Aeroflux Reviews 

This is a dreadful company. The product is inferior to others in the market. One of the most awful customer services I have come across in years.

Poor quality, does not reply to emails.

I bought a knee support which broke after 60 days of use. The company refused to replace the item as it was over 30 days. 60 days for a £30 knee brace for a severe injury isn’t good enough and I don’t want others to waste their time and money. I didn’t want to buy from amazon and hoped to buy from an independent but not sure it’s worth my while. I will initiate a charge back as I think this is completely unsatisfactory.

If I could give a negative score I would. I ordered two knee braces for running. No corespondence really crap customer services. I am now £40 down and nothing from the company. 1-3 days delivery and here we are 8 days later.

Like others have said in past reviews item never turned up although tracker says delivered but not to my address emailed customer service was asked for order number to look in to it heard nothing for days emailed again and yet again asked for order number then been told delay in delivery and it be on its way soon when clearly it's supposed to have been delivered customer service is useless will be claiming money back for order 1 way or another avoid this company shocking service

I ordered a 5 in 1 hairdryer from Aeroflux for my good lady on 3rd Dec 2025 with delivery showing a 2 to 5 working days. The item was showing as listing at over £160 though on offer at £64.99.
Alarm bells should have rung then!

10/12/25 I wrote to them advising it hadn't arrived.

12/12/25 The wrote back advising it was delivered on the 11/12/25 which it was.

13/12/25 I wrote to aeroflux querying what I had received as it came from Amazon who list the product at £55 and on offer at £47 with no mention of Aeroflux on the box( which the add had)

17/12/25 Aerflux replied saying it was what I had ordered and sometimes the packaging could differ when delivered via a "partner" site.

I believe Aeroflux are advertising products on their website under their own name, then when an order is received, they order from the likes of Amazon at a lower cost. Hence no mention of Aeroflux on the product.

* Christmas came and my good lady opened her present, which turned out to be very poorly made, very noisy, and wouldn't dry her hair*

30/12/25 I wrote to Aeroflux asking to return hairdryer for a refund as it either faulty or of such poor quality that it did not work properly.

2/01/26 Aeroflux replied asking that I send them a short video showing the issues with the hair dryer? This would allow them to verify the fault and proceed with the refund smoothly.

6/01/26 My reply below.
Further to our previous email, please find attached a short video of the 5 in 1 dryer as requested.
We chose this particular device as it was advertised as having a list price in excess of £160 though with what seemed a great reduction. We therefore expected to receive a good quality hair dryer. We have not.
As stated previously, I do not know if this device is faulty, or just of a very poor quality that makes it not fit for purpose.
Unfortunately, the noise cancellation on my phone actually improves the sound of it running on the video. However, I have taken the liberty of running a noise test which gave results of 88dB. Which, I am sure you are aware, can be potentially harmful to hearing with prolonged or close exposure.
Apart from that, as previously mentioned, the warm air does not spread through the brush but only comes out of the end therefor failing in it's job to dry hair.
My good lady does not have particularly thick hair and has no trouble drying it using her dryer at home, or even hotel hair dryers which, are not usually the best.
She has tried this dryer and it will not dry her hair in what would be considered a reasonable time, especially taking into consideration the excessive noise levels.
Please advise me how to return this back to you for a full refund.

10/01/26 Aeroflux reply
Dear Customer,
We are actively working to investigate this for you and you can expect to have a response within 1-2 business days. We appreciate your patience in the meantime.
Sincerely, Sarah
Aeroflux

11/01/26 My reply to them.
Thank you for your email, though it does make me ask the question
"How can you actively investigate this issue when the hair dryer is still in my possession"?
The answer of course, is that you cannot!
Please stop messing me about and advise how I return this item to you for a full refund.

14/01/26 Aeroflux offered me the choice of keeping the product and receiving a 40% refund or return the item for a full refund.
Not a bad offer really.

15/01/26 I replied saying I would return it for a full refund and provide a tracking number as they had requested.

19/01/26 I wrote that as I had been away for a few days I been unable to send the item back. However, I now have and provided them with the tracking number.

21/01/26 I received the following
Dear Michael,
Thank you for providing the tracking number and for returning the 5-in-1 hair dryer.
We note that the return is outside the standard 30-day return window. However, we will review your case and see what we can do to assist you. Please allow us a short period to assess the return and provide an update regarding your refund.
We appreciate your patience and understanding.

21/01/26 My response read
I note your comment about the return being outside your 30 day window. However, I did request to return this item on 30th December and it was not until 14th Jan I received the relative information from you as to how to proceed.
I look forward to receiving my full refund.

22/01/26 I received what appears to be their standard response
Dear Customer,
We are actively working to investigate this for you and you can expect to have a response within 1-2 business days. We appreciate your patience in the meantime.
Sincerely, Sarah

28/01/26 I chased them for refund...nothing

31/01/26 I chased again for refund...nothing

7/02/26 I chased again for refund &
still heard nothing from them.
They have my money and I would like it back.

