DO NOT GIVE THIS COMPANY A PENNY. SCAMMERS HAVE TAKEN AWAY MY DREAM HOLIDAY. £2500 FOR FLIGHTS TO AUSTRALIA. STILL NO REFUND FROM DECEMBER. I CANNOT UNDERSTAND HOW THEY ARE STILL TRADING
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have used Airwaay from past 3 years and really trust Lia with our family trip. We love the resort recomended by them, and the flight service was also good because they upgraded us in more comfortab... Toon meer
Bedrijf heeft geantwoord
I booked a flight with airway to London to LA. After some confusion I got quite upset with airway.com who resolved my issues and got me on an appropriate flight with luggage. Edward and Nick worked to... Toon meer
Bedrijf heeft geantwoord
Sarah is FANTASTIC! She kept me informed every step of the way, and when changes to our flights had to be made, she went above and beyond to reassure me that I was in good hands. Despite the inconven... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Airwaay, we are a UK-based travel company that specializes in creating unforgettable travel experiences for our customers. Our team of experts is passionate about exploring the world and discovering new horizons, and we are dedicated to sharing that passion with our clients.
Contactgegevens
15 Pervical Gardens Romford, RM6 5RJ., London, Verenigd Koninkrijk
- 02034750607
- info@airwaay.co.uk
- airwaay.co.uk
3,3
Gemiddeld
2K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Although I did not get my first choice…
Although I did not get my first choice flights Floyd Pearson managed to get me alternative flights for the same price and has kept me informed at all times.
28 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Mr. Cowsill,
Thank you for your kind feedback. We are pleased to hear that Floyd Pearson was able to secure alternative flights for you and kept you well-informed throughout the process. Your satisfaction is our priority, and we appreciate your understanding and patience. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The Airwaay Team
After booking a flight with Airwaay on…
After booking a flight with Airwaay on the 18th May I received a phone call the day after asking for a further 78 pound.
To secure my seat saying the airline had a group booking I have contacted them repeatedly a guy called Kevin and Steve obviously not there real names.
I have asked each time for my e ticket and they assured me I would receive this which at writing this review I still have not received. They are scammers avoid them at all costs I have reported them to the authorities for fraud. These people need to be locked up
18 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Mrs. Hampson,
We sincerely apologize for the distress and inconvenience caused. Please be assured that Airwaay takes such matters very seriously. As per checkecking the records, we have already resolved the issue and provide your e-ticket promptly. We appreciate your bringing this to our attention and assure you that we are committed to maintaining the highest standards of customer service and security. If you have any further concerns, please do not hesitate to contact our customer support team.
Best Regards,
The Airwaay Team
Problems averted hopefully
The booking was a little misleading. What I thought I had booked for, wasn't. However, Donna called and tried to make the necessary amendments. She was supportive and helpful, but paniced when the amendments were not shown.
Once I expressed my concerns they were dealt with and hopefully everything is now is order. To ensure I was satisfied I was given a call a reassurance.
27 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Customer,
Thank you for sharing your feedback about your recent experience with Airwaay. We apologize for any initial confusion regarding your booking and appreciate Donna’s efforts to support you through the amendment process. We're glad to hear that your concerns were addressed and that you received reassurance through a follow-up call. Your satisfaction is our priority, and we will continue to work on improving clarity and communication to ensure smooth and worry-free booking experiences in the future.
Best Regards,
The Airwaay Team
Scammers in business Scammers in Reviews
I was scammed by this company earlier in the year it took me months to get my money back. The scamming by these people continues on to these very pages, please read the positive 5* reviews carefully the great majority of them are clearly written by AIRWAAY. Do not use this company they will rip you off.
7 december 2024
Review zonder uitnodiging
Antwoord van Airwaay
Dear Mr. Bianco,
Thank you for sharing your concerns. We take such serious allegations very seriously and want to assure you that Airwaay is committed to maintaining transparency and integrity in all our dealings. We encourage customers to contact us directly to resolve any issues they may have experienced, as we strive to provide honest and reliable service. Regarding your reservation, it was made on December 9, 2024, and you mutually requested cancellation the following day. We informed you that refunds would take up to 21 working days to process, and despite this, you filed a dispute within a week of the cancellation request. We kindly ask that you refrain from sharing false information and serious allegations publicly, as we are dedicated to resolving concerns and improving our service.
Best Regards,
The Airwaay Team
Avoid this company like the plague!
I had the misfortune of booking a flight for my wife wit this company. Never again.
It started with a phone call from one of their staff, telling me that he could get me a better flight with a shorter stopover, which I didn't want. He kept asking if I was sure. Eventually he gave up on this approach, instead telling me that "the airline has not confirmed". As I know other people who were travelling on the same flight who had booked after me and been confirmed straight away, I became suspicious.
