Graham and GreenReviews 

I bought a gift card as a birthday present, only to discover afterwards that it can't be used in stores and is only valid online. With the high delivery costs, it makes for a very disappointing gift. This restriction wasn't clear when I purchased it. I wouldn't recommend buying their gift cards.

I bought a cabinet from Graham and Green and after waiting sometime for it to be delivered it was completely the wrong time. After sending multiple images and repackaging it all I was told I have to wait until the collection to be booked for the refund to be processed, then they said I have to wait until it’s collected. I have this in writing and this confirmed with the management now they have changed the story and saying can’t process the refund despite it being collected and can be tracked. This a super frustrating experience and seems like I may have to go down a dispute route with my bank. You could kept your promise that you make customers over email!

I purchased a desk from them in April. By may the paint was coming off. I emailed to ask if this paint was safe to contact, and why was it rapidly deteoriating. The answer came over two months later after I lightly nudged them on instagram. They've brushed me off by telling me to use a protective mat. Very, very disappointed.

I have been happily shopping at Graham & Green since they were first in North Acton many years ago.
BUT NEVER AGAIN.

The customer 'service' response could not have been more frosty and hostile.

Looking at other recent one star reviews I see that I am not alone in noticing that something has changed with this company and not for the better.

I have just taken delivery of a small bistro table described under their heading as a garden table... "they’ve all been made to last and withstand weathering over time."

There is no mention of needing to assemble the table on delivery. I discovered when looking at how to put it together that it cannot be stored outside so it can hardly be described as a 'garden table' having "been made to withstand weathering over time."

It was bought specifically as a garden table and now that I need to return it, I have been told that they will be charging me £30.

Disgraceful, Graham & Green.

You really shouldn't advertise indoor tables under 'garden tables' and when you get it wrong, you should not be charging a previously loyal customer.

I posted here a couple of weeks ago to express my dissatisfaction with the very expensive returns policy. I have now been waiting 12 days for the money to be refunded into my bank account with no joy. I am close to beginning the process of reclaiming the money through the small claims court.

I saw a woman, selling a cabinet on FB Marketplace which I wasn’t interested in, however she did display this gorgeous lamp on top of the cabinet, which I was interested in. I used Google photo to tell me where to buy it and it brought up this company, “Graham and Green”. I searched their website and found Hetty The Hair. Wow, she was gorgeous! I had to have her and when I saw the price tag of £140.00, I thought what a bargain for such a beautiful and quirky lamp. The lamp was delivered via FedEx within two days and it arrived perfectly. I absolutely LOVE her. If you’re looking for value for money and love anything quirky, like me, then do yourself a favour and buy her. Hetty The Hair is adorable! If I had the option of showing a photo then I would but I don’t see the option here.

I will definitely buy from your company again.

Lovely unique items and have loved the Indian themed events I've been to in store. Always had a good experience shopping in the few times I've used them.

I recently purchased the long velvet curtains for my bedroom.
What I wasn’t aware of is that there are two different pink colours mocha rose and tea rose. I ordered the mocha rose thinking it was one and the same colour. When they arrived I put them up and thought they looked darker than the website, but still loved them.
After a couple of days I thought they really need a tie back so bought the bows. I purchased the tea rose colour - again oblivious there are two pinks.
The contrast actually makes the whole look. I love them!
In hind sight the tea rose would have made my room too girly. This looks more glam.

Appalling service trying to return a picture. 4 failed attempts to pick up - 5 weeks later. Still no refund as a result. They need to sort out their logistics.

Placed an order on Christmas weekend so expected a short delay in delivery, however, when my parcel arrived, was delighted with quality of all items and level of packaging especially delicate items. Will be shopping with G&G again!

The item was not as shown on the image, very dull in colour, no shine and bland. I requested a refund which was agreed and was then charged a ridiculous amount for a DPD collection. I will not be ordering from this site again or recommending it to anyone else.

Fantastic customer service. The trinket dish I’d ordered had a flaw. I sent customer services a photo and they sent an apologetic email and replaced the dish immediately. All very helpful, quick and efficient. The replacement is perfect and has arrived in time for Christmas.

Although my purchase of six wine glasses two of which were smashed on unpacking customer service were excellent on responding and sorting out two replacement glasses within days, great service.

I ordered the Mr Darcy Rabbit Lantern in plenty of time for a friend’s birthday. Initially I was delighted with the product; good solid weight and quirky design, but sadly noticed one of the ears was badly cracked. Promptly emailed company explaining the fault and offered a replacement which arrived the next day! I was very impressed with their swift response and efficiency! But not for long, discovered the second rabbit also had a badly cracked ear! Obviously a weakness in the design. I emailed again and expressed my concern that maybe it was a faulty batch, and was once again promised a replacement. I thought I’d give them one more chance! It arrived a little later, now only a few days off my friends birthday, and yes you’ve guessed it……Darcy Rabbit had damaged chipped ears!!!! Enough was enough! Asked for a full refund which was promptly paid but had also requested that the management team are made aware of this substandard product.
I still haven’t got a present for my friend and have been left very disheartened with the whole ordeal. Also have a rather sinister collection of broken rabbits staring at me from my kitchen counter!! 😳 Such a disappointment from a company I have always held in high esteem ☹️

DO NOT…I repeat DO NOT buy one of the luxury sherpa throws currently on their website for £48. Mine arrived this morning and it is the cheapest, flimsiest, thinnest “Luxury” throw I have ever purchased. I can actually see daylight through it, it’s so thin. I have telephoned and emailed them as I want a free return and full refund. There were many items on their website I had earmarked for purchase (one over £1800) but I won’t be buying anything else from them ever again. I will edit this review with an update on their customer service once I receive a response from them. Absolutely unacceptable to send such rubbish for £48! I wish I was able to upload a photo.

I ordered an island from Graham and Green, but on arrival we could not fit it into the intended room. I got in touch, and they were simply fabulous. No issue, no quibble, just returned and then refunded.
Unheard of - and great levels of customer care. I'll be ordering items again.

Burnt orange sofa cushion. The cover is stunning and visibly good quality. Ruined by the unusable cheap cushions inside- i will have to buy new ones.

Absolutely shocking after service process. Nobody answers the phone, no chat service and the email response can take over 24 hours.

A company that has bitten off more than it can chew!

Excellent products and speedy delivery - how things should work!!

I love G&G products and it’s my first place to look for homewares. I recently bought an ochre ceramic side table which I thought would perfect next to our sofa where we have limited space. However when it arrived the top it had a convex top which meant we couldn’t stand a cup or glass on it. It was totally impractical as a side table which is probably why it was staged with items standing on a book on it on the sales page. I wouldn’t feel so annoyed if I hadn’t had to pay £70 in delivery charges (£35 delivery and £35 return). I’ll be looking elsewhere with less onerous delivery charges next time. You need to more transparent about the practicality of the items you are selling.