Alfred & Co. London Reviews 291

Brought a lovely bracelet I love it so much and a perfect fit

Item was ordered Sunday morning and arrived 6.30 Monday evening with free delivery.
The chain is really good quality.

Didn't receive my order yet it has been over a month and they don't reply to emails. I have emailed them multiple times and they haven't reached back to me yet, I think I pretty much got scammed, and don't trust them..

I always get my jewellery from Alfred& Co. - second to none for quality and value.

Gorgeous heart necklace received today. I absolutely love it. Great service as well.

I purchased a chain for my teen. Within 5 days it broke. They lived up to the warranty and sent a new one. It broke COMING OUT OF THE PACKAGE. the quality is truly trash and not only will they not send a nrw one, they asked me to pay the shipping to send the 2 broken chains back before giving a refund. So I have to pay out of pocket to ship broken chains back because of your companies crappy quality? I also left a 1 star review on their website and it isn't showing there. Any company that removes 1 star reviews us not a company to trust. This shows their lack of transparency for ALL the experiences people have with them, not just the good ones.

Second time I've used this site, absolutely over the moon with what I ordered and received, pricing is great if you don't want to spend a fortune and the quality is really good, had an issue with my order and it was sorted within half an hour of placing my order, would definitely recommend thus to friends and family!

Chain snapped within a week, I've been trying to contact them for 2 weeks with no reply so no refund or replacement. Not impressed by this company

I contacted through email about my order but they did not replied any of my concerns because they sent my item through a rubbish Evri. My item still not arrived

Being honest and helpful certainly does not apply to this so called business they say they use a state of the art delivery service after a failed delivery I asked them for proof of delivery through a number of e mails which they sadly ignored I do not doubt it was never despatched but certainly did not arrive at my address eventually I was told as a goodwill gesture they would process my order again for which I was very grateful after about another month needless to say no delivery which has now led me to believe my order has never been processed at all in my experience they are not to be trusted just like their state of the art delivery service don't know why they would not be able to show me their proof of delivery so from my experience they are not to be trusted

Great service, my son was very happy with his birthday gift

Thank you my son loves his necklace.

Brilliant service once again. Absolute value for money from Alfred & Co.

Never received the goods. Don’t trust this company there a fake . There response will go on below is automated. Even trust pilot warns you wish I read that. Now reported fraud to bank.

They were so helpful when I ordered the wrong size chain. Helped me return and sent the correct size very quickly.

Definitely the best value Jewelry! Very Satisfied Services.

Very quick delivery and overall amazing service. ❤️❤️.

I give 1 star so I could write a review. I have been waiting almost 3 weeks for my purchase. I have Sent 3 emails received a response this morning saying according to their tracking this purchase has clearly already been delivered to me, I have asked them to check and advise me where this has been delivered to as I have not received my purchase so they are clearly calling me a liar.... I am going to contact Consumer Trading Standards on Monday morning. I suggest others do the same where your service has been unsatisfactory.

Bought a chain and paid extra for the engraving. Chain arrived with no engraving. Company are not helpful and telling me it is engraved when I've sent pictures showing it clearly isn't. Very disappointed as paid extra and wanted it special for sons birthday.