Very happy with my new bag! Had some issues with the delivery due to their local shipping partner for the last stretch, but it was quickly resolved by the customer support. Great quality bag with wel... Toon meer
Bedrijf heeft geantwoord
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Return address is in Australia, meaning the costs are up to €60 to return an item. I wish I had read the reviews before ordering. They offer prices in Euros, free shipping, and the sender/distributor... Toon meer
Bedrijf heeft geantwoord
Vorweg: mit den Produkten selber bin ich zufrieden. ABER ich hatte diesmal 2 Taschen bestellt und wollte mich zuhause Entscheiden, welche mir zusagt und die andere zurückschicken. Ich soll nun auf... Toon meer
Bedrijf heeft geantwoord
Return had to be posted tracked mail to Australia at prohibitive cost, despite being mailed to me from their distribution centre here in UK. Essentially makes it a no returns supplier.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
Contactgegevens
8 The Green, STE A, 19901, Dover, Verenigde Staten
- hello@alpakagear.com
- alpakagear.com
2,4
Slecht
110 reviews
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Very happy to recoomend ALPAKA.
I am very happy to recommend ALPAKA.
I ordered a Alpaka Metro backpack and inadvertanly made an error in my email adress.
ALPAKA were understanding with excellent communication and the Metro arrive 10 days after payment.
I found the Metro is a very good backpack and up to expectation and certainly recommend it for day trips.
Well done ALPAKA.
29 april 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hello Wilf. Thank you for sharing your kind feedback about us at ALPAKA. We are glad that you are enjoying your Metro Backpack as well on your out and about trips.
Do let us know if there is anything that you would require assistance with by dropping us a mail at hello@alpakagear.com
Kauf Empfehlung
Relativ schnelle Lieferung (2 Wochen )
Produkt Qualität überraschend gut
12 april 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hello Nico. Thank you for the feedback and the positive recommendation as well. We sincerely appreciate it.
2 Months since i send it back
2 Months since i send it back, still no refund…
7 februari 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hello Alex, We are sorry to hear about this.
Kindly please drop us an email on hello@alpakagear.com for us to assist you further on your return refund. Thank you
First time and last time
First time and last time
Do not buy if from the U.K, delivery time was alarmingly slow, as everything is shipped from Hong Kong, in my case I needed to return the item. It is on the customer to pay tracked shipping to Australia to return it,
in order to initiate a return they need to "review" and then send follow up to approve your return.... this alone took 4 days...... the product is fine, if not a little over priced, the shipping and returns policy is insanity and unethical, would;d not consider buying any products in the future from now on
12 maart 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Mr Tom,
Thank you for sharing your feedback. I’m sorry to hear about your experience with shipping and the return process. We understand how frustrating this can be, especially when expectations aren’t met. Your concerns about our shipping and returns policy are important to us, and we’ll be reviewing them to ensure they’re fair and transparent.
I’m glad to hear the product itself met your needs, but I completely understand your decision not to shop with us again under these circumstances. If there’s anything we can do to make this right, please let us know. We appreciate your input as we strive to improve.
Great products, great service
Absolutely no worries with this company at all. My product was VERY premium, very well built and great value for money. I needed to contact customer support due to me putting the wrong email address in, they were very quick to respond and very helpful. I’d also highly recommend paying the few extra pounds for shipping insurance. I purchased my item on a Thursday, and it was in my hands the following Thursday. Already had compliments on my bag. Zero complaints.
10 maart 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hello Nate, thank you for your kind feedback and recommendation of our products here at ALPAKA! We truly appreciate it.
Excellent product but ripped off
Excellent product but when i checked out I paid tax and shipping and believed the product to be shipped from within the EU. When it arrived I incurred an additional €41.86 in fees making the bag way more expensive than I expected and more expensive than another product form within the EU. Happy with the product by feel ripped off the by the company, money lost so I will never return and suggest other learn from my issues.
7 maart 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Shaun,
Thank you for your feedback. I’m glad to hear you’re happy with the product itself! I completely understand your frustration regarding the additional fees upon delivery.
