Alfred & Co. London Reviews 291

I received my jewellery piece early. And the piece was beautiful. Well worth the price. Would definitely recommend buying from this company.

great product sold in a honest way Easy to order and good communication from start to finish

Personally terrible customer service. Didn’t receive my item and contacted them, they emailed me back saying “there are custom/duty fees for some reason please pay the fees.” I did not receive any emails about fees to pay or any updates about my package.

Great value,fast delivery, thank you so much .

Bought a "skinny Cuban." Looked good on the web, but infinitely better on the wrist. Absolutely love it and must give a special mention to the little ingot with the firm's name on it.
Delivery is brilliant. Would recommend to anyone.

I had kind of a rocky start with my order.

I was sent a wrong item, and the replacement item sent was also incorrect.

The company was very sincere in their apologies on the mix up, and very willing to correct their mistake. Both times they had the replacement sent out the same or next day I believe.

On top of the exceptional customer service, I really like all the pieces I got. All of mine are stainless and have already been through some abuse at work and are holding up beautifully.

I've worked customer service my entire adult life, so it's very important to me, and they nailed it.

I will 100% be back to buy more from them at some point.

No order delivered, looks like this is a scam shop- do not use. No response from store despite trying to contact several times.

My son loved his birthday gift, Definitely recommend Alfred&Co.

Terrible. Ordered on the 11th Feb for delivery 14th. Evri showing they have had the parcel in hub since 13th and it’s not changed obviously lost. I have emailed every day to try and get replacement. They lied and said another had been sent out and then lied they had refunded my postage but this is not the case. Now they have blocked me and I have no item, no money - it’s terrible. Avoid at all costs. Absolute scammers

Avoid this company
Never received my order that was placed on the 30th December. Sent multiple messages on there contact us option on the website and had no response.

Product has never arrived despite trying to contact the company. Absolutely hopeless. Do not order from this company. Impossible to get hold of and do not respond to email / online requests

My other half loves his new necklace. Great service.

Am so impressed with this company!!
Ordered Friday afternoon, quickly realised it was going to my old address and emailed the company. They replied straight away to say not to worry new address had been added. Received another email that evening saying it had been dispatched but still showing old address. Slightly panicked I emailed quite late ( 10.30pm ) explaining the situation and was not expecting a reply till the morning. Again they emailed back straight away, and received the parcel at 10am today. Amazing company, lovely item. Will definitely order from them again

shocking customer service no update to delayed order i paid for premium no apology or reply to make amends, awful place avoid if you want a timely delivery & not get ripped off! i wouldnt mind if they attempted to help me find a solution!

I ordered on behalf of my 95 year old Mum a gift she wanted to gift to a relative - it's a dog tag pendant on a chain as an inspirational gift to be engraved as part of the order for use by a lady receiving on going medical treatment. The dog tag pendant is indeed very good quality unfortunately the engraving Alfred & co use is NOT the traditional deep engraving you would normally think of, it is not engraved deeply but I believe is achieved by laser - the result on the pendant they sent me is unreadable and useless for the purpose it has been bought for. It cannot be gifted to the relative and might just as well be thrown in the bin. I have emailed Alfred & co 3 times over this - the first email on the day received - they just keep saying personalised goods cannot be returned which if the product was fit for purpose I would not be asking to do - tbh I've looked in all lights at this pendant again the inscription is UNREADABLE! Alfred & co obviously are not bothered if they don't add me to their satisfied customers - make sure whoever you order engraved items from actually engraves so it can be read - sadly that's NOT Alfred & co.!

Fantastic service, received first order with in 2 days and then needed to return it as too small (our fault), received the refund once sent back in a week and ordered a new one and received that one really quickly, would highly recommend on service and the quality of the jewellery.

I have placed an order on the 21th December , paid for next day delivery and I got it on the 30th .
I have sent multiple messages to them but no response.