Amalfa Reviews 

75
•
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered and paid for a sample of wallpaper. The money went out of my account a week ago today. I have not received the item but I have received an email asking if I enjoyed my order ? Do I want to o... Toon meer

Beoordeeld met 5 van de 5 sterren

Thanking those who was involved to ensure that I received my order before Christmas. I believe it to be Kate, who I had laised with over the last few days. I understand the issue was my house numbe... Toon meer

Beoordeeld met 5 van de 5 sterren

Very prompt reply after sending an email about damaged product. Very kind and helpful person guided me through the process, issued a refund immediately. Keeping me informed and updating about... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Their shilajit is amazing. From 24 hours I felt benefits in my vision. I get up at 4am, go to the gym, then do 12 hours in the kitchen so I usually crash at 3pm. But with Shilajit I powered on throug... Toon meer

Bedrijfsgegevens

  1. Woonwinkel
  2. ook in
  3. Bedwinkel
  4. Behangwinkel
  5. Lampenwinkel
  6. Spiegelwinkel
  7. Stoffenwinkel

Over Amalfa

Geschreven door het bedrijf

Amalfa is a family run business that specialises in providing high-quality home interior products to customers. With an extensive range of products including fabric, bedding, wallpaper, lighting, and rugs, we have everything you need to transform your home into a stylish and comfortable living space.




Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

75 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(75)

0 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

The customer support is excellent

The customer support is excellent. I had ordered a rug but I found that it did not suit the room. One of the team was arranging for collection with the particular company that sent the rug. It was taking a long to me for the collection and when I contacted Amalfa I was advised that the refund would be given and that I could keep the rug to give to someone else if it was not collected

15 mei 2023
Beoordeeld met 5 van de 5 sterren

Great customer service.

The item arrived a few days later than expected, but this wasn't due to anything anyone at Amalfa had or hadn't done, and Katie kept me well informed of progress.

Very happy with the item.

8 mei 2023
Beoordeeld met 4 van de 5 sterren

My order arrived quickly

My order arrived quickly. Some of it was out of stock so I was advised of those quickly after the order shipped. I ordered a replacement and was refunded the postage. Items are as described and I am very pleased with my purchases. I ended up ordering 3 times and each time my delivery came within 3-5 days.

1 mei 2023
Beoordeeld met 5 van de 5 sterren

Beautiful product.

Beautiful product.

Constant updates from when order was placed to delivery. Product came well packed. Stunning vase, it exceed my expectations.

28 april 2023
Logo Amalfa

Antwoord van Amalfa

Hi Colette,

Thank you so much for taking the time to leave a review, we are so glad you are pleased!

Katie

Beoordeeld met 5 van de 5 sterren

Fast and efficient delivery

Fast and efficient delivery. Beautiful vase - very happy with purchase

1 mei 2023
Logo Amalfa

Antwoord van Amalfa

Hi Tanya,

Thank you for your lovely review, it's very much appreciated!

Katie

Beoordeeld met 5 van de 5 sterren

Cushion cover s

Arrived really quick, lovely pattern, look great on my garden furniture,very happy with product 😊

27 april 2023
Logo Amalfa

Antwoord van Amalfa

Hiya Tracy,

Thanks for your review, we love this product too!!

Have a super summer :)

Katie

Beoordeeld met 1 van de 5 sterren

Absolutely disgusted with this company-…

Absolutely disgusted with this company- do not use them! Ordered 2 small items which arrived in separate parcels - one of which was a tiny piece of foliage which could have fitted in an A4 envelope and arrived in a HUGE box full of bubble wrap - seriously terrible and makes me question using online shopping at all shhh companies like this around with no regard for how their items are packed and delivered

1 mei 2023
Logo Amalfa

Antwoord van Amalfa

Hi Jessica,

Thank you for your review.

I have replied to your email this morning about this.

I am sorry about the packaging in this situation, this was sent directly from the supplier and I have fed back your thoughts, which we completely agree with.

Do let us know if you have any further questions.

Katie

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service , really quick email response to my queries by Kath and my goods where delivered when told and everything is fabulous and prices fabulous !! - Thankyou

2 mei 2023
Logo Amalfa

Antwoord van Amalfa

Hi Julie,

Thanks so much for taking the time to review :)

Katie

Beoordeeld met 1 van de 5 sterren

ORDER #F1988

ORDER #F1988
I ordered a duvet cover and pillowcases on 22nd April and have still not received the order or had any correspondence since 24th April when I received an email telling me pillowcases were out of stock. I replied stating I want to continue with the duvet cover. I have since sent a further 5 emails and now requested a refund as I had no response to any emails I sent.
This customer service is shocking. I would not recommend shopping with Amalfa

10 mei 2023
Review zonder uitnodiging
Logo Amalfa

Antwoord van Amalfa

Hi Kerry,

Thank you for your review.

I have just responded to your email, to confirm we have refunded this in full.

We emailed when the order was placed to let you know that an item was out of stock, and were awaiting a response to see if you still wanted the other item, as they were part of a matching range.
Unfortunately, we have not received any of the emails apart from the one from today, so I do apologise. If you could please respond to my email to let me know where these emails were sent, so we can investigate this end?
I'm ever so sorry again Kerry.

Katie

Beoordeeld met 1 van de 5 sterren

Poor customer service

Order number #F1954

Ordered a twig heart and forgot to change my address as just moved. Contacted Amalfa when I realised, received email confirmation that this had been noted then discovered the person I spoke to either didnt amend details of had forgotten to tell me the request wasn't actioned. They claim item has been delivered but the person in my old home hasn't received it. I have asked many times to send me proof of receipt but I've received nothing, they're also not responding to any correspondence. I'm bitterly disappointed at this behaviour and feel it's unprofessional and extremely shoddy customer service. I won't use again and I would not recommend

16 april 2023
Review zonder uitnodiging
Logo Amalfa

Antwoord van Amalfa

Hi Jayne,

Thank you for taking the time to leave your review.

As mentioned by email we did amend the incorrect address on the most recent order, however the previous order had already been dispatched at this point and was sent back to the warehouse.
I'm not sure if you have received my response or not, but your order has been refunded in full.
Please do accept our sincere apologies we weren't able to catch this in time.

Katie

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