Aldo Shoes Reviews 

Such a shame. I have worn Aldo shoes for years and always like their style and variety. I made an order for 3 pairs online on 29 January, expecting delivery within 5 days. Nothing. Facebook page is a non-entity and Twitter links to their US operations. Finally got in contact via email and told of a further delay of 5 days, then 7 days, within 2 days of the first delay being mentioned. Each time saying they could refund my order - its as if they want to refund the money and go out of business.

My simple question to them is, "why advertise something for sale, if you have no stock?" its pretty basic in business.

I will never buy anything, at least online, from Aldo ever again. What an utter disgrace.

My first order and what a nightmare. The order is yet to be received. 3 emails 3 Instagram messages no reply until this morning when I received a message saying we have cancelled your order. It has been weeks of frustration. Please think before you order from this dreadful company they have no after sales customer service or maybe they just chose not to respond. It’s a shambles.

The worst company I’ve ever had to deal with.Ordered shoes on the 5th February still havnt arrived.After four emails to company finally received a rude email back stating it clearly says on website to allow ten days for orders to arrive (it doesn’t) I was also told that they would be here by the 15th (they arnt) No reply to emails I want a refund ASAP! Order number 60764

Deliver on time, but got sizing wrong. Leather feels cheap.

Never in my life would I recommend this place. Brought a pair of shoes and first wear the heel snapped. Alfo refused to do anything

Would rate 0 if I could. Aldo the amount of shoes I've purchased from you....never again. Lost a customer for life

Disappointed
I refer to my order No.59828 placed since on the 1st of Feb with Aldo Shoes UK up till date 10th of Feb yet to receive it. Each time I tracked with Royal Mail the shipping carrier the message was : 'sorry currently unable to track your order try tomorrow' This has been the message everyday I track it. Track order tomorrow despite paying for 3 to 5 days delivery service.

For over 5 days i complained to customer Aldo Shoes customer support about it no reply. Very disappointing. I requested for the refund of my payment of £17.95 this was ignored. No one reply. Very terrible service. I am gutted.

Nulla da dire. Buoni prodotti, consegne veloci, prezzi corretti

Very disappointed! Ordered boots for my birthday it said 3-5 working days took over a week and customer service was so rubbish and very unpleasant

Should have read the reviews before ordering,ordered last week,need them for this Saturday,online it says dispatched within 2 working days,still not dispatched,no contact number for Aldo shoes.Do not use Aldo online, absolute worst customer service experience ever

This has to be the worst company that I have ever, EVER, had to deal with.

Due to the vagueness of their hat sizes (S,M,L), we ordered two on the expectation that we could return the one that didn't fit. We initiated the return of the incorrect-sized hat on the day that we received them, which was subsequently approved by Aldo. Two weeks after we returned them we received notification that the hat had arrived in their warehouse but the return was rejected on the grounds that hats cannot be returned due to hygiene reasons. When I queried this they informed me that "Our website states that accessories etc cannot be returned due to hygiene reasons. We expect our customers to be aware of the returns policy when deciding to return items".
On checking their website, hats are not categorised as accessories, so their explanation is incorrect. I have written back to them to explain this in great detail but I have heard nothing since despite sending two reminders.

It's now well over a month since the item was returned (as new) and nothing. They haven't even offered to return the hat to me! At the moment I am £27 out of pocket and their so-called Customer Service team has gone to ground.

In all my years of buying online, this has to be the worst Company I have ever had to deal with.

STEER CLEAR AT ALL COSTS.

This was my first time ordering from Aldo and I ordered some gorgeous boots in two different colours. From ordering to receiving my order was just over a week, bearing in mind the time of the year with all of the back holidays and not to mention the postal delays, so I was very happy with the service received. The boots are gorgeous, good quality and very comfortable despite the very high heels. Will definitely shop with Aldo again in the future.

Elendig kundeservice.

Jeg købte d. 25/11/21 en taske i aldo på min ferie i Dubai. Her under 2 måneder efter er tasken gået i stykker. Aldo vil ikke hjælpe med at refundere beløbet eller sende en ny taske. Det synes jeg virkelig er dårlig stil især når det drejer sig om et forholdsvis lavt beløb på 350kr.

-Louise Brandt

Over 5 weeks and no sign of my order. No response from customer support -seems to be non existent. Would not recommend purchasing from this site!

I’ve been kind and given 1 star for the customer service and 1 for the cheap looking bags I ordered.
I ordered two bags online last month and was disappointed when they arrived looking cheap. I used to love their shoes and bags so I’m not sure if this is just bad luck but the quality isn’t as good as my previous purchases.
I had to request a refund which is fairly long winded as you have to wait days for them to accept it and send out a returns label.
A few weeks after posting the returns I was chasing my refund and was told it takes up to 30 days. It’s a lot longer than other company I use so if you do order from them just be really sure as getting a refund processed will take a while.
Best advice, go into a store to buy / check the quality

Ordered online sent the wrong shoe unable to return in store (they told us the company went bankrupt so is now run by different company, no doubt the receiver, said we had to return online even though when purchasing the website States you can return to any store) Started the returns process which says you have started the return you will receive an email with instructions shortly, been almost two weeks no second email. I suspect this will end up as a battle with my credit card company.