He carried on trying to get me to change flights, ignoring my repeatedly telling him I was happy to wait for the airline. He became increasingly irate, eventually houting down the phone "where s your ticket?" At this point I thanked him for his call and hung up.
I emailed "customer service" and had a very rude Indian woman call me. She tried telling me I had agreed to the terms and conditions and I had to wait until they sent my ticket out. Her tone was that of somebody speaking to a trouble making child.
After 9 days, I decided to contact the airline to see if they had even heard of me...they hadn't. Airwaay had not even attempted to make the booking. As a result I have had to pay for the flight again.
I am reporting Airwaay to Trading Standards, Action Fraud and ATOL. They need closing down ASAP.
I just read the reply from airwaay. Complete nonsense.
I would like to point out that it's now beyond 15 days...and there's been zero communication from yourselves and I would like the refund I requested...and my bank is dealing with that.
12 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience or frustration you and your wife have faced—it’s never our intention to cause stress, especially when it comes to travel plans.
We would like to clarify that, as discussed with our senior executive at the time, you had agreed to wait for a minimum of 15 days while we awaited the response regarding the confirmation of your booking. This is a standard process in certain cases where confirmation is pending, and you had acknowledged and accepted this at the time.
Additionally, our records show that you have booked with us in the past, and we truly value your continued trust. Given your familiarity with our procedures, we were under the impression that you were aware of this occasional delay during confirmations.
Please note that no one at our end ever denied assistance. In fact, our team had clearly informed you that, should the booking not be confirmed by the airline, you would be entitled to a full refund—a solution you had also agreed to during your conversation with our representative.
That said, we are very sorry if our communication came across as unprofessional or if the situation caused you distress. We are currently reviewing this matter internally to ensure better handling in the future.
If your ticket has not been confirmed and you’ve opted to make alternate arrangements, please let us know so we can begin processing your full refund immediately, for more information kindly email us at customerservices@airwaay.co.uk.
Thank you again for your feedback. We appreciate your patience and understanding, and hope we have the opportunity to serve you better in the future.
Regards,
The Airwaay Team
Booked flights to Hong Kong
Booked flights to Hong Kong, great price great service from Donna. Would definitely book through airwaay again
14 april 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the great price and excellent service from Donna for your flight to Hong Kong. Your satisfaction is our top priority, and we look forward to assisting you with your future travel plans. We appreciate your trust in Airwaay and hope to serve you again soon.
Best regards,
The Airwaay Team
It was a swift process
It was a swift process, Floyd Pearson helped me book a ticket easily and made an effort to be available to answer any questions I had.
21 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Customer,
Thank you for sharing your positive experience with Airwaay. We're glad Floyd Pearson could assist you efficiently and make the booking process smooth and accessible. Your satisfaction is important to us, and we appreciate your trust. We look forward to serving you again in the future!
Best regards,
The Airwaay Team
The overall experience in buying the…
The overall experience in buying the ticket is honest & fair sticking to the original quoted price.
8 mei 2025
Antwoord van Airwaay
Dear Traveler,
Thank you for your kind words and for highlighting our commitment to honesty and fairness in pricing. We believe transparency is essential to providing the best service, and we’re pleased it reflected in your experience. We look forward to assisting you with future travel needs. Regards!
Best regards,
The Airwaay Team
I spoke with Sandra at Airwaay who was…
I spoke with Sandra at Airwaay who was extremely helpful. She obtained a great deal for us and was very patience when our details didn't go through straight away. Thanks again for your great service.
9 mei 2025
Antwoord van Airwaay
Dear Traveler,
Thank you for sharing your wonderful experience with Sandra at Airwaay. We're delighted to hear she was helpful and patient while securing a great deal for you. Providing excellent service and attentive support is our priority, and we appreciate your kind words. We look forward to serving you again in the future!
Best regards,
The Airwaay Team
Airwaay – A Lesson Learned and a Positive Outcom
Based on my experience with Airwaay, to be honest, when I first spoke with them,especially Floyd Pearson,he was very friendly and respectful towards me as a client. Sarah Ingram was also very good to me; she was pleasant to talk to, helpful, and professional throughout the whole process.
However, I became worried after reading some negative reviews about the company online. That’s when I started connecting the dots and began to have doubts about our transactions.
I originally booked a flight with Qatar Airline through Airwaay. After I made the full payment, I received a call informing me that the Qatar Airline flight was fully booked. They then transferred me to Shenzhen Airlines instead. At that point, I didn’t really know what else I could do, so I agreed.
When I received my e-ticket, I thought it might be fake because I couldn’t find the booking on the airline’s official website, and the ticket didn’t have a barcode. It seemed unusual to me, especially since I’ve had many experiences booking flights before, and everything was always straightforward.
Because of this, I contacted my bank as a precaution, thinking I might need to request a refund. I was very anxious and upset. Then one day, my husband suggested we check with the airline directly. When we did, I was relieved to find out that the booking was confirmed and legitimate.
