Travelcrew Reviews 

Travel Crew were a partner company to Wowcher. After purchasing a trip to Rome they gave us a call and made us buy another voucher as ours was only for one person. They then persuaded us to go for a more direct flight, all of which ended up costing over £300. They promised tickets and hotel confirmation 2 weeks before our holiday but as our holiday approached, we did not receive either. We then contacted them and Wowcher only to find out it was all a scam! We are now working very hard to get all of our money back- DO NOT BUY ANYTHING OFF THESE PEOPLE!

We booked a trip to Paris via wowcher which was dealt with very quickly and easily via Steven, we waited on our documents arriving 14 days after confirming which should have been just before Christmas… never arrived. Gave them benefit on doubt that it’s Christmas may be busy, called in January to be told that it’s 14 days prior to travel, left it until the day after this called again to be told no it’s 7 days before. Currently due to fly next week, waiting a call back from a senior which I am doubtful will happen before we take this further to police and fraud team. We’ve also emailed and received no response. We have Contacted the hotel who have a reservation for us, but the flight company have no details of us being booked on the agreeed flight.

DO NOT BOOK WITH THIS COMPANY

These are complete scammers, after multiple calls and the constant, we will contact you 24hours later with information, this is information from Cooper, Stephen and Chris, but isn't there real names, to calling them the day before them saying the flights n all that was not booked, we done a 3day break to bosnia for my partners boy who wanted to spend time in the snow because the UK simply dont get it, (my partners boy is very uoset and distraught) then they wanted extra for flights, they also changed the hotel that was advertised, this has been constant over the past 2-3weeks and then on the 6th, they had said about the flights and holiday not even being booked, they are simply low life scum of the earth, also just for everyones information they state they are ATOL PROTECTED, when infactwe had been in touch with ATOL and they do not have travel crew on there records, AVOID AT ALL COSTS!!!!
SCAMMERS!!! SCAMMERS!!! SCAMMERS!!!

I am extremely disappointed with my experience of this company and would strongly advise others to proceed with caution.

After multiple emails and text messages, this company is still withholding £160 of my money. To date, I have received only £28 in refunds, despite the fact that no holiday experience was provided. More concerning is that they are now completely ignoring all attempts at communication.

This booking was made as a holiday experience for my parents. What should have been an enjoyable and memorable occasion was instead ruined due to the company’s failure to deliver the service paid for and their refusal to resolve the matter professionally.

The lack of accountability, transparency, and basic customer care is unacceptable. Retaining customer funds without providing the agreed service, and then failing to respond when challenged, is not how any reputable business should operate.

I am now seeking advice from the Financial Ombudsman Service, as I believe this treatment falls well below acceptable standards and may constitute a breach of consumer rights.

I regret ever engaging with this company and would not recommend them to anyone.

0 stars!! Avoid at all costs

– Breach of Contract / Breach of the Package Travel and Linked Travel Arrangements Regulations 2018

I entered into a contract for a package holiday supplied by Travel Crew, booked via Wowcher and paid for using Clearpay. The holiday was not delivered, and no part of the contracted travel services was provided.

This constitutes non-delivery of services and a breach of contract, as well as a breach of the Package Travel and Linked Travel Arrangements Regulations 2018, specifically:
• Regulation 13, which places responsibility for the performance of the package travel contract on the organiser; and
• Regulation 14, which requires the organiser to provide appropriate remedies where travel services are not performed; and
• Regulation 15, which requires a full refund without undue delay where the package cannot be delivered.

Despite repeated attempts to resolve this matter directly with Travel Crew, no adequate remedy has been provided. Travel Crew has repeatedly sought to deflect responsibility to third parties, despite being the organiser and therefore legally responsible for fulfilment of the package holiday under the Regulations.

Communication has been inadequate, lacking transparency and failing to meet the standards expected of a travel organiser operating under UK consumer protection law. The continued failure to provide the contracted services or issue a prompt refund has resulted in financial loss and avoidable distress.

All correspondence and transaction records have been retained, and this matter has been escalated for review by the Civil Aviation Authority and Trading Standards. Based on this experience, I cannot recommend Travel Crew and advise consumers to exercise extreme caution.