I had always buy shoes from Aldo as they used to be good quality. I’m writing in past tense as I would never ever buy anything from Aldo again.
I bought a pair of shoes for $75 dollars at the International Mall in Miami. They actually ordered for me online A’s they didn’t have my size and I was also buying another pair for my dad at the store for $100.
They only treat you well when you are buying, and I’m saying this as I had the first and worst experience ever.
I wear my shoes one day, for maybe, 2 hours to go to a store. The Shoe sole got damaged as if I had wear my shoes for a year.
When I went to the store, they didn’t care, they were not helpful at all. I don’t really have time to give all the details of the bad experience I had when trying to return my shoes. I had to contact customer service and were asked to send pictures and was told they will call me back. Instead they sent me an email just telling me they will not refund as the shoes were just worn and used.
So, if the shoes are bad quality, they do not care, they do not care about loyalty.
If I would have taken a look to this website before, I would understand why they have the worst customer satisfaction scores and why not to buy from Aldo.

Worst experience ever! I ordered shoes and followed up after waiting a week they said replied saying sorry and that they will be with me in a week. A week later I receive an email saying my money has been refunded and that I will not be getting the shoes I ordered!!!!!! Terrible customer service! I need them for an event in a few days so I thought they would be here before then so didn’t order anything extra assuming they will be here!!!!

If there were -5 stars I would have chosen that instead.
Very unprofessional online staff. Customer service is terrible.
I don't usually write negative reviews but this time there wasn't another option.
I ordered some boots on Black Friday ( from £110 I paid £77) and on the confirmation email I received they said delivery in 3-5 business days. A week went by and I just sent an email to know the status of my order on which I received a very straightforward reply that they are having delays and I should wait another 6 working days. I waited another 6 working days and I just sent one more email to know if there is any update. I received an impolite reply back that there are no updates and I can just cancel my order. I replied that I am happy to wait and I asked them, as long as the item hasn't been dispatched If I could update my size from 5.5 to 5. I receive another straightforward reply that "we don't update any order once they have been placed" and If I want to cancel. I replied to that email saying that I am happy to wait and that it will be double delivery for them as I will return for a size 5 either way and that I don't want to cancel my order. Well, this morning I received a refund and cancellation of my order. Reason in the email: ' at my request'. How is this possible really? I've never experienced such bad customer service. Very disappointed. Don't bother buying.

Ho fatto 3 acquisti diversi durante settimana Black Friday,uno hanno cancellato proprio e altra acquisto sono arrivata e mancava un paio di scarpe,io dovevo mandare e-mail per chiudere che successo!!!! Avevano cancellato senza di dirmi.
Stessa cosa con la terza acquista successo!!!!
I clienti Devon fare attenzione se ci sta le cose che hanno comprato o no 👎.
Non consiglio a nessuno a comprare a Aldo online.

I got two pairs of new shoes on Sunday from outlet collection of Niagara one Pair is defective the sole is damaged so I went to return them instead of focusing on defectives of shoes the lady at the place said no can’t return Becz when I tried shoes my woollen sock lint stick to sides of shoes at heel part haha lol 😂 which was crazy she didn’t take them because she said she can’t sell the defective shoes with a little lint which is removed and gave her she made me do it to remove so will take them but she didn’t so I talked to customer service and they understood and said If it’s defective she shouldn’t sell in the store and return them to company but that’s not happening in aldo stores running by a black lady she took other ppl returns and refunded not mine this is second time she is doing this last time I asked cust service and from Toronto they sent email to store for exchange of other shoes in past and today I understood what is discrimination by race and she is a racist and she wasted 1hr of time at the store . I complained on the store and her to the cust service and district manager should call me so let’s see what happens they said will send a label to send item back and process refund takes few days but fine better not seeing they idiot b!tch face again stupid fella never respect customer never get sales lady . Mind it. I took 4 pairs in a month and she still treats like that not fair, never again I will be going to they stupid store my boots cost 150$ if not why would I return the defective boots , I showed the defects on the sole she claims it’s my mistake to take them lol it’s store daily to keep item for sale as it’s defective they should Send to company or repair them to make perfect condition or toss away as defective but instead sold and didn’t accept to return is horrible and it’s terrible to speak that way and wasting my time . Never doing to aldo again in life 🙏🏿Till they change that mad lady from the store. No common sense stupid fella. I’d she got defective and didn’t get return what would she do can’t she think that way at least stupid idiotic brain of hers didn’t have a clue. She remove such sales person or manager whatever she is from that store to avoid this kind of reviews it’s on outlet collection Niagara aldo store again if anyone wants to talk or reply me much better to resolve the issue would be appreciated.