ALPAKA Reviews 

Purchased 5 slings December 4 and was given tracking which says an attempt was delivered on December 16, which is a complete lie. Since then it has updated to “more info needed” which I have contacted Alpaka to help more or provide a refund to which they are constantly informing me that they are able to get a reply from the shipper but keep telling me to contact them directly. The shipper does not respond to emails or calls and Alpaka is not helpful.

Avoid this company since if items are lost they are unwilling to help.

Pre ordered a sling bag. On the ship date, received notification a label printed and ordered shipped. Days later, no activity. A week later, no activity. Then I get an email my order was delayed. Do they really think they are fooling their customers? Seems product was ne er ready for the ship date and they are just playing games with the shipping now.
Sent am email to cancel order and nothing.
Have no other choice but to dispute with cc and deny package when finally delivered. Whenever that will be.

Ho comprato un piccolo porta oggetti tipo una Pochette arancione di una misura che mi andava molto bene, ma solo dopo un mese sembrava usata da tre anni se riesco, metto anche foto perché è veramente indecoroso pensavo fosse una ditta seria e poi vedo qui tutte queste recensioni e questa è la prima in italiano, sono pessimi stateci alla larga… NELLA RISPOSTA MI SCRIVONO DI SCRIVERE AD UNA MAIL … ma io prima di scrivere una recensione qui avevo proprio scritto a quella mail ed ho scritto qui proprio perché NON MI AVETE RISPOSTO … quindi io voglio proprio dare indietro l’oggetto in questione

No product. Extremely slow. Delayed delivery with no updates. Customer service just kept telling me to wait. I won’t be able to even use it on my upcoming trip.

Told them to cancel and they keep avoiding it. At this rate I’ll dispute this charge.

While customer service has been ok and responsive, the shipping is taking extremely long.

I live in Melbourne where they have a physical store, but my item was shipped from hongkong, which makes no logistical sense.

My item was apparently shipped out on 03/12/24. Today is 13/12/24, with no updates in my shipping.

I will be travelling soon and have no confidence that it will turn up prior. Disappointing that my first experience with Alpaka is like this.

Tl;dr The bad Alpaka customer service you keep reading about extends to Re:Carry.

Wanted to quickly share my experience with Re:Carry. I ordered an Elements Tech Max pouch from their site. It was listed as being new with tags and sold directly from Alpaka. I understood it could be a return or was even ready for a factory second. What I received was a regular sized Tech pouch with a Max tag. I’m giving them the benefit of the doubt that someone there is incompetent instead of thinking this was on purpose. I made the claim through their website which has to be within 72 hours of delivery and only accepts .jpg (NOT .jpeg like an iPhone takes) or .png. They offered return/refund or $20 off to keep the wrong item. 72 hour window to ship for the return.

What I’m not happy about is that they won’t exchange or offer free shipping on the replacement even though they have the exact same thing in stock (new w/tags, color, from Alpaka direct). They are willing to refund but after paying shipping again and the price difference today it would be about $20 more than I paid. I had also bought a pro strap that I’m no longer sure what I’ll do with as I’m sure they won’t take it back. They are no longer emailing me back.

It seems like they have rigid policies that prevent them from doing the right thing. I can’t imagine a free shipping code being worth the bad feelings. The pack is decent construction but service is part of the price and whatever discount you’re getting isn’t enough.

ho acquistato uno zaino e un tech sling, durante la promozione black friday.
in regalo una sling mini e un'altro gadget.
i prodotti sono fatti con materiali eccellenti e di ottima finitura. qui prodotto approvato al 100%
due cose da migliorare, la spedizione davvero troppo lenta.
il packaging di spedizione. lo zaino e i suoi gadget sono fatti con materiali ottimi, meritano un packeging di rispetto per non rovinarli nel viaggio di spedizione.
il costo non è cosi basso.. come tale dar valore all'oggetto comprato.
per il resto alpaka approvato

Terrible customer support, sent messages for three days trying to cancel an order and was completely ignored.

Scum bag company avoid at all costs!

