Airpets Reviews 

1.003
•
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Airpets have yet again delivered an amazing service working alongside the exporting agent from Thailand back to the UK. Communication was a particular strong point with every step clearly detailed an... Toon meer

Beoordeeld met 5 van de 5 sterren

Third time using airpets to transport our 16 year old poodle from UK to Australia. The care and love given by the staff especially Sophie Powell is unbelievable and not to mention the attention to de... Toon meer

Beoordeeld met 5 van de 5 sterren

I only have fantastic things to say about Airpets, having dealt with Amber Schwartz I found her to be absolutely amazing at her job, she was efficient, knowledgeable, and extremely kind and caring a... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing! From start to finish Sophie put my worries to rest, anything I asked about moving my beloved 12 year old cat Arthur from uk to Australia was answered quickly no matter how silly I thought I w... Toon meer

Bedrijfsgegevens

  1. Huisdierenverhuisservice
  2. ook in
  3. Dierenarts
  4. Dierenbeheer
  5. Import/export-bedrijf
  6. Reisbureau
  7. Vliegticketmaatschappij

Over Airpets

Geschreven door het bedrijf

Trusted by families for 60 years

Established at London Heathrow airport in 1966, Airpets quickly grew to become the UK's leading pet travel agency. Over sixty years later, Airpets remains a family-run business, trusted to serve pets and pet owners during their relocation journey.

Working closely alongside our dedicated veterinary partner — Travelvet — we are a team of animal-loving specialists ready to listen and understand your pet travel requirements.

Airpets is proud of the values it has built as a family-run business, to care for each pet as a family member above all else.

Learn more about Airpets

Airpets - First Class Pet Travel

Geschreven door het bedrijf

A family run business since 1966
🐾 Pet Travel 🛫 International air travel pet bookings 🚚 Road Transport 🏩 Heathrow Animal Lounge

Contactgegevens

Promotion box for Airpets

Our family looking after yours

Trust us to keep your family pack together, wherever life takes you.

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
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Heeft 71% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,9

Alle reviews

(1.003)

185 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Stress free international relocation (cat)

Best experience ever with an international relocation from UK to SA. Had one person that I worked with (Ailise) and she was always friendly, helpful and quick to respond...even to my many silly stressful questions. :) Thank you!!

22 juli 2026
Beoordeeld met 5 van de 5 sterren

Thankful for all they did…

We were so thankful that we had Airpets to help us move our dog. He ended up being delayed because of an Air Canada issue and our coordinator was amazing getting him rebooked and taking care of him in the meantime. Would absolutely recommend to anyone moving a pet.

21 juli 2026
Beoordeeld met 5 van de 5 sterren

We had a fantastic experience with…

We had a fantastic experience with Airpets, they were professional, caring and kept us updated throughout the process giving us complete peace of mind. We couldn't have asked for a better service and would highly recommend them to anyone needing safe and reliable pet transport.

20 juli 2026
Beoordeeld met 5 van de 5 sterren

Huge thank you to Airpets!!

Huge thank you to Airpets, and especially Sophie, for helping us bring our 2-year-old Cavapoo from the UK to Australia, we cannot recommend them enough!

Moving a dog across the world felt like a huge task, but Sophie made the whole process feel so much easier. We were working through plans for nearly two years with lots of changes and pushed-back timings, and she was always incredibly flexible, patient and accommodating.

We were kept updated at every stage, with messages coming through as soon as there was any news, which gave us so much reassurance throughout the process.

It’s clear how much care and experience the Airpets team have, and we honestly couldn’t have asked for better support. Thank you Sophie for helping us get Benji safely to Australia — we really appreciate everything you did!

7 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent and reliable service for our cat’s relocation

We had a very positive experience with Airpets relocating our cat, from London to Hong Kong.

This was our first time arranging international pet relocation, so we had many questions about the process, documents, vaccinations, crate training, flight arrangement, health certificate, and Hong Kong import clearance. Lauren was extremely patient, responsive and clear throughout the whole journey. She helped us understand each step, confirmed what was included in the quote, and gave practical advice that made us feel much more reassured.

The overall process was smooth and well organised, from the quotation stage to crate preparation, collection, final vet check, export health certificate, flight arrangement and Hong Kong arrival handling. We also appreciated that the pricing was reasonable and transparent compared with other quotes we received.

Most importantly, our cat arrived safely in Hong Kong, and we were very happy with the care and professionalism shown by the Airpets team.

Thank you Lauren and the Airpets team for making such an important relocation feel much less stressful. Highly recommended.

10 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended, amazing service.

I cannot fault airpets, we were obviously worried about sending our much loved pets across the Atlantic, but everything was just organised so easily it made the process as stress free as possible. Our two cats are now settling into their new life in the USA. Ailise handled everything for us and she was amazing, along with all the other people involved stateside. Brilliant service.

