line he was really nice, sweet and helpful.I was registered before and I always have my payment and payslips in time .Well done ✔️ 👍
8 oktober 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good Morning,
Thank you for your 5 star review! We're very happy to know the service being provided to you over the years has been deserving of 5 stars! It's encouraging to know this is being noticed and the service is world-class!
I have forwarded your review to Callum who complete your latest set up. He is very grateful for the feedback. If you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello,
Thank you for your review! We pride ourselves on our world-class service here at ADVANCE, so it's encouraging to know this is being delivered. I believe it was Cameron on our Contractor Onboarding Team who completed your set up. I have forwarded your review to Cameron who completed your set up and he is very grateful for the feedback!
We're very happy to know the service being provided to you has been deserving of 5 stars. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team
Fast speedy service
Fast speedy service, answered all my questions , very polite and helpful
3 oktober 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, so it's encouraging to know this is being delivered. I believe it was Cameron on our on-boarding team who completed your registration, who always goes above and beyond to help our Contractors get set up.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good Afternoon Pavel,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! It was my colleague Cameron from our on-boarding team who completed your setup. Cameron always goes above and beyond to ensure our processes are thoroughly explained. I have forwarded your review to Cameron and he is very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Simple process
Nothing was a hassle and very quick to set up , was explained very well also
30 september 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Liam,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We prioritise world-class service here at ADVANCE so it's encouraging to know this is being delivered.
I believe it was my colleague Cameron who completed your most recent registration, who always goes above and beyond to help in whatever way possible. I have forwarded your review to Cameron and he is grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Hidden costs
I have been with them to long but have used the agency they work with for years and as it is they agency are using advance for payroll only now . If I had yye choice I wouldn't use Advance simply because they have their weekly fee up at £22.95 per week this is because they added on a few pounds for insurance that you can opt out of but they don't tell you that and I consider that to be indecent the choice should be give to opt in at the start of each contract but instead each contract the put my fee up and I have to ask to get it down it's dishonest and im really don't like it if by chance they put the fee up in the future I will stop 7sing daniel owen agency nearly £100 each month to get a made is disgusting enough without the dishonesty
30 september 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Michael,
We are saddened to have received your review.
Having checked your account I can see that you have remained on the original lower weekly margin. If you would like to discuss your account a member of the team is always happy to provide further explanation of what the margin covers.
We are always reviewing our margins to ensure we remain competitive in the market, and although we may not be the very cheapest, our service is 2nd to none. We always answer the phone within 3 rings, and you'll always speak to a person directly - providing world-class service in every interaction.
If you ever have any questions going forward, regarding payments or your account in general, please don't hesitate to get in touch.
Thanks,
The ADVANCE Team.
If you don't have a share code, don't bother
If you don't have a share code to prove right to work, don't bother using this company. Apparently settlement visas aren't valid for right to work. Even though you've been previously employed and have held the visa for 18 years
29 september 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hi Lisa,
Thank you for sharing your feedback.
We take compliance very seriously here at ADVANCE and obtaining the correct right-to-work documents is a huge part of this. All right-to-work checks we perform are conducted in line with Home Office guidelines.
Upon checking your file with our Compliance team, I can see a member of the team advised that as your settlement visa was in an expired document, it cannot be used as proof of right to work in the UK. The team member also subsequently contacted the Home Office directly for clarification on whether the document you provided is an acceptable proof of right to work in the UK and they confirmed it could not be used.
I can see the team have relayed this conversation to you and advised on what we require, as per Home Office guidance
Thanks,
The ADVANCE Team.
Shanghaied into using this firm
Shanghaied into using this firm, no surprise government end clients are still using pirates in the 21st century and like pirates I didn't need to accept terms and conditions of contract of employment sent by email before they told my employer I was on board. I refused to accept the terms when they harassed me by phone but they ignored that. I objected to a clause that stated the employer can change any clause in the T&C's, they replied saying they would not change key terms without agreement as that would be illegal, so why write that in the first place. I asked for my pension contributions to start straight away which they set up then asked me to do a trust pilot review. They have to set up the pension, it's one of the few things they have to do for their rip off charges. It may be this company is better than other umbrella companies, I don't know first time I've been shanghaied, but in general their pirates set up or allowed by pirates in government, make the employee pay all the employers costs that'll keep the taxman happy and it does. Disgusting politicians, disgusting company. Doubtless I'll face some lashes down the line for writing an honest review.
29 september 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hi Simon,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with us has not met your expectations.
We appreciate that contract wording can sometimes feel unclear, and we are always happy to provide further explanation when needed.
We are glad that your pension enrolment was set up immediately, as requested.
We welcome all feedback - whether via Trustpilot or directly - as it helps us continue to improve. If there’s anything further we can do to support you, please don’t hesitate to get in touch.
Thanks again,
The ADVANCE Team.
The leaders know how to talk to people
The leaders know how to talk to people, they always smile and very serious in their work , they have all the cleaning materials and that makes the cleaning Work very easier
12 september 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Ariel,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We know how important our Contractor's time is, so we aim to answer all calls within 3 rings and resolve any queries at the first point of contact.
I believe it was my colleague Cameron who you last spoke with, who always does her best to help in whatever way possible. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
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