Amani Travel & Tourism Reviews 

Extremely Disappointing Experience – Refund Still Not Received

I had booked round-trip flights to Bali for two people through Amani Travels & Tourism for our wedding anniversary. Unfortunately, the trip had to be cancelled just a couple of days before the travel date due to a passport validity issue.

At the time of cancellation, I was clearly informed that the refund would be processed within 7 working days. That promised timeline has long passed, and I am still waiting for the refund.

It is now approaching two months, and despite countless calls and messages, there has been no proper update, clear explanation, or confirmed timeline for when I will receive my money.

I have repeatedly followed up with Saif, the owner, and Hasna Fahad, Sales Executive. Unfortunately, the response from both is repeatedly something like: “Hi Mam, good morning, I will update.” But there is no actual follow-up or meaningful update afterward. I have to keep chasing them for my own money.

I understand that cancellations and refunds can sometimes take time. However, when a company specifically promises 7 working days, it should either honour that commitment or provide a proper explanation for the delay and a realistic timeline.

Instead, I have experienced repeated vague responses and no proper accountability.

Extremely poor customer service and communication. After taking payment, customers deserve transparency and timely updates, especially when it comes to their refund.

Based on my personal experience, I would not recommend Amani Travels & Tourism. Please be very careful and make sure all refund commitments are clearly documented before making any payment.

Very Poor and Disappointing Service

Extremely disappointing experience with the visa service. The visa was not processed within the promised or reasonable timeframe, and there was no proper communication or timely update from the team.

In particular, Mr. Nihad was very difficult to reach. Calls and messages were not responded to properly, and there was repeated delay without any clear explanation or status update. Customers should not have to continuously chase the agent just to get basic information about their visa application.

This level of poor communication, lack of responsibility, and unnecessary delay is completely unacceptable for a visa service. When people are depending on their visa for travel, timely processing and proper communication are extremely important.

I strongly recommend that the management take this issue seriously and improve their customer service, communication, and visa processing procedures. Very disappointing experience and definitely not the level of service a customer expects after paying for a professional visa service.

Worst service I ever get....1 week I am stuck here in oman...not only me I found bunch of people stuck here who process their visa with same agency....funny thing still they haven't applied for visa yet.only people applied through amani travel and tourism is stuck here.no proper response from agent..they are not ready to provide application number.and keep on giving fake promise it's on process....agent shammas and nihad ...don't believe this fruads

They cancelled our trip and in March and still not refunding the money. They are not responding either on Mail or whatsapp or any social media platform. Not sure its a genuine company. However, registered a complaint in with consumer court.

strongly advise anyone considering Holidayys.com / Amani Travel and Tourism to think twice before making any payment.

I booked and fully paid for a group tour to the UAE for the Eid Al Fitr 2026 holiday. The tour was subsequently cancelled due to the prevailing war/security situation. While cancellations due to unforeseen events can happen, what is completely unacceptable is the way this company has handled customer refunds.

It is now the end of June 2026, months after the cancellation, and I am still waiting for my refund. Despite numerous follow-ups by email and messages, I have received no meaningful resolution. Most of my communications are ignored.

The representatives I dealt with were Shebin and Shamsir. Unfortunately, my experience with both has been extremely frustrating due to the lack of responsiveness and poor communication that have not resulted in any refund.

What concerns me most is not the cancellation itself, but the complete absence of professional customer service afterward. Once payment was collected, obtaining updates or accountability became a challenge. As a customer, I have spent months chasing my own money.

I have retained records of payments, emails, and follow-up communications and can substantiate the timeline of events. I sincerely hope the company resolves this matter immediately rather than forcing customers to continue pursuing refunds and take strict actions.

Bad services

I transferred AED 1,000 to them to issue a visit visa for my mother, but they refused and said the application was rejected. I asked them for an invoice for the fees, but they didn't send it. I asked them to return the remaining amount of the visa fee to the immigration department, as they didn't provide me the visa or give me a single dirham back. I asked them to issue a new visa, and they asked for another AED 1,000. Should I transfer it?

better avoid this,,that you will understand after you booked, there are lots of travels from abudhabi itself,better opt that

The trip went well and everything was great. The staff were friendly and explained everything in detail. Prices available

Many Thanks Amani tours , Special thanks to Ms Shamshad for planning and arranging amazing 3 night and 4 days Baku trip. It was Well organised and a safe journey.

Regards,
Rahul Ravindran and family