We are scheduled to fly on June 29, and now I feel much more at ease.
I’ve learned a valuable lesson from this experience. I understand that the company may have had some issues in the past, but I believe they are now trying hard to improve and rebuild trust. It’s just unfortunate that negative feedback can easily cause concern for customers like me.
I would like to especially thank Floyd Pearson for being so understanding, even when I was panicking. He remained calm, patient, and respectful, and that really helped me feel more reassured.
In my opinion, Airwaay deserves a chance. I can see that they are working hard and doing their best to provide a good service.
14 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Passenger,
Thank you for sharing your detailed experience and for acknowledging the professionalism and patience of Floyd Pearson and Sarah Ingram; your feedback highlights the importance of respectful customer service. We understand that concerns about online reviews and booking authenticity can cause anxiety, and we're glad your direct verification with the airline eased your worries. Your constructive insights are valuable in helping us improve, and we appreciate your open-mindedness and trust in giving Airwaay a chance to serve you. We look forward to welcoming you on your flight on June 29 and hope to continue earning your confidence.
Best regards,
The Airwaay Team
I booked a flight with airway to London…
I booked a flight with airway to London to LA. After some confusion I got quite upset with airway.com who resolved my issues and got me on an appropriate flight with luggage. Edward and Nick worked together to help satisfy me. I was extremely irate and they assisted me to satisfaction. Thank you for your help. Very unhappy customer turned to grateful customer. Public apology to Nick and Edward, tanks for turning the situation around.
14 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Customer,
We sincerely apologize for the initial confusion and any frustration caused, and we truly appreciate your patience and understanding. We're delighted that Edward and Nick were able to work together to resolve your issues and turn your experience around, transforming you from an unhappy to a grateful customer. Your feedback highlights the importance of dedicated support, and we thank you for acknowledging their efforts. We value your business and hope to continue providing you with better service in the future.
Best regards,
The Airwaay Team
Last min panic getting flight for the…
Last min panic getting flight for the next day after complications with original flight and not wanting to go back to the same company, so I phoned Airwaay, the agent was kind, patient, personable and gave me all the options available and even informed me about other online options not actually being available, which I checked, and he was right. He met all my needs and more and I booked the flight he recommended, within a 50 min transfer in Heathrow (these online deals are sometimes just not possible). I can't recommend the company enough. Thanks!
30 april 2025
Antwoord van Airwaay
Dear Passenger,
Thank you for sharing your positive experience with Airwaay, and we're thrilled to hear that our agent's kindness, patience, and expertise helped you find the right flight on short notice. We understand how stressful last-minute travel can be, and we're glad he provided honest information and tailored options to meet your needs. Your high recommendation means a lot to us, and we appreciate your trust. We look forward to assisting you again in the future.
Best regards,
The Airwaay Team
Second time coming
Second time coming, Jacob a is helpful and reliable travel agent. He's quite patient and helps you get the best value and address your needs. Satisfied with the services provided
28 april 2025
Antwoord van Airwaay
Dear Customer,
Thank you for choosing Airwaay for the second time and for sharing your positive feedback about Jacob. We're delighted to hear that he was helpful, reliable, patient, and attentive to your needs, ensuring you received the best value. Your satisfaction is our priority, and we appreciate your trust and support. We look forward to assisting you again in the future.
Best regards,
The Airwaay Team
Please avoid using this company
Please avoid using this company. It all started very well a phone call straight after the booking by a man to say I am your personal helper. Then a phone call to say do you want to pay £280 to up grade to pay for seats and meals. After I paid they had no record of the payment. Then all the shxt started over the change of flight had to pay another £240 to change the flight because the one I booked was full. I have ended up with a different airline and £700 out of pocket
10 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Greetings,
I sincerely apologize for the distress and inconvenience caused by your recent experience with our agency. It is never our intention to cause frustration or financial loss, and I deeply regret the issues you've encountered with payments, flight changes, and the overall service. Your feedback is invaluable, and we will investigate these matters thoroughly to improve our processes. Please contact our customer service team at customerservices@airwaay.co.uk directly so we can assist you further and address your concerns appropriately. Thank you for bringing this to our attention.
Best Regards,
The Airwaay Team
No hassles, excellent service. Good prices
Had a Excellent service from Airwaay. Shaun who helped me with my booking at Airwaay sorted my travels arrangements and it all went smoothly. Thank you to Shaun and Airwaay. I'll diffently be using them again for travel again. Highly recommend. Good prices too.
20 april 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Passenger,
Thank you for your wonderful feedback about Airwaay and Shaun's exceptional service. We're thrilled to hear that your booking process was smooth and that you had an excellent experience. Your recommendation and appreciation for our competitive prices mean a lot to us, and we're delighted to know you'll be choosing us again for your travel needs. We look forward to serving you in the future and ensuring your journeys remain seamless and enjoyable.