So back in October 2025 ‘Stephen’ calls up after I have submitted to redeem my wowcher voucher. He tells me the booking I have paid for is late flights day 1 of a 3 night trip and early flights home on the last day. Taking off and landing from 2 different airports. He then tells me if I pay them another £180 I can have flights that leave early morning day 1 and evening coming back. Which I do. As he is ‘processing’ this he tells me in order for my tickets to be released the system is set up so I have to leave a review before it will continue. Strange but ok. What’s even stranger is that it’s set up to automatically give 5 stars. I question this and get given an excuse of he does not control the system. By this point my card has already been charged. As I am on the phone I ask when I will receive everything as nothing has come through. He states it takes 24 hours. So we come to today. My atol certificate shows I am supposed to fly in 1 hour and 55 minutes. I still have no tickets/boarding passes. I have been on the phone or emailing every day since October 2025. I get told 24 hours, by end of day, or 14 days prior. On the phone it does not matter what time of day I call the department that deals with my booking is always finished for the day. From the atol certificate I can work out our booking is supposed to be with wizz air. I have tried to contact them which they can do nothing without a PIN code from the travel agent and refer me back to these scammers. When I ask for details of flight it’s a big secret. They aren’t allowed to give that information. They are not allowed to confirm what company the flights are with. For the past week I have been completely ignored by email and the people on the phone just repeat over and over again 24 hours. So I am currently sat here out of pocket by a wowcher voucher worth £219 plus £180 with no tickets or official information on my flights that I am supposed to be on in the next 2 hours.
Update
We have been informed by the hotel we were booked to stay in that our reservation with them was cancelled on the 5/2/2026 yet they still claimed everything fine 24 hours.

Terrible experience dealing with this company who I’m now known for scamming a lot more people. Booked a holiday through wowcher and it’s just been a nightmare from day one, told us the flights we booked were unavailable then tried to sell us overpriced flights which we couldn’t agree to that were’nt even on the dates we’d booked for. Terrible customer service from them and from Wowcher as well who are as much to blame for advertising these fraudsters on the website.

I have bought a wowcher for travelcrew to go to florence. It's over a month now but there is no update from them.
I called them, the person over the call do not understand English, not sure how to speak to him. He kept on saying I understand mam, I called 3 times and email 8 times. Every time the response is, we will get back to you in 48 hours in email. On the call we are having technical glitch (for 21 days) same response. Do not deal with this company. It's a waste of time and money. BTW - wowcher has been activated itself in 48 hours (no technical glitch there) so I can't even get refund from them! ridiculous

This company are fraudulent and have no intention of ever purchasing flights or hotel for our Wowcher holiday.
As per many many people leaving the same review got pressured into paying additional fees for flights and hotel and then radio silence when it comes to travel documents issued. Wowcher Limited also need to be held accountable for no due diligence on their 3rd party travel agents. I will be escalating this further.

If I could put no stars I would we ordered what looked like a good deal through Wowcher and then finding out we couldn’t get the flights and dates we required, so it’s been on going now since November I’ve emailed them and called and all I get is flights that are not the dates we need and overpriced and now there system is conveniently down. I can see flights to the destination on sky scanner half the price that these fraudsters are trying to scam me with so avoid it at all costs.

DO NOT USE - SCAM.

Ordered through Wowcher and even contacted Travelcrew beforehand because i know these suppliers like to hike the prices blaming it on it being "more expensive" closer to travel.

They guaranteed my price would not hike, but when it came to finalising the booking with Steven (definitely not even his real name), I was told that it would cost an extra £180 additional to what I paid. I was annoyed but still paid to see if i can get the full value from Wowcher, worst mistake. DO NOT PAY EXTRA COST, just get your refund back from Wowcher, when they try to price hike you (wowcher gives refunds instantly). I then proceeded to pay the company themselves. First, i was told I would receive my travel documents 7 days within the booking. Then they changed it to 7 days before the booking. 5 days before the booking and my travel documents have not arrived :) They said that it had been booked with the hotel, and they're just waiting for their suppliers to send over some information. This was not true. I confirmed with the Hotel that no reservation had been made under my name. 5 days before the trip!!! I then contacted Travelcrew and they fed me lies about there being an issue with their system (all of a sudden). I have requested my refund from them and now have to wait 15-30 days before I get it, but will be requested a chargeback on my card anyway, because I don't trust them.

