Very happy with my new bag! Had some issues with the delivery due to their local shipping partner for the last stretch, but it was quickly resolved by the customer support. Great quality bag with wel... Toon meer
Bedrijf heeft geantwoord
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Return address is in Australia, meaning the costs are up to €60 to return an item. I wish I had read the reviews before ordering. They offer prices in Euros, free shipping, and the sender/distributor... Toon meer
Bedrijf heeft geantwoord
Vorweg: mit den Produkten selber bin ich zufrieden. ABER ich hatte diesmal 2 Taschen bestellt und wollte mich zuhause Entscheiden, welche mir zusagt und die andere zurückschicken. Ich soll nun auf... Toon meer
Bedrijf heeft geantwoord
Return had to be posted tracked mail to Australia at prohibitive cost, despite being mailed to me from their distribution centre here in UK. Essentially makes it a no returns supplier.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
Contactgegevens
8 The Green, STE A, 19901, Dover, Verenigde Staten
- hello@alpakagear.com
- alpakagear.com
2,4
Slecht
110 reviews
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Great quality products and even better…
Great quality products and even better customer service.
2 mei 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Raoul,
Thank you so much for your kind words! 😊
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Thank you once again for your support!
Hidden costs !!! Such a disappointment
Such a disappointment. I had the surprise today, from DHL, that I must pay a 60 EUR Custom and Duty tax, before getting my package (And i ordered with fast delivery)...
Also, It seems that their products are being delivered from China ... Another "good" surprise ... Don't order, it's not worth it.
24 april 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Alex,
I’m really sorry to hear about your experience. Just to clarify, since July 2021, orders under €150 should have VAT included at checkout, so there shouldn't be any additional charges. For orders over €150, customs fees may apply upon arrival in your country. We strive to be transparent about these costs and appreciate your feedback. If you have any questions or need assistance, please let us know.
39 days and counting till order is shipped
Placed an order been 39 days since my order has been shipped out to me. Been told by email it was pre-order, was do to be shipped on the 15th only a label has been created on the 18th. Usps still shows nothing has been picked up from them to be sent to me. Don’t waste your money on this company, buy from a more established brand/company.
11 maart 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Traveler,
I’m really sorry to hear about the delays with your order. It’s frustrating when expectations aren’t met, especially with shipping. We understand your concerns and appreciate your feedback. If you haven’t already, please reach out to our customer service team for assistance; they’ll be happy to help resolve this issue. Thank you for your patience.
Quality and design are excellent
Quality and design are excellent. I've ordered several times from them (from pouches to the Elements Backpack) and love their gear. Customer service is great and shipping could be a bit faster but haven't had any issues yet. Love ALPAKA!
28 maart 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Greg,
Thank you for your wonderful feedback! We’re so glad to hear that you love the quality and design of our gear, as well as your experiences with customer service. We appreciate your support and are always working to improve shipping times. We can’t wait to see what you’ll order next!
Stay well away from this company
I placed an order on 8th December with Alpaka Gear through their website. Expected delivery was 10-16 days. Today is Jan 8th and nothing received. I have sent several courteous chaser emails but no reply. I received a Royal Mail tracking number, however RM inform me that nothing has been dispatched to them (from China). Rarely do I have the misfortune with such things, but my advise is to stay well away from this company.
8 januari 2023
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Andy,
I’m really sorry to hear about the trouble you’ve had with your order. That’s definitely not the experience we want for our customers. Delays can be frustrating, and it’s concerning that you haven’t received a response to your emails. Please reach out to us directly with your order details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for your patience, and we appreciate your feedback.
Avoid!
Avoid!
Terrible support service - did not respond to any email. Instead of the specified 4-7 working days of delivery (payment for express delivery), delivery in 20 days. They charge a tax that is not registered in the iOSS system, and then upon arrival of the parcel, you have to pay this tax again (euro zone) Scammers!
15 december 2022
Review zonder uitnodiging
Antwoord van ALPAKA
Hi VL,
I’m really sorry to hear about your experience. It’s unacceptable that you haven’t received support and that your delivery took so long, especially with express shipping. We aim to provide clear communication and transparency regarding taxes and fees. Your feedback is invaluable, and I encourage you to reach out to us directly with your order details so we can address this properly. Thank you for bringing this to our attention.
Never received the item that I ordered…
Never received the item that I ordered and Alpaka refused to refund. A lot of "thoughts and prayers" type emails from Alpaka about how they understand my frustration and value me as a customer, but they have done nothing else by way of making it right. I have had to open disputes with my bank and the Better Business Bureau. Save your money and choose a different company.
4 november 2022
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Sean,
I’m truly sorry to hear about your experience. It’s frustrating to feel unheard and unsupported, especially when you haven’t received your order. We take these matters seriously and aim to resolve issues quickly. I recommend reaching out again with your order details, as we want to make this right for you. Thank you for your feedback, and I hope we can improve your experience.
Took my money, no delivery, refused refund
Took my money over a month ago and still no delivery. Terrible customer service and ignored request to provide refund so I can buy alternative for my trip.
29 november 2022
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Edwin,
I’m really sorry to hear about this situation. It’s frustrating when orders are delayed, especially when you have upcoming plans. I understand how important it is to receive a timely response. Please reach out to us directly with your order details, and we’ll do our best to resolve this and process a refund if necessary. Thank you for your patience, and we truly apologize for the inconvenience.
Horrible quality
Horrible quality. Used for 3 times and already put it in the garbage.
100 pounds down the drain. Have pictures of it if needed
29 april 2022
Review zonder uitnodiging
Antwoord van ALPAKA
Hi Guilherme,
I’m really sorry to hear about your experience with the quality of the product. That’s not the standard we strive for, and I understand how disappointing this must be. Please reach out to our customer service team with your order details and any photos you have. We’d like to address your concerns and see how we can make this right for you. Thank you for your feedback.
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