To clarify, since July 2021, EU VAT is charged at checkout for orders under €150, ensuring there are no hidden costs. However, for orders over €150, VAT may be charged when the package arrives, which can lead to unexpected costs.
We appreciate your insights, and we’ll work on making this information clearer for future customers. Your experience is important to us, and we hope you might consider giving us another chance in the future.
Great, and fast, I liked
The parcel was here on time, even a few days before I expected.
It's smaller that I thought and my phone doesn't feet easily, but it's ok
22 februari 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Fernando,
Thank you for your feedback! We're glad to hear your parcel arrived early. We understand that sizing can sometimes be tricky, and we appreciate your understanding. If you have any questions or need assistance, feel free to reach out. Enjoy your purchase!
Terrible shipping speed
Terrible shipping speed. After ordering all THREE of my orders, they shipped after 5 days of ordering. Really ALPAKA?!
23 februari 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Asmir,
I’m sorry to hear about the delays with your orders. We understand how important prompt shipping is, and we strive to process all orders as quickly as possible.
Most international orders ship from our warehouses in Hong Kong and China, while some items are available for faster domestic shipping from our Texas warehouse. We typically process orders within 24-48 hours on weekdays, with dispatch occurring within 24-72 hours after that.
We offer three shipping options for the US, including free standard shipping for orders over $95. I appreciate your feedback and will ensure it’s shared with our team to help improve our service.
If you have any other questions or need further assistance, please let us know!
Not on your side.
Order was lost in the mail, they refused to reship or refund. “Unfortunately, we're unable to reship your order since this isn't insured.” Nice
9 september 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Axel,
We are sorry to hear about this. Kindly please drop us an email on hello@alpakagear.com for us to assist you further. Thank you
Purchased a couple of items with this…
Purchased a couple of items with this company. A strap arrived broken so I thought no big deal, I will contact support. Support sucked, the folks had to get it "approved" as it was not their department. Once I got the approval they said they will provide tracking, 4 days later still nothing. I will never buy any thing else from them again... If a company is good I don't write a review but if they are bad, I feel like a have to let folks know. Thanks a lot Alpaka for making me waste time on you.
13 januari 2024
Review zonder uitnodiging
Antwoord van ALPAKA
Hi George,
I'm really sorry to hear about your experience. It's frustrating when things don't go as planned, especially with customer support. We strive to provide timely service, and it sounds like we fell short in your case. I appreciate you sharing your feedback, as it helps us improve. If there's anything else we can do to resolve this for you, please let us know. Thank you for giving us a chance to address your concerns.
Great gear no shipping issues
Great bag and amazing service.
Came in less than a week even with the Christmas post in the uk being slow and no hidden fees like other reviews.
Will definitely be buying more.
23 december 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Craig,
Thank you so much for your kind words! We're thrilled to hear you loved the bag and had a positive experience with our service, especially during the busy holiday season. We appreciate your support and can’t wait to serve you again!
Minimalistic Excellence: Impressed!
I ordered two items and I'm thoroughly impressed. Both are minimalistic, precisely what I was looking for. The delivery takes a bit longer, probably because they're shipped from the US (I'm based in the UK), but this was transparent during checkout, and the tracking service is excellent. Overall, a great experience and I would recommend.
26 november 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Thank you so much for your kind words, Kev! We’re thrilled to hear that you love the items and found them to be exactly what you were looking for. We appreciate your understanding regarding the shipping times, and we’re glad the tracking service met your expectations. Your recommendation means a lot to us! If you need anything else, don’t hesitate to reach out.
Will deduct 2 " handling fees" for same return
They charged two separate "handling fees" to return the same item. I purchased the item for $25 and I'm getting back $15.76. Do not buy from here unless you are 100% sure you will not have to return it
15 december 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Son,
I understand your frustration regarding the return process and fees. Our return policy states that all items must be unworn and in original condition to be eligible for a full refund, minus any applicable fees. Unfortunately, we do not refund shipping costs or transaction fees, which can affect the total refund amount.