I recorded 90% of my conversations with them demonstrating their contradictory statements, I have reached out to Wowcher to discontinue their partnership with them. This company is clearly a scam. Quick to take money, but to deliver a service, or even refund? Near impossible. I also wouldn't trust the positive reviews here. With the amount of fake names they come up with, over the phone, i doubt most of these positive reviews are legit.

If anyone would like the recorded conversations, just let me know :)

MISINFORMED, MISLED AND SLOPPY SERVICE.

When I made the booking on 27th November 2025, I just wish to outline a few of the issues I am not happy with:

I was assured that our package was booked for 27th-30th January going to Paris, through a voucher purchase through wowcher. With specific better flights which we each paid £89 extra for. The hotel we were also told was a disney affiliated hotel with a free shuttle service available and it was with in walking distance of local attractions.

We were told we would get our travel documents 14 days prior to travel, this did not happen. In fact I had chase you multiple times before I even received anything. I kept being told they were pending up until 6 days prior to us leaving. This caused us much stress as we were beginning to think the holiday wasn't even going to happen.

On 20th Jan the last time I called I still hadn't recieve any documentation or proof of flight or hotel vouchers. Only to be told that the flights we had paid extra for had been cancelled, when I asked why it was due to the airline cancelling. Which we were told by Peter they knew about 2 days prior but didn't informed us either though I rang the day before and they said nothing then but the same rubbish.

However the exact same flights were still available on mulitple sites like Skyscanner and Easyjets website just at a higher price now.
We were offered alternative flights but they could not give us ones both going and leaving from charles de gualle airport like the originals, instead we'd be departing much later on the tuesday and returning home from Beauvais airport much later. I requested a refund on the phone only to be told this was not possible they could only give me a credit towards another holiday. This was in no way suitable for us as we'd already made plans in Paris and purchased Disneyland tickets separately.
I felt like I had no other option but to just accept these flights even if they were not suitable other wise I would have to cancel all of my plans made in Paris.

Due to this last minute change we did end up having to cancel one of the days we planned to have at Disneyland.
The hotel we were given was infact NOT a disney affiliated hotel nor did it have a free shuttle service as promised so we had to pay for the local transport to get about costing us money we hadn't intended on spending. Thus you misinforming us and I have the call recording of you specifically saying this to me. Thank god I always do this for holiday bookings.

Also Beauvais airport was a 2 hour drive away and NOT in Paris as mentioned, it cost 150€ for a taxi. We did manage to get some help from locals who advised the train and coach service would be cheaper at 25€ each, we opted for that but it took 4 HOURS to get to the airport. Again another expense that we originally would have avoided and we lost much more time than we originally anticipated.
I truely believe if the flight voucher was sent to us when it was supposed to be we could have paid for our specific seats on the plane and the cancellation wouldn't have happened (If thats even the truth). The originally flights increased in price and you opted to put us on cheaper value flights INSTEAD. I have screenshots of the individual flight cost on alternative websites. We were told the new flights were actually more expensive and you as a company were happy to "take the loss on that" for us. DISGUSTING.

This misinformation significantly affected my holiday experience and caused inconvenience, disappointment, and additional stress and/or costs. I believe I was misled at the point of sale, and this falls below the standard of service I expected from ANY company.

NO documents on time, Constant Chasing you, Last minute switch Up, Hotel and Flight misinformation, pressure to just accept the new deal... the list goes on.

They are scamming. First thing, they sent me someone else flight details, second they spelt my name wrong. I am supposed to fly next Monday, and they are telling me that I need to wait weeks to get a refund, and won't book me another flight. My kids are off school next week and all the money I spent. How can i report this and get my money back to rebook my holiday?

