Amazon Reviews 

Amazon delivery.
The courier sent my parcel worth $95 in the wrong building. My unit is #16 but they drop it in the building Unit 1-14. Do you have common sense? They delivered it morning but the Package was gone when i tried picked it up in the afternoon as i was working all day! Not ordering from you again!

I purchased a faulty product online which arrived broken. Amazon supported the seller rather than me who has been a loyal prime member for quite a while now and who has purchased many items off Amazon. A ridiculous amount of items. The guarantee means nothing. Don't believe them. They will let you down after you spend $70 or so on a piece of rubbish

Amazon refuses to accept any possibility of a credit or debit card for payment because I used my PO box as my delivery address.
Well goodbye NEVER will I be an Amazon customer. I want my PO box for deliveries and I DO NOT WANT TO JUMP THROUGH HOOPS to get it done!!!!!!!!!!!!!!

amazon are a very inconsistent and incompetent company. not only do they advertise products not in stock, when you do order it can take weeks for products to arrive at their warehouses before they even get shipped to customers!! this has been my experience multiple times!
their system does not work!

Never trust their delivery dates especially if ordering for an upcoming birthday. They change quite regularly, next day becomes two day delivery and one month away becomes two or the dreaded ‘undeliverable’ which is Amazon speak for “We don’t give a damn!”.

Half star rating if I could. Not even delivered it to the right address.

How hard is it for a delivery driver to read an address? I left clear instructions which street, colour of the entrance and name of the building. Yet the driver delivers it to a street behind us. Clearly reading an address with additional instructions is optional for drivers.

PLACED AN ORDER AS A GIFT. DELIVERED TO A WRONG ADDRESS. REPORTED TO CUSTOMER SERVICE AND STILL ASKED ME TO FILL AN OFFICIAL REPORT WHEN THEY ALL HAVE THE INFORMATION THEY ARE ASKING ME. WHAT A WASTE. THIS IS WHAT YOU GET FROM A WELL KNOWN ONLINE SHOPPING SITE. LOL

Just experienced a very poor handling of a sham promotion with Amazon.

I ordered something under promotion, and seller did not send the item, I send them a message but got no reply so I contacted Amazon and a staff named Neelendra Singh chatted with me. I sensed something amiss and raised my concern but the staff assured me the item is sent and I WILL receive it. He/She assured that Amazon NEVER have sham seller and my order passed through all the fraud, scam etc tests.

Then 2 days later (today), the seller canceled my order. I contacted Amazon again and all they can say is they will investigate and take "action". I got a mere $20 as "token" for all the fustration I went through instead of making the seller fulfill the deal.

So a sham seller, get your money, wait a few weeks or a month, then return your money and all they got was probably removal as a seller. Then they go elsewhere or start a new account and do it again. And Amazon either did not check or they allowed it.

imagine 1000 users ordered every month. They simply use new buyers' money to pay the "refunds" and keep going forever. How good of a Ponzi scheme could that be?

I ordered an item that had to be shipped from overseas. Tracking showed it was shipped to Australia, arrived at local delivery centre, then with no explanation was not delivered and order cancelled.

Tried to find out why, but Amazon cuts short any attempt to do this and just says to reorder item.

Im now 3 weeks into getting something I needed to use quickly, with no explanation why it was not delivered - extremely poor service.

Amazon is by far the worst commerce company to buy from absolutely ridiculous how in the world they are one of the biggest companies is beyond me I will never use Amazon ever

I purchased a white boucle office chair off Amazon and it arrived 3 days later. In terms of delivery, i can't fault the service. We unpackaged the chair and commenced assembling it. During the assembly we discovered the foot rest metal bars had rust in two areas. We then found grey dirty marks on the back rest and the back rest cover possibly from previous use. As the remainder of the chair is fine, we wanted them to just replace the damaged/faulty components. However that options is not available. They only refund/replace when the chair is returned to them. Furthermore, the chair is vacuumed packed so it is much smaller when packaged and then expands on opening, as the chair was assembled and expanded the chair doesn't not fit in the original box it was shipped in. If the chair isn't boxed correctly they can deny you a refund/replacement! No one has vacuum packing facilities at home. I purchased a chair in good faith where the supplier claimed "satisfaction was guaranteed" only to receive a product that appears to have been used previously and now I need to return an elephant in a box fit for a mouse!

