Airwaay Reviews 

Just booked my flight ticket yesterday and the whole process was smooth, good customer service, Floyd Pearson was of great help got my E-ticket today. Good value for money because of the discounted price when only using a debit card, it would have been 5 stars if the same applied to a credit card as-well.

Really reassuring about the whole process and very friendly customer service. Thank you to Nick for all your help making our booking!

I had to book a last-minute flight to the US for a funeral. I usually always book directly through the airline, but Airwaay beat the airline prices by a considerable amount, so after reading the reviews, I booked through them. I am so glad I did - everything was very smooth with my flights & the price was great!

Very helpful service, booking a business class return flight, London to Tokyo. The agent, Leo Williams, went out of his way to accommodate my requirements, prioritise my booking and to iron out a few issues that came up at the start. Excellent communication all through the process.

Good service

We should take this company to court, they said will refund my money back to my account 3 to 4 weeks. But it have been 4 weeks now I am still haven’t receive my money back. I’m going to sue this company.

Update from your reply below. YOU BLOODY SCAMMER. I bought a return ticket on the 19/02/2025. Until now 13/04 /2025 I’m still haven’t receive my money. And I have been told to waiting for another 14-21 working days for the refund to reflect in my account. 😡😡😡😡.

The overall experience in buying the ticket is honest & fair sticking to the original quoted price.

Stay clear of this company! They are scammers! I purchased two tickets on 10 of Feb for two flights to Australia. We have no tickets, they asked for more money, promised a refund that never happened!
This was the last communication we had 10 days ago.
“I want to assure you that I am processing the refund, which should take approximately 7 working days to reflect in your account. If we receive any chargeback request from your bank regarding the refund, we will address it on the same day.” (#TC-30890_Complaint).
Trying to get my money back from credit card company and will do my best to complain in every single way and warn other people. This company should not be allowed to operate.

Further to my previous review of this company, I would still advise to stay clear. I’ve since had a response from Sarah promising me a refund within seven working days. Shock horror, I’ve had no contact from them since, despite me sending them several emails.

I have issued an LBA and if no response is received, we will be taking this issue further.

Do not book anything with this company!

I only wish I had read previous reviews before booking with them myself.

Update 12/4/25
Airways now bugging me to stop leaving reviews from multiple accounts. One account is mine, the other is my wife, who actually paid for the reservation on her credit card.

After multiple emails/forms completed, we do
now have our money refunded, thanks to Barclays.

No help from Airways, after multiple email promises of a refund direct from them.

Shocking company, avoid at all costs!

We have reported them to trading standards.

BE CAREFUL! I booked a flight through this company with qatar. The flights were Manchester to Bali via Doha. The flights came to £1600.00 return so I paid. I then received a phone call from 'Edward' 2 minutes after payment telling me that the flight cost had gone up and I needed to pay £350 more.
I refused and said that I would book direct with qatar (i thought I had done this anyway, but obviously not!) but I was told that the £1600.00 that i had paid was not refundable.
I argued for hours as the flight was still showing on qatar website at the same price I originally paid but kept getting told that the website had not updated.
I caved in the end and paid the extra £350 however a month later qatar were still advertising the flight at the same price i originally paid!
Book direct with the airline if you can, especially respected airlines like qatar. Airwaays is definitely a scam

My flight to Japan was cancelled but Floyd managed to offer me an alternative. He was very polite and professional.

Last min panic getting flight for the next day after complications with original flight and not wanting to go back to the same company, so I phoned Airwaay, the agent was kind, patient, personable and gave me all the options available and even informed me about other online options not actually being available, which I checked, and he was right. He met all my needs and more and I booked the flight he recommended, within a 50 min transfer in Heathrow (these online deals are sometimes just not possible). I can't recommend the company enough. Thanks!

I would never never book with this company. They took the money then 4days before we were due to leave phoned and said flights over booked. To get new one it was £566 more no stop in Hong Kong and so far no refund for the hotel in Hong Kong. Please do not use them they rip you off.