8 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Moving our pet dog from Japan to the UK…

Moving our pet dog from Japan to the UK seemed to be SO complicated, but all of the support that Jodie at Airpets gave me was INVALUABLE and supportive and I don't think we could have done it without her. During my many stressful moments of stress in Japan, trying to figure it all out, Jodie was there, on the other side of the world, helping me every step of the way. We are all now safely in the UK and I am eternally grateful. Thank you Jodie and the Airpets team, who went above and beyond to help us.

3 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Useless

Useless. Applied for quite. Got an email advising it was being worked on but four days later absolutely nothing. Got quotes from other such companies within 24 hours.

29 juni 2026
Review zonder uitnodiging
Logo Airpets

Antwoord van Airpets

Thank you for your feedback, and we're sorry for your experience.
We've reviewed your enquiry and found that it related to travel from a port/country of origin that we don't currently serve. At the time, enquiries like this were manually reviewed by our team, but if we were unable to assist, we didn't always communicate that clearly. We understand how frustrating it must have been to receive an acknowledgement email and then hear nothing further.
As a result of feedback like yours, we've changed our process. Following a review by our team, if we can't provide a quotation because we don't cover the requested route, we now let customers know and direct them to information that can help them find alternative service providers.
We appreciate you taking the time to leave your feedback, as it has helped us improve our service. Please accept our sincere apologies for the poor communication in your case, and we wish you all the best with your travel arrangements.

Beoordeeld met 5 van de 5 sterren

Cannot recommend enough

When I found out I was moving to W Africa, I had no idea how I was going to get my large northern breed mix dog to join me. I looked at the requirements, searched around but couldn’t find an answer. Luckily someone I did reach out to put me in contact with Ailise and Airpets because they were amazing from the beginning. I had previously reached out to other companies to just be ghosted. They were attentive, very responsive, polite, and overall amazing. I had to go ahead of my pooch and they had to pick him up from his boarding facility. I received pictures when he arrived at their facility the day prior to him flying out and was assured he was doing well, he looked very content. I cannot recommend this company enough. They kept me updated and I received tracking information so I could see myself where my dog was for a peace of mind

22 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend

Great experience with AirPets. Sophie was incredibly helpful throughout the process of relocating my dog internationally. The communication was excellent, she was always available to answer questions, and she kept myselt and my family informed every step of the way. Sophie provided clear guidance and reassurance throughout, making the process much easier and less stressful. Highly recommend!

18 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our recent experience with Airpets…

Our recent experience with Airpets could not have been better. Lauren was so helpful in the lead up to our dog and cat flying from Heathrow to Dallas and made the whole thing so smooth and stress free. Both animals were really well looked after and seemed very relaxed. Highly recommend using these guys. Everyone we came across at the drop off was really friendly and welcoming. Thanks again all!

6 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I worked with Airpets and Jodie Taylor…

I worked with Airpets and Jodie Taylor during my PCS, and they were nothing short of amazing. They were an essential part of making the entire process go smoothly and helped take so much of the stress out of relocating my cat from the US.

Jodie was incredibly patient, responsive, and knowledgeable. She answered what felt like a million emails, guided me through every step, and always took the time to clear up any confusion I had. What seemed like a complicated international pet move ended up feeling straightforward thanks to her support and expertise.

I can't thank Airpets and Jodie enough for making the process so easy. If you're looking for a company that genuinely cares and provides exceptional service, I highly recommend them.

5 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Airpets highly recommended

I cannot recommend Airpets highly enough!!! Sophie and her team arranged eveything and made the logistical nightmare of taking my cat from the UK to Adelaide in Australia so easy. All the paperwork and red tape was done by Airpets (there was a lot)Transport from Yorkshire to Heathrow - flights from London via Doha to Melbourne for quarantine and then the flight from Melbourne to Adelaide. Updates were provided throughout the whole journey and when I collected my boy from his final flight he was so happy and it was obvious that he had been well looked after. Cannot thank Airpets enough.

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, they would answer every question I asked no matter how silly the question. Kept us up to date all through the building up to the day of the move and even sent us pictures to show us how happy and relaxed our dog was prior to the flight will use them again

19 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lauren and Airpets were just wonderful…

Lauren and Airpets were just wonderful to work with to get our Stormus across to South Africa. From the initial steps to guiding us through the process, and finally the actual flight, with updates and photos to keep us at ease. We highly recommend the service! Thank you Lauren and team.

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing company

Amazing company. Lauren was absolutely brilliant in helping me bring my dog to Beirut. She was always there to help with any questions and the process was so smooth. I cannot recommend them more.

28 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Airpets team were great to deal…

The Airpets team were great to deal with. They followed up with us every step of the way, were friendly and caring when handling our pet and kept us in the loop every step of the journey. They made the process easy and painless.

14 mei 2026
Review zonder uitnodiging

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