Alfred & Co. London Reviews 291

Great purchase of cross and pendant as a gift which was happily received.

Ordered and paid for next day delivery. 4 days later and still nothing. Tried calling but noone answers the phone.

Update. Still not recieved 2 weeks later. Tried ringing loads of times but never answer the phone. No replies to various emails. Total scam.

Update. Contacted by Royal Mail today who have stated the below.
Our tracking system indicates that Royal Mail received a Preadvice notification for the item on 07.02.2024. This is an instruction to advise us that an item is due to be posted. It is generated when a postage label is printed by the sender, it does not confirm an item has been posted or collected by Royal Mail.
Unfortunately, the tracking history for your item indicated that the item did not enter our network until the 15.02.2024.

Goes to show this company do not tell the truth.

Just had an email from them saying they are going to refund me minus £5.99 postage. I didn't get the item but they still want me to pay postage. What a joke.

Update. Still blaming Royal Mail when in fact its obvious you did not send it. What about you not refunding my postage to. No answer to that do you. My advice remains the same avoid this company at all costs.

Final update. Finally got a refund through my bank firstly for item cost then for the 5.99 delivery. This company are not genuine and it feels like a one man band sat in his bedroom operating. AVOID AT ALL COSTS.

I received my necklace and I absolutely love it. I will be coming back soon for the matching bracelet. Thanks, Josh.

I never got the order! I asked for a refund and they replied they would redispatch the item and have not heard back since.

And after almost months haven't received the order and neither a refund

Wasn’t sure about this website but thought we’d give it a go as my son wanted a chain that wasn’t going to cost a small fortune. Bought one and really pleased with it, so far it seems waterproof as well, and he loved it so much he bought the matching bracelet too. Good products, great customer service I’ve got to add too and very quick shipping and delivery.

Appalling jewellery. Bought a bracelet and it broke. Ordered a different bracelet and that broke.

Replying back to alfred. You say most of your customers look after their jewellery. The bracelet was worn once and fell off. The other bracelet was getting put on my sons wrist and the clasp broke. Like I said appalling quality of jewellery!!!!!

I have not even received my product yet - but i wanted to say the fast response along with my tracking number and support from the team was outstanding i thought this maybe a scam but the customer support has been 10/10 and I'm sure my purchase will also be great too.
what a lovely company to buy from.

Absolutely delighted with my chain. Looks and feels top quality and looks great on. My first purchase but definitely be purchasing more in future. Happy customer 😁 Highly recommend.

Great chain, looks really nice on and seems very strong and durable. I bought it as a gift for my partner who loves it!

Amazing product and good quality / true to size.

Every disappointed . I ordered a chain from this company on December 16 still have not received the chain. Tried emailing this company and Nothing. And can’t locate a phone number to call them but man they sure did take my money to pay them but I have not received my product. Not a good way for Company to run. / not sure where you sent an email to . But I haven’t received anything from your company nor have I received the product and I never received a tracking number for this product and what phone number can I can I use to contact your customer service at because there is no phone number on your website and I’ve tried to email you when I get no response.

Order 2 chains I was very happy with the price and quality. They arrived very quick and the pouch was a nice touch.

Trustworthy company .
Excellent communication. Fast delivery.
Good quality jewellery.
Highly recommend

Excellent chain for my son. Great size links, good weight and just perfect for the price. Fast delivery and good pouch. Thanks very much

The necklace looked just like its' picture and had a nice weight.
It's a present and I'm very hopeful the recipient will like it.
Prompt delivery.

I’m a very satisfied new customer. I bought a silver necklace for my son but it did not arrive. I emailed the company who quickly responded and liaised with the postal service to ensure the item would arrive for Christmas. It did, and I’m really impressed with the quality and weight of the necklace. The pouch is a lovely finishing touch and I can’t wait to gift it.

The jewellery was amazing, good quality and quick delivery made for a good Christmas present for my bf <3

Excellent product and customer service, will definitely buy from Alfred and Co again, thank you.

I made a mistake with my address and my order did not end up getting delivered, i contacted alfred and co explaining my mistake and that it hadn’t been delivered, they were so understanding and sent out another one for free, i am so greatful and will definitely be returning in the future, amazing customer service.

Thank you 😊