Decent product that arrived on time
I ordered from California and received my order in about a week. Got the Metro Sling V2. Zippers are a bit stiff and hard to use and the material isn't the most flexible but for 60 bucks it's acceptable quality in my opinion.
Most negative reviews seem to come from shipping taxes and poor return policy which I cannot speak to since I ordered in the US so that it something to look out for if you are ordering from somewhere else.
All in all was a decent quick experience for me however your mileage may vary.

Absolutely amazing pouch, incredible quality and feel. Excellent customer service. Would highly recommend this product.

Horrible customer service. They cancelled my order and gave a the reason (my ip address did not match my billing address) when I explained that this is an Apple privacy setting to prevent unwanted tracking and that I’ve ordered from them in the past with the same login information as well and also that I had to use shops two factor authentication they said “well you can just purchase the item again and use PayPal this time”… they honestly could’ve just reached out to me using my email they had on file from my previous purchase to verify before just cancelling my order… seems like they’ve outgrown their customers…

I have Shiftpack V2 and I just lost chest strap one side. I contacted Alpaka to buy a new one but they are happy to send a new one for free.

Fast response and good mind service

Amazing products, amazing service 👍🏻
I live in Italy and the shipping was perfect and quickly.
Thanks so much !
Claudio

Qualität ist leider nicht so gut wie dargestellt. Lieferung dauert ca 10 Tage und möchte man die Artikel zurück schicken muss man ihn auf eigene Kosten nach AUSTRALIEN senden!!! Wie bitte?

Terrible product, terrible customer service - do not buy! Their products are poorly designed and then they expect you to pay more in return shipping than you paid for the product before they agree to make anything right. Buyer Beware!

RETURNS ARE A JOKE,
BUY ONLY IF YOU ARE 100% SURE YOU WANT THE PRODUCT IF YOU LIVE OUTSIDE US AND AUSTRALIA.

Email I got from support:
"Unfortunately, we don't have a warehouse in Europe. Our products can only be returned to our warehouse in the US (for US customers only) and Australia (International Returns)."

While checking out the cart It should be stated clear that returns are as expensive as products, of course it was hidden and only if you actually want to return you will learn this.

I love the products and would love to buy more but I was shocked to know that return is basically just an arrow in the knee, gotta look for another shop.

I was planning to order one item from their website to Ireland and the total cost of shipping and estimated taxes were almost the same amount of the item. This is really not making sense while they are advertising to EU but cannot send items with a logical cost.

ELEMENTS BACKPACK PRO - Black X-Pac VX42

I was looking for a backpack that I could use for both office work and short trips. As a software engineer, I usually carry a lot of tech with me—laptop, keyboard, mouse, cables, headphones, etc.—and this backpack fits everything perfectly. The layout of the pockets in the front compartment is amazing, and the two side water bottle/umbrella pockets are such a nice touch.

The fact that the magnetic sternum strap can be easily removed is a great feature.

The only downside for me personally is that I would have preferred the luggage passthrough to be horizontal so the backpack would stay upright when attached to a carry-on suitcase.

Other than that, 5/5. I've been using it for a month now and there are no signs of wear and tear. I highly, highly, highly recommend it!

P.S. Just ordered the GO SLING MINI V2!

I wish I could give this a zero star. The customer service is AWFUL! I purchased something from their outlet sale l, and it never arrived. I was contacted by support, they called me the wrong name, and asked if I received the product. First of all, how do you not have the tracking information to see if it was delivered, second I had not received it. Long story short they offered me a refund, which I did not want, I wanted the product that I paid for. They were unable to ship me another one, after I requested that I did not want a refund. They ended up refunding me the amount, which I did not want. Also I can no longer look at reviews, or make a review on their site or app. They make it so the people that have had a bad experience are silent and can’t let anyone else know. It’s a ridiculous company and it’s terrible customer service.

Commander pour essayer leurs produits, et franchement je suis bien impressionner que ce soit par la qualité ou même par le service. C'est sûr qu'il ne faut pas s'attendre à une livraison ultra rapide etc.. Mais est largement nécessaire.