Best Regards,
The Airwaay Team
Don’t use their service
After I’ve been using their services, I even don’t want to mark 1 star. It’s totally exhausting. Don’t use their services they are scammer.
They called to say my flight connection was no longer available at the price I had paid. He suggested he could offer a different day and that it would cost me an additional cost. I demanded they cancel, they agreed but said 21 working days. After 21 days I contacted them but someone helped told me it had to be 14 working days. After 14 days they claimed it was delayed for another 10 days and more and more another 10 days. They have no intention of providing and liars about processing the refund.
After numerous calls and two separate emails promising refund within 14 days. finally after waiting two and a half months not yet received the refund .
27 februari 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
We apologize for the frustration and inconvenience caused by us. We understand that this is not the level of service we aim to provide, and we are truly sorry for the distress and financial loss you've incurred. We are investigating this matter thoroughly and will take necessary actions to address the issues. We will also look into the process and ensure that it is expedited the resolution as soon as possible. We appreciate your feedback and will use it to improve our services. Please be assured that we are committed to resolving this matter to your satisfaction.
Regards,
The Airwaay Team
Brian's exceptional service l have…
Brian's exceptional service l have started my customer journey on a good experience. He is a true value in terms of making the best choices when flying. Service Quality very good.
29 april 2025
Antwoord van Airwaay
Dear Passenger,
Thank you for sharing your positive experience with Brian at Airwaay. We're delighted to hear that his exceptional service has contributed to a great start to your customer journey and that his expertise helped you make the best choices for your flight. Providing high-quality service is our priority, and your feedback motivates us to maintain and improve our standards. We appreciate your kind words and look forward to serving you again in the future.
Best Regards,
The Airwaay Team
Worst experience booking a flight
Worst experience I ever had booking a flight. I booked and a flight online and payment went through. While waiting for E-ticket confirmation, I received a.phone call from a fraudster called Edward Jones who requested that I pay another £178. Having mistakenly use my debit card instead of credit card, my options were limited. To get a refund the scammer Edward Jones was charging me £130. I therefore decided to pay £178 to get my E-ticket. I would strongly urge everyone to stay away, avoid Airwaay at any cost. The stress dealing the these fraudsters isn't worthwhile. I finally traveled and the upgrade was told by Edward Jones was a complete lie. I was given a standard seat just as any other passenger. A reply to the review is just a normal exercise for the scammers. I contacted Airwaay customers service on numerous occasions via phones and emails. I was always directed to the so called Edward Jones and I can assure you, it isn't his real name. No one else could deal with my enquiry because Edward Jones was appointed as my "personal travel executive". Seriously??? They really have no sympathy at all to any customer. I'll take this up with the airline concerned so that they are aware of bogus travel agents such as airwaay damaging their reputation. I have learned and never would I use them again.
21 februari 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
We sincerely apologize for the distress and frustration caused by this terrible experience. We are deeply concerned to hear about the conversation with one of our executive, and we want to assure you that such incidents will not happen again. Your safety and trust are our top priorities, and we strongly advise always contacting our official customer support directly for any inquiries or concerns. Thank you for sharing your experience, as it helps us remain vigilant and improve security measures. If you need further assistance, please reach out to us through our verified channels.
Regards,
The Airwaay Team
Kudos to Mark Benson
Kudos to Mark Benson . He always goes out of his way and goes the extra mile to help his clients to ensure they have a wonderful travel experience. I recently had an emergency heart operation and had to change my return date to CT. Mark did it all for me and got me wheelchair assistance. I am forever grateful to Mark and always use him to do my bookings . Mark you are my knight in shining armour … thank you 🙏
17 april 2025
Antwoord van Airwaay
Dear Customer,
Thank you for sharing your heartfelt appreciation for Mark Benson. It’s wonderful to hear how he went above and beyond to assist you during a difficult time, ensuring your travel needs were met with care and dedication. Such exceptional service truly exemplifies the commitment to customer satisfaction, and your gratitude highlights the positive impact of his efforts. We’re glad Mark could be your knight in shining armor, and we appreciate your continued trust in Airwaay for your travel arrangements.
Best Regards,
The Airwaay Team
Inioluwa Noiki
I booked a flight to Nigeria and I initially was unhappy because I had to pay an extra £71 after the initial flight that was advertised to me was unavailable and after booking the new one I didn’t get my e ticket but since then I have gotten a it
26 april 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your experience with Airwaay. We apologize for the initial inconvenience caused by the change in your flight and the delay in receiving your e-ticket. We're glad to hear that you have since received it and appreciate your patience and understanding. Your feedback helps us improve our services, and we’re committed to ensuring a smoother experience in the future.
Best regards,
The Airwaay Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.