Airtable Reviews 

Really shady pricing structure.

App plutôt complète avec des fonctions d'organisations bien utiles. Je l'utilise en restauration pour élaborer mes menus, j'aime surtout la fonction d'affichage de cartes avec des photos

love it, makes my job easier

I've been using Airtable for years. I'm surprised that they have gotten so many poor reviews. I've been on the free tier for years and it is just so powerful. If you are used to spreadsheets but not feeling confident enough to learn how to use database programs, Airtable is a perfect fit for you. The interface is clean, I can't remember it ever being down and it's fast and responsive. Thank you Airtable!

Extremely frustrated and stressed! I did enjoy using the platform, but you need to be very careful about putting your credit card details in. I messaged in April to say I didn't want to renew and followed the instructions I received carefully. I have just had a large amount of money deducted from my credit card for a 'subscription renewal' and am having great difficulty getting anyone from airtable to respond. It looks like I'll have to cancel my credit card before next year and order a new one, in order to ensure they can't play the same trick again.

Non-existent customer support. I'm far from alone here, as I read other reviews. Looking for comments here to see what others have migrated to. Notion allows migration, but I don't need all those bells and whistles...

Was overcharged hundreds of dollars. I sent multiple inquiries via their useless chatbot and nobody answers.

DO NOT PUT YOUR CREDIT CARD IN AIRTABLE !

THERE ARE LITTERRALY STEALER ! NO INVOICE, NO WARNING ABOUT SUBSCRIPTION CHANGES.

THEY CHARGED TWICE IN THE SAME MONTH, AND WHEN YOU ASK WHY, THEY DONT ANSWER AND ANSWER LIKE A CORRUPT POLITICIAN.

THEY LITTERALLY CHARGED RANDOM AMOUNT AND YOU CAN'T BE REFUNDED. PLEASE GO TO BASEROW OR ROWS WHICH THEY ARE WAY MORE RESPECTFUL AND THEY HAVE A GOOD SUPPORT.
NOT SOME BLOODY WOKE WITH BLUE HAIR WHO HAS AN OYSTER IQ.

This company sent me an email regarding their updated terms, and I have never signed up for an account with them. I have never even heard of this company before...??? WTH????

We initially tested their solution for free, but quickly hit the usage limit. We upgraded to the Team plan and soon reached its limit, so we upgraded to Business. After hitting that limit too, we inquired about the Enterprise plan.

At this point, we had transferred most of our system and were informed that the cost would be $75 per user, nearly double what we expected, but that's fine, for a good solution. But the we are told that the Enterprise plan requires a minimum of 5 seats, that's a surprise, not mentioned before! We only needed one but then agreed to the 5-seat minimum. Then we received an annual contract to sign. I explained to Jesse Aflague, our sales representative, that we only needed a monthly payment option since we were still testing the software and didn't require 5 seats.

Jesse responded that the best he could request approval for was a quarterly payment. This is unacceptable sales ethics. We're done. Good luck, Airtable.

I've been using Airtable for a while now. It's not intended for a CRM or perhaps even product inventory, but I use it for the latter. There are a lot of integrations and extensive options with formulas that make it a robust application. The recent change of making images temporary dampens the benefits for my use case, but makes sense with server usage. There's even a free plan, although you can't use the extensions, it's still quite useful. Also there are many Airtable freelancers on sites like Fiverr so that is helpful to have a formula quickly made.

I've had a frustrating experience with Airtable's customer service, which is surprisingly poor for a B2B software company. The response time from their support chat is every 24 hours, even on an enterprise plan, which is quite disappointing. Moreover, when faced with issues, particularly with automations, their support team often responds with generic help articles without taking the time to investigate the specific problems we are facing. This approach is completely unhelpful and a disaster for any business relying on their system for daily operations.

Their billing system is another pain point; it's rigidly annual with no flexibility. The customer support experience has been dreadful overall—getting in touch with someone is a challenge, and it feels like they only reach out when it’s time to collect payment.

I am actively looking to switch as soon as possible. If you're considering a new solution, my advice would be to look elsewhere.

I used Airtable for multiple projects, from a tech startup to an 8-figure factory. It has the ability to kick-start any business system before making investments in infrastructure.

And to be completely honest, it's also fun to work with the interfaces.

Loved them until I signed up for a paid plan.

There is no support, only a buggy chat.

And they suddenly increased my bill 3x one month. Will be recommending my team to remove the paid subscription. It was better free

Unethical billing practices. I tried to convert a paid account to a free account, and they incorrectly routed me into agreeing to a prepaid annual plan for several hundred dollars. They make it impossible to reach customer support.

Literally the worst customer service for a B2B customer ever. We pay them a huge amount per year and they can't even handle a simple query.

They've changed their billing mechanism to find ways to sneakily charge businesses WAY more on the sly.

Will be migrating away ASAP.

Get your act together airtable, really unimpressed.

Canceled a few days ago but still get charged for something.

The tool on its own is cool, but to charge people when they already canceled and paid is just a scam.

I've been using Airtable for marketing and I absolutely love how it simplifies everything. The automations save me so much time, and the charts make it super easy to see our progress. It's really changed the way I work for the better.

I faced an issue and tried to contact support but their support chatbot is a loop. If you answer the question of the bot, even when you press "I still need help" the bot sends you back to where you started so you just end up pressing the button in a loop.

They don't action unsubscribe requests. What benefit they think they get from continuing to spam people who've consciously said "no thanks" is a wonder. If they can't get that to work or don't want to, I wouldn't trust them in any other way.