AFTERSHOCK PC Reviews 

5 stars in everything delivery came within 2 days and the product worked right out of the box thank you Aftershock

All was good from purchase to collection. No issues with PC, very happy

amazing customer service, easy to install upon arrival, fast delivery and great pricing. very trust worthy website

You guys were friendly, knowledgeable, didn’t push too much which is awesome. I’m really happy with my purchases.

Pc delivered a day early. Couldn’t really find a manual.. had to YouTube on what to do for installation. Gave me a mild panic attack because with all the spare wires and screws and the protection material in the pc itself. After I watched YouTube it was pretty easy to do, even for an idiot like myself 🙂. Took me 2 minutes and it was ready to plug and play.

my aftershock pc spoiled during warranty. i went to purchase a new PC from aftershock and send in my old PC for repair.
when new PC arrive, there was a cold start problem and it required a reboot for the PC to load.
after old PC came back from repair (they changed the motherboard), PC turned on with no display.
it seems like they do not even test before shipping the PC out

Bought a Nimbus Lvl 8, have had it for 1 week now and it continues to blow me away, the craftsmanship, the performance, incredible pc. Extremely easy to order and shipping was lightning fast. Thanks again Aftershock! Appreciate you! 10/10

My initial order experience was extremely disappointing. I was surprised to learn after placing the order that a custom build would take 15–20 days to complete. This kind of information should be clearly disclosed upfront before the order process begins.

When I attempted to cancel, I felt pressured by the sales team to continue. They offered me an alternative system with similar specifications, and I reluctantly agreed.

Although the order arrived faster than expected, that positive impression was short-lived. Upon setup, I discovered the GPU had no power. After considerable effort resetting and troubleshooting, I found signs of physical damage to both the graphics card and the motherboard socket. While I managed to get the system temporarily working, the GPU continues to lose power intermittently.

Further inspection revealed deep gouges on the tempered glass side panel.

Overall, the entire experience has been extremely disappointing — from the lack of transparency and pressure to proceed with the order, to the damaged and unreliable product I ultimately received.

I bought a custom gaming pc through this company and i am loving it, it has got a ryzen 7800x3d and a rtx 5080 and a msi mag a13 aio cooler would recommend going through them awesome support

made my bulid flawlessly no complains at all runs with at any issues

I bought a custom PC from Aftershock and unfortunately the experience has been very disappointing.

Specs & Transparency

I was sold a system with a PCIe Gen 5 GPU paired with a Gen 4 motherboard slot. Only later did I learn that this mismatch means the GPU runs at Gen 4 speeds. It doesn’t affect today’s gaming performance much, but the marketing around “Gen 5” felt misleading.

Build & Delivery

I paid for “express” service, but my build (finished Thursday morning) sat until Monday night before being shipped. The courier didn’t deliver on weekends, which wasn’t disclosed.

Customer Service

When I reached out with concerns, staff were dismissive and unwilling to help.

Missing Items

I asked them to include the boxes for my GPU/CPU for warranty and resale purposes, plus the stock Wraith cooler I had upgraded from. They promised they would, but these items were not in the box.

Overall, I feel misled and let down. The PC itself runs fine, but the lack of transparency, poor service, and broken promises leave me unable to recommend Aftershock. I wouldn’t want others especially less tech-savvy buyers to go through the same experience

Aftershock nailed my custom build — flawless performance and tidy finish. The free upgrade to the DeepCool AK400 Digital – Aftershock Edition with a temp display was the icing on the cake. Great value, great service and no hesitation in recommending these guys if you’re looking at a custom built machine!

Very fast customer service. They replied to me on a public holiday. Was able to change some of the parts easily and get a good pricing for it.

I’ve had a very frustrating experience with my new PC (14th-gen Intel CPU).

From the start, it has been plagued with crashes when running Black Myth: Wukong and other UE5 games. This is a known instability issue with Intel’s 13th/14th gen CPUs, but I expected the vendor to deliver a stable system and proper support. Instead, I’ve now sent my PC for repair three times:

First repair: Only a BIOS update was done. The issue persisted.