If i could give these zero stars i would, brought 2 tickets from this company but they never turned up, everytime i called kept making excuses, Day after i brought them they called and asked for more money but i said NO, Kept asking where are my tickets, they kept saying outward confirmed and issued but waiting for return to be issued.
5 days before i was travelling they told me return journey was no longer available, but could offer me longer flights wit stopover for same price, even thou they were still advertising exacts flight on there site, that fell on deaf ears.
Got the feeling from the start that they take your money then keep looking for a better deal for themselves so can make more money, then when they cant they fob you off.
Had ta get credit card company involved as didn't trust them to give money back in time frame that they said, especially when seeing other reviews with same problem.
I'll say again, KEEP CLEAR

The service was excellent, the customer service representative Shaun was polite and helpful. I was given several options to choose from and got affordable flight tickets for the dates that I wanted.

Dave was very helpfull finding ma a great flight

Typical bait and switch company , offer a price for a flight then 5 minutes later ring to say it's £120 more ,and I won't get it any cheaper which is a lie , I paid £30 more . They take payment immediately knowing they can't get the flight for that price ,then when I
said cancel it they say it takes 4 weeks for a refund ,I got my cc company to recover the money

airwaay, took my American Express payment for flights on 20th February 2025 to New Zealand and then the following day said the flights were not available at the price I had paid and required more money.
They promised a refund but this never happened.
I was contacted by Airwaay (see below) following my review on Trustpilot (thank you) and promised a refund 12th March. They (Airwaay) keep promising but nothing happens. Even their representative in customer service (Sarah) doesn't make any difference after numerous promises.
I am losing hope of ever seeing my money again.
Your choice if you use Airwaay!!

Flight cancelled and Dave Smith was really great in re-arranging new flights. Such a concern and Dave provided excellent service in addressing the situation, thank you.

This company is a complete scam!

I am not going to waste much more time on this company, but needless to say the basis of my interaction with them was as follows:

Paid £1486.00 to them for what I thought was a flight booking. Immediately I had a paid I received an email saying 'they would be in contact if there was any issue with my booking'!

Sure enough - I receive an email within 2 hours saying could I contact them (as they had tried to contact me by phone, however - I had not received any missed calls or voicemail!!!)

I eventually got hold of 'Dave' who said they flights couldn't be confirmed as the price had changed and if I paid an extra £240.00 he could get it sorted!!!

After listening to basically what was 60 minutes of complete rubbish, I decided that I would cancel - PLEASE NOTE - no E-TIckets were issued, nothing was booked and I had cancelled within 24hrs!!!

I was then passed onto the 'refunds' department who they continued to try to pursuade me to change my booking and pay extra, to which I refused. They eventually said they would be give me a refund and it would take 21 WORKING days as they needed to recover the funds from a third party (I think they were referring to the Airline!) however no bookings were ever made and I argued the refund should be done immediately as I had cancelled and nothing had been booked!

Then the fun begins!!!! After 16 emails and 34 days, and numerous conversations they kept apologising and saying they were sorry and they would refund the money. I am still awaiting the funds to be returned back to my bank, and my bank has now been informed.

What ever response they reply to this review - don't trust them, as like with every other email and conversation I have had with them, has all be a pack of lies and deceit!!

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Update - just seen their reply!!!!! This company really needs to be shut down!!!!
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10th March 2025
Lastest update - I received an email on Friday 8th March stating I would definetly receive the refund within 48hrs!! Guess what, money did not appear in my account.

They then had the audacity to call me today stating that they were issuing the refund and it would be in my account in 48hrs!! I told them that I was told 60hrs ago!!!! I really don't know why they bothered calling as they have no intentions of refunding the money, so will let the credit card company sort it out.

These people really need to be shut down from operating as they just lie about everything. I will keep you updated on the next saga!!