We appreciate your feedback and will take it into consideration as we review our policies. If you have further questions or need assistance with your return, please reach out directly to our customer service team. Thank you for sharing your experience.
Good products, long waits
I have ordered like 7 things at least from ALPAKA and I do like their products. There are things I’d change to some of them but overall they are definitely good quality. One thing that bugs me about the company is how long it takes to arrive. You can order something and it won’t ship for a least a week. Which can be frustrating. For the price you’d think they could grow a bag in a box and ship it fairly quick.. I could be totally wrong but almost all companies I’ve bought through is able to get the product in my hands within a week. But overall I still like the products. Wish they had more hook and loop parts in some of them, also I wish they did more patches and sold patches. Or stickers. Things like that are basically free advertising for them. If you see a sweet backpack with an ALPAKA logo, you know where to look.
14 november 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Evan,
Thank you for your feedback and for being a loyal customer! We’re thrilled to hear you love our products. We understand the shipping times can be frustrating, and we’re constantly working to improve that.
Your suggestions for more hook and loop parts, patches, and stickers are great ideas! We’ll definitely take them into consideration for future product lines. We appreciate your support and hope to continue exceeding your expectations. If you have any more thoughts, please feel free to share!
WORST COMPANY
WORST COMPANY: Don't ever, please, purchase anything from this company. Find some more decent and trustworthy companies, please. You will be disappointed if you buy from this company.
13 oktober 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Ben,
We are sorry to hear about this. Kindly please drop us an email on hello@alpakagear.com for us to assist you further. Thank you
DO NOT LET THEM GET YOUR REAL EMAIL
Just the worst ! DO NOT GIVE TGEM YOUR REAL EMAIL !!!! Nothing you can do will stop their spam after your order & tysts to the point where they even spam you & they actually apologise for doing it !! What a disaster of a scamming pack of scumbags
20 mei 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi there,
I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your email address so we can look into this and see how we can assist you? Thank you!
HORRIBLE SERVICE AND HIDDEN COSTS
HORRIBLE SERVICE AND HIDDEN COSTS
Absolutely horrible service , quality and attitude.
I payed 20$ for express expedited delivery, but I had to wait more than three weeks, meanwhile I was told that it’ll take 3-5 business days.
No one told me about hidden fees, but I had to pay extra 70$ for customs and duties and no one told me that package is going from china.
Customer service - what is that ?
Never heard about it.
Waited for ages for an answer from them.
DHL - worst company i can think of.
Left my package somewhere, but not at my house.
In the end - quality of products from Alpaka - 3/10.
Very dissatisfied and disappointed.
Better buy some 5.11 or Maxpedition pouches / bags.
31 juli 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi there,
I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your order number so we can look into this and see how we can assist you? Thank you!
Decent products and good service
I've ordered from them twice.
The product quality is satisfactory.
My second order got lost and they shipped a replacement which eventually arrived and gave me a coupon for my trouble.
13 juli 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Kristian,
Thank you so much for your kind words! 😊
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Thank you once again for your support!
Quality product!
Quality product but does take a bit of time to arrive as I guess it's coming from the US (UK based here!). The tracking service is very clear so you can keep an eye on things. I got the metro sling and couldn't be happier with it. I've been looking for one similar to this for a good while and this was the first one that ticked all the boxes while still looking good with everything.
5 juli 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Mike,
Thank you so much for your thoughtful review! We’re thrilled to hear that you’re happy with the metro sling and that it met all your expectations. We appreciate your patience with the shipping time, and it’s great to know that the tracking service kept you informed along the way.
If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new sling!
The product itself appears decent BUT
The product itself appears decent. However, the shipping was extraordinarily slow for 2023. Also there is no company phone number that I found. Email response was 2 days. They also do not price match for sales which is just awful and greedy. I bought a bag and 5 days later it went on sale.
3 juli 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear you find the product decent, but we sincerely apologize for the slow shipping and the delays in our email response. Your feedback is crucial, and we’re actively working to improve our processes.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
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