Travelcrew Reviews 1.967

The booking process was very stressful and unprofessional. The lack of contact for over 4 months led us to believe we had been scammed.
However following an attempt at a charge back through our bank we had a call from one of the agents and eventually received all the documentation to enable the trip to go ahead.
The company arranged the flights, train connections and hotels which were all perfectly satisfactory. We did have a ATOL certificate too which was one of our main concerns initially.
Be vigilant if booking with this company

Owe me £600? KEEP SAYING THEY WILL PAY ME. IVE BEEN WAITING 5 MONTHS. DONT OOK WITH THIS COMPANY

Didn’t go on my trip
Rubbish company
Don’t book

Paid for a trip to Rome with multi centre stays and extra tickets for the train
The flights were changed 2x which ment the train to the airport and the hotel overnight before flew was useless and couldn’t be exchanged
There was no holiday actually booked by travel crew and they didn’t notify me or get in touch
Still waiting for the money back from the train tickets £300
Don’t book with them
Con holiday company

watch out for this company, took full payment for transfers and hotel in Singapore and just before we arrived informed me that due to their suppliers, they had to cancel, now I am trying to get a refund, but their phone lines are not working. WHAT A CON!

Spoke to Steven, very helpful in getting my holiday sorted!

If we could leave zero stars we would. VILE EVIL SCAMMERS WHO HAVE NO MORALS. Please don't have anything to do with this company, they will have their karma, how they can live with themselves is beyone me. You have been warned !!!!!!

Scam company. DO NOT BOOK any holidays with these guys, also Wowcher uses this company for holidays so also avoid.

We booked a trip to Poland to also visit auschwitz, when we were set to take off, I got an email saying out excursion tour had been cancelled due to being 'overbooked' (apparently), so I reached out to travel crew to find out if we can rebook, they hilariously offered me a replacement up to a value of £50 when I know what we paid covers way more than a £50 replacement.

Since the holiday, I spoke to Citizens Advice to begin taking legal action against travel crew as we still have not been refunded or seen sight of the money. After multiple letters, emails etc, I was offered my £50 back a year later, however since confirming my details to get the money back, there has not been any payments made to me.

We booked this trip through Wowcher and it's been a right hassle so if you are also using Wowcher, DO NOT book any holidays with them or travel crew, be prepared to lose your money if you do.

Liars and con men. Booked and paid for holiday, came to 2 weeks before phoned them and they said theyd never heard of me but I could rebook and pay for a replacement holiday. DO NOT USE.

Booked 3 centre Rome Florence and Venice with train tickets in October 25. Reviews were OK when I checked on TripAdvisor. Michael was pretty helpful but we did have to chase for the invoice (many typos and incorrect info on invoice which raised alarm bells). Tried to contact the company to get ATOL certificate no reply to emails and phone numbers either constantly engaged or temporarily unavailable.
Michael's WhatsApp number no longer in use.
Did a bit of digging and had confirmation of return flights and the first hotel but not the other 2 hotels.
Decided therefore to claim charge back on credit card as too risky to travel : travelcrew could cancel at the last minute.
Checked out Trav Expert on companies house, all seems kosher but I think they are employing wfh agents with no training.
Anyone actually completed a holiday with this company or any subsidiaries?

I booked a holiday to Budapest. They cancelled it 7 days before I was due to fly. Avoid like the plague.

I would like to say a massive thank you to Cooper and Floyd, they have been polite and professional thoughout my experience with dealing with Travel Crew. I would not hesitate to book with them again. I was promised a call back and an email both were recieved as promised, sadly these days people promise call backs that never materialise. So thank you Cooper and Floyd.

I booked a multi-city trip to Venice and Milan as a Christmas present. I was told I would receive my itinerary within 24 hours of redeeming the vouchers.

The vouchers were already automatically redeemed when I logged in, which was the first red flag. After waiting 48 hours with nothing, I contacted Travel Crew and was repeatedly told my documents would arrive “within 24 hours”. This cycle continued for weeks, with excuses including system issues and unavailable advisors, but no documents were ever sent.

I spent a significant amount of time chasing Travel Crew and also struggled to contact Wowcher. Eventually, Wowcher raised a formal complaint on my behalf. When Travel Crew failed to respond within three days, a refund was finally issued.

The entire process took around a month and caused unnecessary stress and disappointment. Based on my experience, I would strongly advise others to be very cautious before booking with this company.

DO NOT USE. SCAM. SCAM. SCAM
2 weeks after my booking being cancelled I'm still waiting for my money to be refunded.
Criminals robbing people openly