Second repair: The CPU was replaced. It worked for a short while, but the crashes returned.

Third repair (current): Sent in again. It’s now been over 2 weeks with no ETA. Customer service says they’re still waiting for a response from their technical team.

For a high-end machine, I expected both reliability and decent after-sales support. Instead, I’ve had weeks without a working PC, repeated trips for repair, and no clear communication about what’s being done to fix it.

If you’re considering a build with Intel’s latest CPUs, be warned: instability in Black Myth and other UE5 titles is a real problem, and the repair process can leave you stuck without a system for weeks.

The company had great customer service… after I messaged a tonne. The pre built PC took 3 weeks to get to me, this was on the shipping company and was handled eventually which was nice.

Have had my Pc now for maybe 2-3 months. I constantly have issues with it unfortunately. My wifi doesn’t connect properly even with ethernet, and we have insane WIFI. I thought there was an issue with my headphones not connecting to it but it could pair with everyone else’s PC, phones etc just fine and will decide when and when not to work.

When it is working it’s great. On paper it should be better than my partners PC, but just always having small - extremely frustrating inconveniences with it.

Merhawi, took my call he was insanely helpful. Thank you so much for your help man. Super understanding, super easy to work with and very efficiently.

I ordered a new pc and it was running great for a month and then randomly stopped working. I dropped it in to a local repair place to diagnose the issue while I tried to get in contact with aftershock. I grabbed the email from their website and sent in what happened. 2 days later got a replay saying it was the wrong email and I should contact the Australia branch?! Didn’t even forward it on or anything just wrong, try again. So I emailed the right email address. 3 days to get a response which asked for the exact same information that I’d included in the original email. Meanwhile I got the diagnosis back from my local repair place and both ram sticks had failed and would need replacing (should be WELL within warranty). I included this in my reply to the latest email. Unsurprisingly absolutely no response 2 days later.
Absolutely horrible, I’ve been too busy to call them during hours as I’m in a seperate state.
From what I can tell the AU store is absolutely useless and just used the good name of the Singapore store and are absolutely ruining it. The Singapore store appears to be actually good but I don’t have much experience with them

I purchased a gaming PC from AFTERSHOCK three years ago. It has worked perfectly until recently when it had a mouse tracking issue. I emailed AFTERSHOCK and they provided me with a range of solutions which unfortunately didn't work. I organised a Technical Support Call and after an hour we had our PC back up and running. I am technological illiterate when is comes to PC's and Dylan was extremely patient and talked me through a number of different solutions. I cannot thank Dylan enough for his exceptional customer service, knowledge and support. He is a credit to the AFTERSHOCK service team.

So I write this review with a heavy heart as I love their products but I feel like there is certainly room for improvement when it comes to support and updates.

I have purchased a custom built laptop approximately a year and half ago and it has been perfect, I have recently had some troubles with it and sent it off for repairs and this was a month ago. At first support was super friendly and quick to help me so we sort it all out, I send it off and quickly receive an update of what went wrong, now here is where a problem arises. I have only recently changed my email address and as I have communicated this when I sent the laptop to get repaired I thought that it would be fine moving forward, I didn’t hear a word for quite some time (a couple weeks) so I followed up and asked for some updates and notified them that I have yet to receive the invoice. I receive an email apologising that they sent it to my old email (which I cannot access) and I completely understand and once I finally received it I payed it off instantly and notifying them that it has been done however it is now 6 days later and still no update. Somewhat irritated at this point as I work FIFO and sent the laptop away expecting to have it back in time for my leave however at this point I am still in the dark as to when I would have it returned to me.

Absolutely impossible with communication when we have had an issue with our daughter’s computer. No way to get straight through to technical support and no replies by email. Left with a non-functioning computer. Whole experience has been stressful. Will also add that they are unapologetic and sarcastic. Added stress where it was not needed. Avoid at all costs!!