Bought a pair of Boots in the sale but on arrival and initial try on, they were faulty as the leather lacquer peeled off. Instantly emailed Aldo with videos and photos and they quickly responded, orga... Toon meer
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Lees wat reviewers zeggen
I have had trouble with first name and surname not appearing on the shipping address recently. I reached out to the support team and they were very helpful and refunded the amount. I really appreciate... Toon meer
Really disappointing quality and poor service. Bought 2 pairs over the course of year - first failed within 3 months of purchase with limited wear, the second pair (discounted due to initial complaint... Toon meer
I bought a pair of £60 shoes from ALDO and wore them for around 5 hours at a wedding. The material and heel became badly damaged to the point that I can no longer wear them. I contacted customer... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Five decades ago, a young Aldo Bensadoun (or as he is affectionately known, Mr. B) set out to realize his dream of becoming the best shoe retailer in the world and the rest is history.
Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- support@aldoshoes.co.uk
- aldoshoes.co.uk
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Heeft 14% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful and comfortable
As expected. Very comfortable. Look beautiful and stylish.
The bag is cute but it is very small…
The bag is cute but it is very small therefore, i will return it
Love the shoes
Love the shoes , I’m not a high heel fan but these were perfect and comfortable, I bought half a size bigger but they were perfect . And the cushion inside the shoe made them perfectly comfortable.
Happy purchase!
I am really happy with the shoes I have bought. Really comfortable and beautiful. Highly recommend.
Poor experience
I ordered a pair of shoes in the November sales. The first time they tried to send it, the package was 'lost', the second they tried to send it, the package was sent back to ALDO. ALDO are now making me wait (for an error that isn't my fault) whilst they figure out what's gone wrong with their distribution. Terrible experience.
Iv still not received my boots
Iv still not received my boots
Order was was made on 6th November it’s…
Order was was made on 6th November it’s now 16th evri have sent emails about delay In delivery 10 days in and as I have no pickup date I am extremely disappointed with service still nothing from evri and no follow up from Aldo.

Antwoord van Aldo Shoes UK
Fantastic experience
Fantastic experience. Great communication, fast delivery and regular updates. Beautiful and stunning shoes!!! I am an Aldo convert for shoes now… yay!
Excellent customer service
I ordered a pair of boots online. I picked them up on Saturday afternoon but when I tried them on later that night I found that the zip was faulty.
I emailed customer services on Sunday and on Monday the problem was resolved and a replacement pair was on the way.
Excellent service
Love the shoes
Love the shoes, such good quality and always arrive promptly.
Aldo - please don’t use Evri 😭
Ordered boots 10 days ago and still haven’t received them. Being given the runaround by Evri who were supposed to deliver 6 days ago but at the last minute updated the delivery status to ‘delayed’ and it hasn’t changed since. Can’t speak to a human being at Evri so have no idea if I’ll ever receive my order. Very disappointed.

Antwoord van Aldo Shoes UK
Great site. Fast efficient delivery.
Easy to find. Fast delivery. Great that there are pick up locations. Happy with purchase.
Next Day Delivery (and order in general) not honoured
Placed a Next Day Delivery order last Wed evening - paid extra so they would come on Friday - still not heard anything about my order being dispatched nor have I had a reply from customer service. £406 spent... have they just swallowed my money?! I had nothing to wear on Saturday to an event and now I have no idea when I'll see the order.

Antwoord van Aldo Shoes UK
Its almost a month still waiting for my…
Its almost a month still waiting for my order

Antwoord van Aldo Shoes UK
The best Costumer Service this century
I was really impressed at the prompt response to my email and the follow up when I sent pictures of the problem. My problem was resolved satisfactorily, no quibbles or delays.
I bought a pair of Aldo shoes for my…
I bought a pair of Aldo shoes for my husband the style looked really nice and he liked the fit at first. but after a few weeks of use the sole started showing signs of wear and the stitching near the heel came loose a bit. its not terrible but i expected better quality for the price. Customer service was responsive but didnt offer much help beyond standard advice. overall, decent looking shoes but not as durable as we hoped for.
Disappointed
I always like do shopping in Aldo shoes bags, but this time I was disappointed I ordered the shoes. and they send me one of the pair was used ,dirty and loose . I have to send back..

Antwoord van Aldo Shoes UK
Arrived earlier than expected and kept…
Arrived earlier than expected and kept informed throughout. Item looked exactly like the picture and the bonus was that it got a discount that paid for the delivery fee.
Thank you
Thank you! One of my shoes was damaged and I contacted ALDO Customer Support. Feyza was very helpful and solved the problem by guiding me through the different options available. Will buy again from this store. Much appreciated.
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