TRAVELCREW are by far the worst travel company that I have ever used! If I could give zero or minus stars then I would!
We booked a 3 city break in Italy for £778 which was supposed to include hotel accommodation, with breakfast, for 2 nights in Rome, Florence and Venice with train transfers between Rome and Florence and Florence and Venice with flights from Edinburgh to Rome and Venice to Edinburgh!
The TRAVELCREW staff I dealt with were Michael Smith and Cooper Harris!
This was a complete nightmare from start to finish! We had to consistently chase TRAVELCREW up for our travel documentation! Finally we got our outbound flight details on Friday evening , for an early morning Sunday flight! Despite Michael Smith promising us that all hotels and trains had been booked this appeared to be untrue! During discussions with Cooper Harris, on the Saturday evening before we flew to Rome on the Sunday morning, he advised that TRAVELCREW were having trouble with their vendors and that they did not have the accommodation voucher for our Rome Hotel! He asked if we could pay for our accommodation and keep the receipt for full reimbursement! Cooper Harris promised that the problem would be fixed by close of play on the Monday and that all outstanding travel and accommodation documents would be with us! During a further discussion with Cooper Harris on Monday he advised that the issue with TRAVELCREW’s third part vendors had not been resolved and again he asked that we pay for our transport costs , keep receipts and send them to him for full reimbursement! Basically, we were left to get on with it as TRAVELCREW did not respond to my messages or answer my calls!
Due to a lack of confidence in TRAVELCREW and due to not hearing from them regarding our flights home, despite numerous requests made by us for information, we decided to book our flights from Venice to Edinburgh our selves!
We returned home and sent Cooper Harris our receipts for reimbursement as agreed! Cooper Harris advised me that he couldn’t reimburse me as TRAVELCREW’s bank were having difficulty in transferring the funds to my account due to technical difficulties! Cooper Harris initially stated that TRAVELCREW could not reimburse me until they received money back from their third party vendors even although I pointed out that our contract was with TRAVELCREW and not their vendors! He suggested that I raise a Credit Card Dispute with my bank and requested that I did not mention the technical issues that TRAVELCREW’s bank were having!
I have written a formal note of complaint to TRAVELCREW requesting a written response which has not been forthcoming!
To summarise, I’m unsure if TRAVELCREW and their staff are incompetent, dishonest, running a SCAM or having severe financial difficulties!!!! Or maybe all of the above!
As of yet we have not received any reimbursement and I have raised a Credit Card Dispute with my bank which is a lengthy process!

Please don’t touch TRAVELCREW with a barge pole- absolute joke of a company who are happy to take your money promise everything and deliver nothing with non existent customer support!

Was contacted by David from Travelcrew today, after I sent an email demanding reimbursement of £238 taken by them for additional fees regarding a flight.
Like others we purchased a trip through Wowcher, Wowcher have refunded us completely, without too much trouble.
However, despite my efforts, Travelcrew have ignored requests for call back, until today, I used ChatGPT to assist with a firmly worded email, citing Trading Standards and Chargeback claim.
David called today and basically told me to use the banks Chargeback to retrieve my money.
Hopefully I will be reimbursed.
Time will tell.

Awful company. Booked a holiday via Wowcher and a week before we were due to fly, we received an email stating that Travel Crew could no longer offer the holiday. We have been further advised via Wowcher that Travel Crew are no longer servicing customers. We are owed £238 by this company. Do not book with them!

Dreadful service, avoid at all costs. They mislead you into thinking you're getting a cheap deal on a holiday but offer you dreadful flight options, and a restriction on the hotels that were advertised in the description. Once they have your money they won't give it back and they stick you with "we can offer you a direct flight and a better hotel if you pay an extra X amount per person" (in my case it was £200 extra per person. It's criminal. Wowcher should be ashamed of themselves for allowing this company to operate under their Umbrella. Seriously avoid. I hope people see this before falling into their trap.

SCAMMERS - FAKE BOOKINGS - THE FAMOUS STEVEN UPSOLD THE TRIP DUE TO FAKE BAD FLIGHT TIMES AND THEN WE RECEIVED NO CONFIRMATION THAT APPARENTLY ALL COMES THROUGH CLOSER TO THE TIME - THEN WE GOT AN EMAIL FROM WOWCHER SAYING CONFIRMING THIS WAS A SCAM AND THAT NOTHING HAS BEEN BOOKED BY TRAVEL CREW

If I could give this ‘company’ zero stars I would.
My husband bought a voucher from Wowcher for £465 for a 4 night stay on the Botel in Amsterdam. This was a very generous birthday gift for me.
On redeeming the voucher he was put in touch with ‘Steven’ at Travelcrew who explained that the flights were very late out on departure day and very early inbound on the return date effectively losing at least one day of the trip. The departure airport offered was some distance from our home. Steven proceeded to suggest alternative flights and airport which were more attractive as an ‘upsell’ and my husband duly paid an additional £198.
He received a carefully worded ‘pre-confirmation’ email with our itinerary and replied to Travelcrew to agree all details were correct. Travel documents were promised for 14 days before departure.
Needless to say these never arrived and, on chasing, Steven advised we would receive documents 7 days before departure.
Our flight departed at 06.00 this morning, we are not on it as Steven and Travelcrew never sent any details of our trip and, they are in breach of contract. My husband is out of pocket by almost £700.
Shame on you Travelcrew and shame on Wowcher who continue to peddle these non existent holidays.
We will not stop chasing until a full refund is received.
I am disgusted by the ‘service’ provided by this shambles of a company.
Ignore any good reviews, the staff coerce you to review your initial conversation with them which bears no resemblance to the service they fail to deliver.

Travel Crew were a partner company to Wowcher. After purchasing a trip to Rome they gave us a call and made us buy another voucher as ours was only for one person. They then persuaded us to go for a more direct flight, all of which ended up costing over £300. They promised tickets and hotel confirmation 2 weeks before our holiday but as our holiday approached, we did not receive either. We then contacted them and Wowcher only to find out it was all a scam! We are now working very hard to get all of our money back- DO NOT BUY ANYTHING OFF THESE PEOPLE!