My order was processed quickly by Aircraft Model Store (AMS). Shipping to my door (in South Africa) normally takes a week. With this recent order I experienced a problem with the one model I ordered.... Toon meer
Bedrijf heeft geantwoord
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Over last couple of years I have spent hundreds and hundreds of pounds on planes for my son In January I ordered 4 planes for him, I order in advance as im a single parent and today on my sons birt... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service. Jeffrey and Miles tended to my issue and they were quick to respond and help me out. Although it was a trickier one, they still managed to sort everything and get it al... Toon meer
Bedrijf heeft geantwoord
I've found this store easy to deal with, friendly & accommodating. They have a vast range of models and I've made many purchases in recent years, with which I have been very satisfied. Ordering onlin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.
Contactgegevens
Verenigd Koninkrijk
- 0161 818 7300
- sales@aircraftmodelstore.co.uk
- aircraftmodelstore.co.uk
4,3
Uitstekend
1K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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This was my 3rd purchase from A.M.S
This was my 3rd purchase from A.M.S - I feel consistently happy in returning as my collection grows. The service was excellent updates and notifications great once again outstanding quality chose emirates 777 -300ER beautiful quality great addition to my new collection
Thank you to all the team at A.M.S store
From Adam
1 mei 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Hi Adam, Thank you so much for your continued support and for sharing your experience. We're thrilled to hear that you're pleased with the Emirates 777-300er model and that it makes a great addition to your collection. It's always a pleasure to serve you, and we look forward to assisting you with your future purchases.
Poor Customer Service
Order arrived damaged, helpful enough with sending this back by providing a returns label. No refund provided as yet as no replacement stock exists. They have sat on the return for an extended period and when chasing simply repeat the mantra 'they are waiting for the warehouse to inspect it'. Lots of failure here and terrible customer service. Just not good enough.
Update: Refund has been provided after too many emails and wasting time chasing. Refund was only provided promptly after asking about the formal complaint process and sending a link to this review to your customer service agent by email. Sad this was even required.
10 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
While we always aim to handle returns swiftly, it’s clear that this hasn’t met your expectations, and for that, we sincerely apologise. Our returns process does rely on the warehouse confirming the condition of returned items before a refund is issued, but we understand this can be frustrating when there are delays.
If this is regarding order #167218, the return has now been fully processed. However, in case this relates to a different order, we’ll be reaching out to you separately to confirm the details and make sure everything is resolved properly.
Customer focused.
Model arrived next day, was well packaged and exactly as described. Good communication - would recommend !!
18 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thank you for your kind words! We're delighted to hear that your model arrived promptly, was well packaged, and met your expectations. Your recommendation means a lot to us.
Very poor.
I ordered two items, for which I received notification of dispatch and a tracking number. Eight days later Royal Mail state they have no such package in their system. AMS refuse to accept this and basically laid the fault on me and will not provide a refund. I cancelled all outstanding orders with them. I used to give 5 star reviews. After previous incidents having to remind them they'd not posted items, reviews fell to 3 stars. But now it's a 1 star review because 0 stars isn't allowed. I would no longer recommend AMS as a trusted supplier, myself and others now avoid the company.
24 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thank you for your feedback. We have checked your account and can confirm that the two orders you cancelled were pre-order models, with expected release dates of 30th April 2025. As noted at the time of ordering, pre-order release dates are set by the manufacturers and can occasionally change, which is unfortunately outside of our control. Once released, models typically arrive with us within 1 to 2 weeks for dispatch. Regarding your dispatched order, Royal Mail have unfortunately not updated the tracking as expected, but we will be contacting you directly to verify your details and resolve this properly. We take all feedback seriously and appreciate the opportunity to clarify the situation.
Fast service
Fast service, easy website, great communication, nice to trust a uk company
17 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We truly appreciate your support and are delighted to have earned your trust.
Great service
I've purchased a number of models from AMS over the last few years and have always been impressed with the level of service, the choice of models and the help I have received when needed from the team.
Models are despatched quickly and are usually securely packed.
The points reward scheme is also a good idea and can help make models more affordable.
14 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thank you so much for your kind words and continued support over the years! We're thrilled to hear you've had such positive experiences with our service and model selection. It's always a pleasure to help, and we're glad you're enjoying the rewards scheme too.
We appreciate you taking the time to leave this review!
