Alisons Automotive Group Reviews 

Bought a 21 plate golf R with the help
of Lia. Amazing customer service. Wish her all the best. Thank you 😁

I had an excellent experience working with Lia during my car purchase today. From the beginning, she was extremely insightful and demonstrated a thorough understanding of the entire process, providing clear explanations and thoughtful guidance at every step. Her approachable and friendly demeanor immediately put me at ease, turning what can often be a stressful experience into a smooth and enjoyable one. Lia’s professionalism, genuine care, and attention to detail made a lasting impression, and I truly appreciate the time and effort she took to ensure I felt confident in my decision.

Had a lovely experience buying my car from here. Ellie was absolutely fantastic and efficient. Had all the paperwork and documents ready in no time. Car was ready for me before I even arrived. Thank you guys.

Ellie was very helpful made the process nice and easy. Overall a great experience

I bought a 2015 GTD from them last year, and have had nothing but issues from the get-go. It took WEEKS to get the MOT done on the car, as it had ran out while in their possession.

I had to take a flight from Glasgow to pick the car up, and that’s where the issues started. The MOT still wasn’t done by the agreed pick-up date so I had to cancel and reorganise another flight which I lost money on. Matt done me a ‘goodwill gesture’ and provided me with a 3-month warranty scheme that wasn’t worth the paper it was written on; after counselling with the ombudsman I was told that all dealer-private sales come with a statutory warranty period which often is 3-months - I was mislead into believing this was some great thing he was doing for me when it was supposed to be given to me anyway.

On the day of collecting the car, it had ‘developed faults while testing’ and I waited 6 hours from my arrival till way after closing time because of one issue or another.

The inspection of the car had to be done in pitch back darkness, and it was only the following day when I took the car back to Glasgow I seen all the issues - seats ripped, cigarette burns in the upholstery, lacquer peeling back on the centre trims, alloys scuffed, ALL tyres mismatched with one of them under the legal limit for tread, the front grill was smashed up in bits, rust on the doors and sills, absolutely reeked a smoke inside. I sent emails and messages about this and yet not had a reply. They were willing to let the car go without a proper health check - the timing belt and water pump were inspected at 40k odd but never replaced or serviced - and VWs require the two to be changed between 80-100k.

I paid fees I had no idea even existed, and we’re talking in the hundreds of pounds, and this was after my finance all went through and got sorted.

I got home, and the car had no coolant in it. Something wasn’t right, so straight into a local garage it went and spent close to 3 months in diagnostics. Still dealing with the coolant loss. So far the EGR cooler, Intercooler, heater matrix, and water pump have been changed.

Steve, the salesman was a nice lad, but unfortunately his ethics were driven the company’s greed. Matt, the manager, was very unprofessional and the way he spoke to Steve and myself was appalling.

Avoid, nothing but con men. If I was wiser at the earlier stages I would have taken them to court. This was when they were trading under Autotrade SW.

Great to deal with nothing was to much of a problem

Amazing service, friendly team and they did as they promised, would definitely recommend buying a vehicle from here :)

Ellie was very friendly and helpful. A very smooth process of buying my new car. Thank you!

Great experience and most importantly got a wonderful car of my choice. All thanks to Lia and Alison’s automotive group.

I recently purchased a van and car from Alison’s group. Have to say customer service was fantastic and made buying the vehicles enjoyable and stress free. I would highly recommend

The guys are so professional. They process your paperwork fast and diligently, paying attention to detail. I am now a proud owner of a new environmentally friendly car thanx to them.

Matt and the team at Alison Automotive, Berkley Heath did a great job. The car was ready to test drive when I arrived and I was given time on my own with the car to look at various features. Matt was on hand when I had questions and other members of the team helped with explaining the paperwork. The car was beautifully turned out when I collected it and the whole buying experience was excellent. I would definitely recommend this team.

Excellent exceptional service from Lia :) would definitely recommend

Good communication, very polite, wide range of stock and several finance companies to chose from.

1st impressions were made over the phone on Monday morning. At my request and within 30 minutes notice, Ellie was able to arrange for a test drive of my chosen vehicle. Very polite and very helpful. I raised a few questions/concerns which were immediately addressed. This led to me paying a deposit. After I raised a further query, manager was happy to address the issue, which was immediately resolved. Car was ready for collection on Friday, freshly serviced and with fresh MOT. Again Ellie was very efficient. Drove away happy.

Have been to there all the way from glasgow,LIA she amazed us...picked up from the local station,done all the paper works in 20mnts ttaada..thats us...driving home back to glasgow now....😇

I’m very disappointed with this car sales garage, which Im sad to say after my initial experience was very friendly, helpful and welcoming. Took a car for a test drive and liked it, but noticed a few faults with the car. Was assured that the car would be fully inspected before I picked it up if I bought it, so I did. One week later Im back to pick up the car. I took the car for another test drive and the faults from previous test drive was still there. Was going to walk away but was assured the car would be fixed and checked if I carried on with the sale. And to be fair they lowered the price of the car for my inconvenience. So I waited a further week for the faults be fixed. So Im back a week later, took the car for another test drive and the main fault (engine management light) was gone. So I bought the car and did the paperwork with Lia, who was excellent. She was very helpful and friendly and made the buying experience enjoyable. However after leaving the car garage and going on the motorway the engine management light came on. I’ve taken the car to a garage and turns out a airflow sensor was faulty and the error code was just deleted and no work was done. I’ve also had to top the car up with adblue and oil dispirit the car being serviced before I bought it. Now the tailgate control module is faulty. I thank god that the car had a warranty as some of these things will be covered. However things that was promised was not done and I’ve now got the inconvenience of having to sort these issues. After spending 19k on a car I would expect better.

I recently bought a new car from Alison’s Automobiles, and the experience was amazing from start to finish! The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. They took the time to answer all my questions and made sure I drove away completely happy with my purchase. I couldn’t be more pleased with both the car and the excellent customer service — highly recommend Alison’s Automobiles to anyone looking for a new vehicle!

Ellie also made a lovely coffee, thank you.

Very professional an very hel

Fast affordable and easy to deal with. Cheers Matt you were brilliant.