Good fitting shoes that are great in water.

I ordered a den-making kit for my grandson with advertised free next-day or 1–2 day delivery. However, the item did not arrive until 15 days later.

Due to the excessive delay, I emailed to cancel the order, but my emails bounced back and no telephone number was available to contact the company. I later received an email stating the item had been delivered.

The product I received is also nothing like the images shown on the website and is therefore misleading. I have since emailed requesting a return address and a refund, but I have received no response.

If I do not receive a reply and refund promptly, I will be contacting my bank to raise a chargeback for non-compliance, misleading advertising, and lack of customer support.

I regret not researching independent reviews beforehand, as the reviews on the website appeared legitimate but were clearly misleading.

I bought a mandolin for the Kitchen from Aeroflux online. It took a few days to arrive and when I unpacked it I thought it not to be good quality for the price. I emailed the address they give for returns, info at aeroflux.co.uk, and it bounced back.
I then emailed a different address, forwarding the original email and the bounceback message, and received no reply.
I then sent copies of all these emails to their support address, support at aeroflux.co.uk, and again received no reply.
I’ll be asking my bank for a chargeback at the earliest opportunity.
I would advise against any dealings with this business.

I wish I’d read some reviews before purchasing. Was delivered an obviously pre used mattress. Dirty with hair and dust which had been repackaged. I didn’t need the mattress straight away and by the time I came to use it and realised it was not new I was out of their 30 days refund policy. Customer service didn’t seem to care.

I tried the floor mop and found it absolutely useless. When I tried to return it, I was offered 30% off. I didn't want this offer. I have since requested to return it for a full refund. I sent six emails for my request and had no response. Very, very disappointed. Do not deal with this disgraceful company, at all costs.

The item I ordered arrived promptly. A problem (entirely at my end) was quickly resolved satisfactorily. 10/10

Absolutely a terrible company who if I'm not mistaken are now a scam run company who faff people around with money. And provide poor quality items set at overpriced prices, customer services is awful, took almost 2 weeks in total to receive an comfimation on My refund even though I sent the item back a week and half ago, then they lost my case and I had to email them about the status of my refund which then took them 4 days to confirm my refund process when I threatened to take legal action. But it gets worse they then told me it would now take 10-12 days for my refund to be received. And the cheek of them to add in the email to please rate them 5 star and they'll send me a £5 amazon gift card. We'll here's your 1 star review, I hope everyone stays away from this dreadful company who scams its customers

I purchased a Build your own fort set as a Christmas present for my grandson. Delivery was great, unfortunately the set was not suitable for his age. I got in touch with Aeroflux and their response was great. They offered full refund or a 40% refund and keep the set. Never had an option like that before. I opted to keep the set but also get some cash back to buy a more suitable set plus without the bother of wrapping and returning. Great job Aeroflux!

I ordered a dimmer lamp and when l got it was nothing like the photo. It was very poor quality and it was not worth the money l paid. It came from China. It was awful

Had a slight problem with delivery of one of the two items ordered,but very quickly rectified with commendable action.Excellent products and I will certainly order from them again.

Received faulty item, fast communication and 100% refund sent

My daughter was bought one of the 5-1 hairdryers for Christmas. It stopped drying intermittently as you move it when styling and then smelled strongly of burning. I returned it over 2.5 weeks ago. No refund. No answers to emails. Initially the offered my a partial refund to keep it, why would I keep a faulty electrical item? Absolutely no customer service. I urge people to contact trading standards about this company and not just complain on here.

17/2 an update for you all. If you are still waiting for your refund, like me, please do not just sit and wait. If you paid in a credit card you have 120 days to request the money back from them, and they then pursue your case with the vendor. You need to provide your correspondence and proof or returns, etc.

Then call the Citizens Advice consumer line, they will create a case and pass to Trading Standards to investigate. It’s a very easy thing to do didn’t take long at all.

Let’s stop this awful company ripping off anymore people if we can.

Took slightly longer to receive than I hoped, but customer service helped track the parcel and it arrived safely. Product is exactly as advertised- a soft bunion support to prevent it rubbing.

Further to my Review on the 21st December 2025.

'Sarah' replied to me, which typically takes 2 tot 3 weeks to get a reply, said for the second time that a QR code would be sent to me with the returns process etc by the 26th Jan.. and shock.. still nothing.

But more alarming, I checked their website a moment ago, and its no longer there or cant be reached...!!!!

I can only say DO NOT BUY ANYTHING FROM AEROFLUX.
And if you are like me, trying to get a refund, which many of you appear to be, good luck, I get a sneaky suspicion its not going to happen.

Shame on you AEROFLUX