Great communication thanks so much🏆👍
15 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thanks so much for the great review! We're really glad the communication stood out; we appreciate it!
The actual model is very good
The actual model is very good but unfortunately the engine on one of the wings keeps dropping off, so had to glue it on, not very convenient for a 6 year old child on his birthday.
7 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thanks for your review, and we're sorry to hear about the issue with the model. We'll be in touch shortly to get a few more details so we can look into this properly and help resolve it for you.
Antwoord van Aircraft Model Store
Thank you so much for your kind words! We're pleased to hear you were happy with our service, We do our best to get orders out quickly and smoothly.
From ordering my item to delivery very…
From ordering my item to delivery very fast and easy will be ordering from this outlet again great service .
1 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thanks so much for the great feedback! We're pleased to hear you found the process quick and easy. We look forward to your next order!
Everything as described brill delivery…
Everything as described brill delivery time great model and great service
2 april 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thanks for the great review! We're so glad to hear you're happy with the model and our service. Enjoy your new addition!
Yet again my delivery arrived with…
Yet again my delivery arrived with damage but this time it was both models ..I was glad to see a fragile label on the box but think the packaging contents need to be more protective.
I still want to get these models but I will probably be picking them up from the shop in future
27 maart 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thanks for your review and we're sorry to hear both models arrived damaged. We've already sent you an email so we can get this resolved for you straight away - just reply there when you can. Thanks again for your support!
Amazing Customer service
Amazing Customer service they let me exchange a 1/2 models I ordered as I ordered the wrong one but amazingly managed to change Will definitely be ordering again
19 maart 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Your 5-star rating is a wonderful surprise. We're so happy to know that you enjoyed our service.
New to the 1/400 die cast hobby
I am new to the 1/400 die cast hobby and was a nice selection to choose from although hoped to see some older kits. was really happy with the order and delivery process. I needed some advice with one of the models and the friendly helpful chap I spoke to was quick to help over the phone and soon got me sorted.
20 maart 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thank you for giving us a perfect score. Your positive feedback motivates us to continue providing excellent service.
I just recently ordered airforce one…
I just recently ordered airforce one 747 plastic model 1:250 scale on Friday and it arrived on Monday. I’m so happy with the product, the quality of the model and time it took to arrived
15 maart 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We are incredibly grateful that you took the time to leave us a 5-star review.
Great experience
Fast delivery, easily navigable website, great selection of 1/400 commercial aircraft
15 maart 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We're happy you enjoyed your experience! Thank you for the 5-star review.
ordered the Herpa Air Canada Boeing…
ordered the Herpa Air Canada Boeing 787-9 Dreamliner 1/200 Scale at the start of November, expecting it to arrive in time for Christmas as a gift for my boyfriend. It’s now four months later, and I still haven’t received it. The release date keeps changing, yet I’ve had zero updates on the delays. At this point, it’s becoming a complete joke. If there are constant delays, the company should at least communicate with customers instead of leaving us in the dark. Will I ever get this product, or should I just assume I wasted my money? Very disappointing experience—would not recommend ordering from here if you expect timely delivery.
1 november 2024
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We apologise for the delay with your Herpa Air Canada Boeing 787-9 Dreamliner 1/200 scale model. We understand your frustration regarding the pushed-back release dates and poor communication, especially since this was meant to be a Christmas gift.
We want to clarify that these release dates are completely based on the manufacturer and not us. We are similarly affected by these delays, though we should have informed you better.
We're committed to resolving this situation and improving our service. To help us investigate your order's status, we'll send you a direct message shortly requesting specific order details.
Thank you for your patience and for bringing this to our attention. We value your business and will work to make this right.
An extensive website with a fantastic…
An extensive website with a fantastic stock. Ordered and delivered so quickly at a competitive price. Kept informed by email every step of the way. Will definitely be ordering again
26 februari 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We're so grateful for your 5-star feedback. It's a great reminder of why we do what we do.
Good service
12 februari 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
We're happy you enjoyed your experience! Thank you for the 5-star review.
better
it was a lot better than last time but the fuselage of the cockpit is a little unequal
19 februari 2025
Review zonder uitnodiging
Antwoord van Aircraft Model Store
Thank you for the feedback; we're glad you noticed the improvement and will address the fuselage discrepancy in our quality control.
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