Albaray Reviews 

I bought a dress in two sizes. One fitted perfectly but was missing a button. Tried calling Customer Service but they don't answer. Then tried their WhatsApp CS and they took so long to respond that I decided to return both dresses for a refund and ask for a non faulty replacement. Their CS originally said that I would have to place a new order - so waste more money on postage when they're the ones who sent me a faulty product. I started a new WhatsApp session - I asked if they could wave postage as the fault was theirs. Eventually they did send me free postage plus a discount code so have amended my review to 4* as it should be automatic that faulty goods are immediately replaced on request. I love their dresses and have quite a few, although their sizing is terrible. I'm a UK14 and often have to buy size UK16 or even 18 for their dresses to fit.

Non-existent customer service. No reply to emails. They comment on reviews saying will prioritise addressing the issue and you hear nothing more. Still waiting for a refund. Am now looking into legal action to obtain.

Ordered 2 items from Albaray. Kept the dress, sent back the skirt to exchange for a smaller size and never heard back! That was returned 03/07 (order 137511). Replacement has not been sent, nor a refund. Customer service is non existent, merchant does not reply to emails, chat on the website doesn't work. Phone number rings out. Tried several times.
Truly appalling service, probably the worst I've experienced in a long time, for that reason alone I won't buy from Albaray ever again. Real shame as clothes are actually nice but charging £££ and talking about integrity whilst treating your customers this way is wrong.

Really poor customer service. My dress was delivered to a shop for collection rather than my address. When I contacted customer service, I could get no response at all. I have tried via email, phone and live chat. It is impossible to get through to anyone. Still waiting to get a refund........

I’m extremely disappointed in their customer service and refunds. I was notified to say that my return had been processed, however when I checked they had only refunded 3 of the 4 items. I have sent my tracking receipt plus proof of return and still haven’t been refunded full amount. Keep getting told we need to check with the warehouse. I like the blouse I kept. I also ordered dresses just after which I love. However in the future I think I will order through John Lewis etc. This return issue has put me off.

Take bloomin’ ages to refund returns and that was after many calls with their Customer Services. It’s been 14 days and I’m still waiting.
And they charger for postage and return- buy their stuff elsewhere like John Lewis

I called the team because I wanted to correct something and the team was so nice and helpful. They helped get my order out quick as I needed it for an event. Great customer service and great quality product. Thanks Danika and team!

Service is very poor. I ordered 2 x items for delivery over a week ago, they were dispatched on Tuesday, the delivery driver lied and said I wasn't home and I was, the same thing happened the next day and they lied and said delivery was attempted around 7am this morning, which again it wasn't. I have camera's and told customer services I can prove that on all 3 x occasions no delivery attempt was made and I was home. I asked for a Manager to call me back today and NOTHING!!! I was also told they would request a refund so I could get alternative items elsewhere as one item was a gift and another I needed for tomorrow AGAIN NOTHING. First and last order, please AVOID it's not worth the hassle. Mint Velvet, Hush and Whistles have much better customer services and delivery, I'll go back to shopping with them!

Great garment, great price, swift delivery and immaculately packed

I recently bought a Mac from Albert. Really super quality. It was my first purchase and I forgot to apply the 15%discount. So I emailed them and they refunded my 15%. Such integrity is not always seen today so I will definitely be buying more and telling my friends. We support female business

Items returned - tracking confirmed received 9th Jan - still no refund !! I had to
Email and wait for reply just for them to confirm they had received (2 days ago 20th Jan) . Shocking return policy. Will not use again

Update 24th Jan

I have had to email / chase again !!

I’m really disappointed with the quality of the Cardigan I bought (Albaray New Fair Isle Cardigan, Blue/Brown). I love the style of it but have only had it since November and washed it a few times and it now looks like it was really cheap with the bobbling on the sleeves. I thought I had paid for a high quality, sustainable item and won’t be able to wear it out any more let alone next year.

I ordered a peacoat but then read the reviews on refunds/customer service and was worried if I needed to return it.
I should not of worried
as I did have to return the item but got my refund email 5 days after sending the return! Very pleased!!

The dress I ordered was just as showed on the site fitted well and was good quality. I am
Pleased with it .
It took rather longer arrived than I expected but it was bad weather so that might have effected the delivery.

Returned 2 items after Xmas. In one parcel via Royal Mail and reusing delivery packaging. Unfortunately I have only been refunded for one of the items- not both. I emailed and had no response. I telephoned and got some odd recorded message not related to the business. I then WhatsApped and it’s being looked into. Can really do without this hassle. Can you please just refund for all items returned.
Looking at other reviews this has happened before.
Would not order from them again.

Absolutely shocking service from Albaray AGAIN.
I thought that they would improve their customer service after raising an issue with them previously.
This time, both email systems down, so unable to send complaint emails.
Poor communication, taking forever to answer. No email to say my order has been acknowledged. Unprofessional staff, not happy to help. Still non the wiser. The worst company by far for
customer service. Avoid Avoid Avoid.

Awful customer service. Ordered something on the 27th chose delivery & paid extra for the 28th, still hasn’t arrived but need it for the 31st, the blame is with DPD, but DPD say they haven’t received the item, not sure how it’s the customers fault, surely it’s a conversation between the suppliers, not the end users issue?

Excellent customer service from Dean. Prompt, polite and generous response. Really impressed

Bought an expensive new season jumper and within. 2 wears the jumper has two holes and splitting seam at the neckline, have emailed twice and heard nothing at all, not even an acknowledgement of recipt- dreadful customer service

Poor quality garment fell apart on first wash. To make matters worse, customer service have not responded to my complaint, leaving me with no option other than claiming via chargeback on my credit card.
I won’t buy from Albaray again.