DO NOT USE THIS COMPANY !!! Paid in Oct2025 in full kept promising information NEVER got IT HOLIDAY WAS TODAY AM FUMING and now having to fight for refund

Holiday booked. No information on flights. No information on hotel. Eventually told us with 2 days to go before departure that Ryanair had cancelled flights and therefore holiday was cancelled. Scam company disgraceful unprofessional company. Do not use. They also advertise through Wowcher. Be ware. You have been warned. As for Stephen. Yes very helpful on phone and tells you what you want to hear. They flat out lied to me on the phone. Shocking. DO NOT BOOK !

Absolute scumbags DO NOT BOOK ANYTHING with these and be careful with wowcher etc as they use these.
Due to fly in 5 days, had no info about flight , boarding passes or anything.
Ring them up , they have all our details but keep saying you will have documents in 24 hours. Rang them 30 times now in the last 2 months and just get the same thing.
They promise you will have them in 24 hours yet in the same breath say it’s not there department. LIARS SCAMMERS PURE SCUM. They are that used to being shouted at that when you end up losing it with them out of frustration (and I guarantee you will) it does not effect them in the slightest, they just repeat the same shite over and over.

Every single one that works there should be ashamed of themselves, it’s disgusting and I don’t know how they sleep at night

Not a great start as we got to the hotel in Venice only to find that our hotel reservation had been cancelled two days prior to our arrival and we had to pay for our accommodation again! However I called Travelcrew and left a message. John called me back and agreed to refund the additional amount we paid so fingers crossed all will end well. I’ll let you know when I receive the refund!

Absolutely awful! My mum purchased me and my husband a holiday for Christmas - Manchester to Malta. Once it came through I had to ring to confirm with someone called Steven - he told me the flights had a 3hr stop over each way and to turn this into a direct flight we would have to fly from Liverpool at and extra cost of £190. I reluctantly paid the extra and was sent and email for me to confirm details - all confirmed.

I was then told I would receive the travel documents 14days prior to departure. These documents never arrived, I emailed and got no reply. On the friday (departure sunday am) I rang to be told the documents would be with me by 8pm at the latest. These never arrived. So this morning (sat) I got through to someone with very poor English (took him 15minutes for me to confirm name) to be then told they would be with me by 10am.

Whilst waiting for this i decided to ring the hotel - they had no idea who we were and confirmed they DID NOT have a booking in our name. Next onto Easyjet - they also confirmed they DID NOT have a booking in our name!

I rang travel crew back who tried the whole confirmation of names confusion again, but was told straight that i would not be going through this 15minutes malarky again and suddenly his English got a whole lot better - he put me on hold to come back 3 minutes later to tell us that our flights (that weren't actually booked!!) had been cancelled and that the best they could do was offer a voucher!! NOT A CHANCE - after a bit of a mouthful a refund was offered: now we have to wait 15-30working days for the best part of 400 quid back and no holiday to go on.

AVOID AVOID AVOID!!!

Booked a Rome break through Wowcher, redeemed and paid extra for flights and hotel through travel crew. 5 days before travel I still had not received travel documents. I was lied to repeatedly by this company on the phone as to when documents would arrive. I complained to Wowcher and asked for a refund for unacceptable service and despite travelcrew assuring I would have documents yesterday I still have yet to receive any the day before travel. Instead I have received an email saying I will be reimbursed the full amount. I doubt I will receive this and will claim through my credit card company as a fraudulent scam payment; although Wowcher are refunding their part. I will report this company to the various places so that no other human has to be lied to in this way. Please do not use or give them any of your money.

I had a very disappointing experience with this travel company. My holiday was cancelled without any notification whatsoever. I only discovered this by chance, not because the company informed me.
To make matters worse, I never received the proper travel documents for the trip. No itinerary, no clear confirmation, and no explanation. Communication was either nonexistent or completely inadequate from start to finish.
As a result of their actions, I am now out of pocket and have not received a proper refund, despite the holiday being cancelled. The lack of transparency and accountability is extremely concerning.
Cancelling a customer’s holiday without informing them, failing to provide essential documents, and then not resolving refunds is completely unacceptable. Based on this experience, this company raised serious red flags and felt more like a scam than a legitimate travel service.
I would strongly advise others to be extremely cautious before booking with this company.