ALDI Stores Australia Reviews 

Went to Aldi Sunbury to get two products not either in stock can’t find out when they will be in 20v cordless pole pruner and a reformer Pilates machine only help was come to the store everyday no customer service and useless back up on the phone

No happy with Aldi! I bought a rowing machine on special a couple of years ago and had a great experience: a lot of people queuing before the gates opened but we were given tickets and the whole affair was very organised and orderly. But this time was complete chaos! I was there 30 minutes early and there were only 5 people ahead of me so I thought I had a chance but it all went wrong: when the gates opened, everybody rushed in and while I was asking how to go about buying the Pilates machine, very disappointed people were already going out because there were only 2 items to buy!!!! Thanks Aldi for ruining my Saturday morning. I won't be doing that again anytime soon!

Aldinga SA store. Thursday 15/2/24 am. The women at the check out was obviously sick coughing into her hands and then putting my items through. How unthoughtful of others. Well I ended up with COVID thank you. So Aldi please if your employees are sick do not allow them to come to work. In future I will be leaving my items at the checkout if this occurs again.

Untruthful advertising - I always read the Aldi catalogue and from time to time have decided to go in on the day for an advertised product. In many cases the store has not received the special buy product and so you have to travel to another store to get it. This sometimes works. However this time I have been to 3 stores and none of them even received the product. There is also no rain check available for that product. I feel sorry for customers wasting their time, staff for having to explain administration mistakes and an administration that doesn’t seem capable of completing a task successfully.

1130 today the 19th, Altona Medows. I had 3 items, I went to first checkout as the PAIGE was still servinig, I asked if she was open, NO was the reply, the man behind me, who knew PAIGE was having a conversation together, I walked away to go to another check out , and looked back and PAIGE was serving the man whom she knew!! So I went back to her and asked why didnt she serve me, seeing she was about to open?? I was only 10 seconds away when she served the gentleman. Poor customer service, well, NOT if you know someone.

Creamy dreamy potato salad by the Fresh salad Co. (With use by date 20 Jan HO 7 01 17:01:00)
My husband loves this potato salad and we have been buying it since around 6 months ago. However our latest purchase this January 2023 was a big let down for him. The potatoes are undercooked he let me taste a few pieces and I agree with him.

Loss of Goods. Aldi does not care. Can't ring store lousy service.

I recently went to buy a car cover advertised in your catalogue for Sat 30th Dec, only to be disappointed by none there. I have been there 3 times now and the same answer, no none come in. I have NEVER had a reason to complain before, but I am now. I have always shopped at your stores since they opened and it disappointed me to do so now. Would like a reply.

I have noticed that alot of prices at aldi have risen higher than woolworths, Coles, iga, and fresh and save
One thing I have noticed that has risen significantly is the pet food prices, aldis 1.2kg tins of dog food has risen to the same price as pal dog food tins from $2.70 per tin to $3.49! I can buy chum dog food at the same price and is a much better food grade for your dogs, aldi is slowly using my business

Every thing from dairy to meat has risen.
To be honest my shopping cost me less to buy at other supermarkets with better quality products
Many customers have complained to myself while I have been shopping at aldi about food quality and prices
Very disappointed in aldi to which I personally am not going to shop with them any longer.

The meat at Aldi is really good which makes it odd that their fruit and veg is so second rate. On numerous occasions I've purchased fruit and veg and instantly been sorry that I did. The prices are similar to Coles/Woolies but the quality is sadly lacking 80% of the time. Latest example is a sealed bag of potatoes we had to peel on Xmas morning, there was the equivalent of around 4 potatoes thrown away due to having to cut out the rotten bits

Bought lemons and got them home sliced them and they were bad inside
Hard for lemons to be rotten inside so how long does Aldi at young NSW keep the vegetables refrigerated for, before putting them on the shelf to sell
Sick of paying money for rotten food that goes in the bin

Great customer service.
But never buy Blackberries the Y.V. Fresh as they have small, black spiders amongst them.
Not a very good selling product.

Have gone downhill this decade and now with the removal of customer service phone lines have now cost them another customer.

I have been victimized and discriminated by ALDI.
I made a complaint to head office but no response.
Last time I attended the store in Coburg North.
Staff became rude and agersive and asalted me. They made a false police report.
I have a Dutch heritage and like there products.
Unfortunately staff are vindictive and vilance towards my person.
I now only Shop at Cole's.
Staff are friendly and helpful.
After completing the difference in price. Coles is about 10 % more.
Staff are friendly and professional.

worst customer service.. this time something new issue .. During checkout I was asked to show the receipt for the item in the trolley which I bought some other shop.. which I did not had.. but when I asked " Do you sell this item in this store? " .. the answer was No... then why the f.. you waste check my receipt... he wasted 7 minutes for useless argument... what a crap ... all the customers waiting in the line were furious too... such a shame.. give some training on customer care.. I am not returning ever

Overall good products. Service is fast but no frills. Pretty much my first choice when getting the essentials. I really like their 1yr mobile plans.

In-house brand "Urban Eats" tom yum noodle bowl has a picture on the box of a dish filled with many prawns. The satchet inside contains three. THREE prawns.
ALDI are liars.

The girl at the checkout asked me how my day went. I said terrible because I’d had to have my cat put to sleep and she laughed. When I told her my situation was nothing to laugh about, she then told me not to be rude. She just got huffy and humiliated me further by calling out loud, “Can someone come and serve this customer “, then she stormed off and left me there for someone to come serve me. I told the next girl what happened and she said, “She probably wasn’t expecting you to say that “. Oh please, what a cop out. Then she said , “There’s nothing I can do about it”. As I was gathering my groceries she could see how pissed off I was, so she gave me a weak apology. I went home in tears. I have put an online complaint directly to Aldi.

ALDI mobile sim card starter pack rip-off!
I purchased a $25 ALDI mobile starter pack and had issues with activation. The next day I took the sim card back to the Darlinghurst store for a refund and the manager said, "I cannot give you a refund, this is like returning a gift card that has already been used!"
I explained to the manager that his analogy was wrong, the sim card has not been used, has not been activated, is not in my phone, it is in my hand waiting for a refund.
The manager just shrugged his shoulders and said that he felt sorry for me and that there was nothing he could do.
I was paid the ubiquitous customer lip service and was cheated out of $25.
Epilogue
Since my ordeal Aldi never once tried to contact me, which appears to show the almighty dollar is far more important to them than bad publicity.