Alfred & Co. London Reviews 291

Bought this necklace for my son and he loves it - the quality is much better than what I’ve had from elsewhere.

Brilliant product and brilliant service once again thank you.

Bought a £50 cross pendant but got a £5 cheap Alibaba/Temu quality cross pendant. They price things as though they are a premium product but that’s a con.

Very good quality, my son really enjoyed his chain and bracelet

Great company very nice products arrived in time looks fab I cant recommend them enough. Good communications thanks will buy again .

My son loves the Cuban chain & silver bracelet, had faulty clasp on neckless which they replaced straight away, thank you! Will definitely buy again.

Cuban chain arrived today and love it thank you

I’ve been buying my jewellery from Alfred & Co. London for a long time now and always impressed with the value, quality and service.

Gorgeous bracelet received for my other half today. Would highly recommend.

Bought the ice necklace for my son and both he and I are very happy - a very good quality necklace with great prices and customer service.

I bought a gold necklace for my partner who wanted something he didn't have to remove in the shower– I chose this company purely because of the warranty stated on their website 'Warranty included on all our pieces for 100% peace of mind and hassle free returns.
All pieces are 100% sweat-proof, waterproof, and life-proof!'.

When the item arrived I removed it from the little plastic bag it came in, but the necklace was also sealed in this tight plastic wrap, so I left it in this to give to my partner.

As he was removing the plastic wrap, the chain immediately broke. I watched him open it normally, he wasn't pulling at it– although even if he did, I'd assume that life proof meant it could withstand a reasonable amount of packet opening? I'm not expecting a bullet proof item for the price, but reasonable durability.

I emailed the company, explaining what had happened and got an email back almost instantly, which came across like were doing me a favour, offering a 'one time replacement'. Which I obviously didn't want because the jewellery is clearly poor quality.

So I went back and requested a returns label, as I was not prepared to pay form my own pocket to return a faulty item.

They came back and said they wouldn't be providing a returns label. A few of my favourite quotes from the back and forth email chain are "The chain was sent to you in perfect working order" and "Sorry they were not sent out faulty". As Ive just watched someone open the packet with the chain in and it's very clearly broken??

Honestly feel like I was being gaslit. 😆

In the end, I went back quoting their "life proof" spiel from the website and asked "by life proof, does that exclude taking the item out of it's packaging?" and the response i got back was a simple "please return and we'll refund you the delivery fee as well".

So, whilst they DID refund me the shipping fee, as well as the cost of the necklace, I am still worse off because I had to pay to return these rubbish goods.

I obviously then came to Trustpilot to check out reviews and COULD NOT BELIEVE the attitude in the responses to some of these genuinely negative experiences. It's SO unprofessional!

The only thing I will say is that the replies via email were pretty immediate which is good. But I can't say the same thing about the quality of customer service– incredible poor, quite passive aggressive responses.

All top draw will be ordering again. Keep up the service well done

Good price, nice gold plated chain, fit and dimensions as described. Delivered quickly, nice storage walled included. No issues whatsoever - would buy from again

Incredibly hard to return and have to pay own postage for return.
Very low quality item.
UPDATE:
- The returns process is incredibly difficult because they do NOT provide you with a QR code/an easy returns process that they pay for, instead you have to pay YOURSELF for the postage and you have to make your way to a Post Office during their opening hours (IMPOSSIBLE for working people!!!)
- I finally managed to get to a Post Office to return my item, but they said that it has taken me over 30 days to return it so they won't pay for my returns, and they also won't send the chain back to me
- So now, I am left out of pocket for the horrible piece of jewellery anyway, and I have wasted a significant amount of time

DO NOT BOTHER BUYING FROM THIS COMPANY! THEY ARE RUDE, STEER CLEAR!!!!!!

Bought a necklace for my other half and he loves it. This is the 3rd time I’ve purchased from Alfred & Co. and I’ll be back again

Really pleased with my chain and bracelet will be back soon for my neck piece

Very good service, quick delivery and good quality