I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... Toon meer
Bedrijf heeft geantwoord
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A very large 165 page book arrived. The paper quality, printing quality was perfect but something had gone amiss with the binding. I sent photos via email to customer service and nothing was a problem... Toon meer
Bedrijf heeft geantwoord
Great editing app. Excellent service of required. Top production... the books NEVER fall apart. The colour and reproduction is excellent. I've done quite a few books now and I stick with Albumworks... Toon meer
Bedrijf heeft geantwoord
Great software easy to use. I have used Albumworks many times and always been happy with the results. There was a problem with the binding on the latest. It was immediately reprinted after sending ima... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over albumworks
Geschreven door het bedrijf
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contactgegevens
Level 2, 696 Bourke St, 3000, Melbourne, Australië
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4,9
Uitstekend
7K reviews
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Excellent support and best quality products
Excellent information provided on the website about the products and how to resolve issues if you get stumpt. The support from the office was prompt when needed. The publishing and delivery times are so quick. The product is of the highest quality.
I've produced about 10 photobooks. The quality has always been excellent. The only thing that could be improved would be a spell checker for text.
27 maart 2026
Antwoord van albumworks
Hi Jason,
Thank you for your feedback! We're glad you're happy with the quality, speed, and support. We appreciate the suggestion about a spell checker too.
Professional and good service
The ease to create the product and communication in regards to production and delivery
6 maart 2026
Antwoord van albumworks
Hi Jackie,
Thank you for your feedback! We're glad you found the creation process easy and the communication clear.
I am very happy with the albums and now…
I am very happy with the albums and now with third book getting more experience with planning them.
Love the Australian contact when necessary also the speed you have the books back to us. Thank you
4 maart 2026
Antwoord van albumworks
Hi Tracey,
Thank you for your feedback! We're glad you're enjoying your albums and appreciate the local support team and fast delivery.
I’m always happy with the end product…
I’m always happy with the end product at Albumworks and they produce the photo book so quickly!
20 februari 2026
Antwoord van albumworks
Hi Camille,
Thank you for your amazing review. Look forward to hearing from you again soon.
quality is fantastic
quality is fantastic. the turnaround time from uploading to printing is so quick and you are kept informed as to where you are up to in the process
20 februari 2026
Antwoord van albumworks
Hi Alison,
We appreciate the wonderful review regarding our quality and service.
Definitely recommend
Very quick and easy to use once you get the hang of it. Fast turnaround without compromising quality. Readily display their phone number AND are very prompt to answer and talk you through any problems.
19 februari 2026
Antwoord van albumworks
Hi Annie,
Thank you for your feedback! We're glad you found it easy to use and appreciated the fast turnaround and support.
Always happy with the finished product
Always happy with the finished product. If there are any flaws it's usually my fault :)
19 februari 2026
Antwoord van albumworks
Hi Lyn,
Thank you for the lovely review. We can't wait to hear from you again soon!
My only issue was the paper was far too…
My only issue was the paper was far too thick. Much thicker than my last order with similar amount of pages. I will order again but will look more closely at the paper thickness.
2 maart 2026
Antwoord van albumworks
Hi Margaret,
Thank you for the review. Your last order was produced on our 260gsm Luster paper stock, which should be the exact same as you last 2 projects in 2025 and 2024.
In future, if you like you can change to a 190gsm Luster paper during the checkout process.
Antwoord van albumworks
Hi Ian,
Thank you for the amazing review. Chat again soon!
Well finished products let down by delivery
Well finished products, quick to go into production once ordered. (2 x photo albums).
Once the albums were in Australia, DHL showed that the shipment was in Homebush Sydney (not 400km further where it was supposed to be), tracking showing awaiting collection - in HOMEBUSH. I had to ring DHL to find out where the shipment was and discovered it was waiting at my local depot for collection. The tracking did NOT update until way after collection, STILL showing awaiting collection in Homebush.
26 februari 2026
Antwoord van albumworks
Hi Ken,
We are glad to hear you loved your finished product. Sorry to hear you had an issue with DHL. If you have any issues with delivery in the future, please contact us and we can follow up on your behalf.
So pleased I swapped from other photo book apps
I find the screens and tools easy to use. The HELP is great for those one off unusual queries. Once ordered you are kept well informed about progress and delivery. I have loved the options and results from my photo books.
12 februari 2026
Antwoord van albumworks
Hi Felicity,
Thank you for your feedback! We're glad you find the editor easy to use and service team useful. It's great to hear you're happy with the options and your albums.
Antwoord van albumworks
Hi Nick,
Thank you for the great review regarding our products, service and quality.
Great web site
Great web site, easy to navigate. All questions answered, good videos on Utube for any problems. Easy to download photos. Photo book looks great, fast delivery. Able to send copies on line to friends.
I would definitely use them again.
25 februari 2026
Antwoord van albumworks
Hi Dianne,
Thank you for your feedback! We're glad you found the website easy to use and are happy with your album and delivery
Antwoord van albumworks
Hi Edith.
Thank you for the great review.
I have made many albumworks albums of…
I have made many albumworks albums of our travels including gifts for friends and my daughter’s wedding album. Very easy site to navigate and extremely happy with the products. Thank-you. Will continue to use albumworks.
11 februari 2026
Antwoord van albumworks
Hi Catherine,
Thank you for your lovely review! We're so glad you've enjoyed creating albums of your travels and special moments like your daughter’s wedding. We appreciate your continued support and look forward to helping you create more albums in the future.
Excellent service. Thank you.
Once again very pleased with the finished product and prompt service. You are my go-to for photo books. I’m dreaming up the next one now. Thank you.
11 februari 2026
Antwoord van albumworks
Hi Wendy,
Thank you for the amazing review. We are so pleased to be your go-to for photobooks. Looking forward to assisting with your next project.
High Quality and Great Service
Always a high quality product with speedy delivery. Whenever I've had a problem (not many) the call centre has been responsive and very helpful. The editor is easy to use although I sometimes wish I could more with the editor, but simplicity sometimes comes with constraints. It would be nice if the editor could access images directly from Apple Photos, but I understand the difficulties third parties may have in developing software for Apple.
24 februari 2026
Antwoord van albumworks
Hi Dale,
Thank you for your feedback regarding our service, products and speedy delivery. Yes, we wish we could streamline the process with Apple Photos too.
Please feel free to email us with any recommendations you want to see with the editor .
The quality of images
The quality of images, the helpful staff and the efficient timeline made our experience with Albumworks a pleasure.
22 maart 2025
Antwoord van albumworks
Hi,
Thank you so much for the wonderful review. We look forward to hearing from you again soon.
Fast and quality of photos
Fast and quality of photos. Couldn't be happier. Always the same!
14 februari 2026
Antwoord van albumworks
Hi Denise,
Thank you for your review! We’re so pleased you’re consistently happy with the speed and photo quality.
Easy to use
Easy to use, great colour, paper strong, timely production and delivery!
Used Album works many times, a fabulous way to reminisce your many travels
13 februari 2026
Antwoord van albumworks
Hi Margaret,
Thank you for your lovely review! We’re so glad you love the colour, paper quality, and quick turnaround — and that your albums help you relive your travel memories.
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