Worst company ever I placed an order and the system cancelled automatically, tried again went through, than over a day later they sent me an email stating i had violated the terms and conditions of service,
I just placed an order!!!! How is that violating terms and conditions???? Then they closed my whole account. Shop e-bay always now.

Why do we bloody HAVE to give these useless charlatan businesses ANY stars.Amazon Australia and there useless poor excuses for customer reps are an excellent reason to shop on e-bay.At least there they don’t lie to you about passing on your concerns to managers……Not that I have ever had to with e-bay.At Amazon I am constantly lied to about forwarding my complaint to supervisors and then have to explain everything again to another rep when calling back…..Payment for this product went through and they deny of course.Paid using Zippay and money is shown in my account information as paid to Amazon ,I have even sent them a screen shot as evidence and yet I keep getting emails saying they have not received payment.When I log in to Amazon Australia,I still see a notice saying “Revise payment” and product not sent.Checked and spoken to zippay and they confirm payment was sent.If I was to Revise payment as Amazon suggests,I would be doing another payment for the same thing.Every time you ring these useless overseas call centres masquerading as service agents for Amazon ,you can hear the boredom and incompetence followed by lies about looking into it or passing on to a so called SUPERVISOR.This so called supervisor,I suspect,is probably just another service operator….I WONT QUIT trying to get my money back and if after another phone call with these scammers….sorry,I mean agents,I will take it to ACCC if I have to.I know eventually I will win this argument but Amazon Australia may not be a scam company but by God they are useless and incompetent.I will get rid of them and stick with e-bay…..

Deceiving and calculating is how I would describe Amazon. Unauthorised monthly charges have been charged to my card for Amazon Music, but there is no subscription in my account for me to cancel.
I never authorised access to this subscription and I'm told it's my fault and to change my password, I can do that but how will the payments in the future stop? Appalling company

Delivery of paid items to apartments or buildings are left in an unsecured places where anyone can just grab and go. The delivery person does not call or text when delivering where he or she could not access the secure building. Just leaves item outside for anyone to grab.
I have called them and they promised to rediliver same day. But nothing happened as yet and they did not even refund the amount !!, basically my advice is do not purchase or order anything from Amazon if you live in a secured building. You will lose the items and refunds.

The phone number published for customer service is a dud. No one answer. 1800 571 894. Or 034708 5645
So customer service is very bad.

3 weeks complaining about orders getting cancelled automatically customer support useless. Telling me they will contact me never do amazon dont care about customers also refuse to get supervisor when asked. Im done no more amazon.

Amazon sent a completely different item then what my husband ordered. Before they will refund we now have to send the parcel back to them by dropping off at the closest local storepoint which turned out to be the TSG store Pub Lane Greenbank. I went in to drop the box off and they would not take it. They will only accept very small boxes. I said if you are registeted with Amazon as a store point then you should take all size boxes for drop off. We now have to find another store point to drop off Amazons mistake further from home becauce Amazon lets them dictate what they will or won't take. You should either be a drop off point for everything or not at all. Amazon is definitely not about customer service anymore

My parcel was left on the front lawn instead of the front door..I won't be buying from Amazon ever again.

Remember when Amazon Prime had fast shipping? So do I. That’s a thing of the past now. My orders are taking 2 weeks on average now.

Also their chat service is horrible. I’ve been having issues with orders being cancelled, and no one has given me an explanation.

If I could rate it 0 stars, I would. Having purchased an item during the Prime Day Deals, Amazon cancelled my order without informing me. They sent me an email the day before saying the "delivery was delayed" and so I check, and it's cancelled. Navigating their customer service page is useless so I rang them on a number I found on the internet. 7 phone calls later, 5 days, and an agent saying they will price match if I re-order the same product, and turns out they can't price match. Despite me having a written email saying they would ( as I do my due diligence) they said they couldn't. Having ordered another item to request the price match, they declined. I was so outraged I requested to speak with the manager who declined the price match with no transfer. Absolutely abhorrent service - I'm appalled by the company and will never be using them again. Steer clear of Amazon.