Amazon Reviews 

I have purchased/ ordered items on Amazon for 12 months now use at least 3 times per week as prime member, I had made a purchase, Amazon had decided to cancel 2 out of the 5 items on my order and demand my personal Id or passport to confirm it’s me. Super annoyed why they want to collect my personal info like this.
If there was any suspicious activity that would be my bank flagging someone buying not, this is not Amazons job. I feel this is a personal data grab.

DELIVERY and CUSTOMER SERVICE was GARBAGE! No call or text from the courier. Parcel cannot be rerouted to the depot. CS suggested just cancel it! WT If only Jeff Bezos knew!

Very disappointed with this experience. My order was showing “Arriving Today” the entire day, so I waited for it, but it never arrived. Then, without any proper explanation, the status changed to Delayed. I had specifically ordered this item because I needed it urgently before my flight, and the delay has completely disrupted my plans. If the package wasn’t going to arrive on time, the delivery estimate should have been updated earlier instead of showing “Arriving Today.” This has been frustrating and unreliable. I expected much better service.and top on that there’s no assistant to contact not email option as well poor customer service

⚠️ BEWARE OF AMAZON – ITS ACTIONS PROTECT SCAMMERS INSTEAD OF CUSTOMERS ⚠️
Amazon's actions protect scammers instead of customers.
A dishonest third-party seller can take hundreds of dollars from a customer, send a worthless item instead of the product that was ordered, and provide a tracking number. Once the tracking shows "Delivered," Amazon treats that as proof that everything is fine—even if the customer received a completely different item.
That is exactly what happened to me.
The seller was deregistered from Amazon before my return period had even expired. Despite knowing this, Amazon repeatedly instructed me to contact that seller and submit an A-to-Z Guarantee claim that had already been denied. I explained this multiple times and provided the relevant evidence, yet I kept receiving the same scripted responses instead of a proper investigation.
To make matters worse, Amazon removed my negative seller feedback. My review described exactly what had happened so other customers could avoid the same experience, but Amazon claimed it was "not about the seller" and struck it through instead of allowing other buyers to see the warning.
Amazon had every opportunity to investigate this case properly. Instead, it chose to ignore the evidence, leave me without a remedy, and remove a legitimate warning from public view.
Amazon's actions protect scammers instead of customers.
If a seller sends you the wrong item, disappears from the platform, your claim is denied, and your warning to other customers is removed, don't expect Amazon to stand behind you.
Think very carefully before purchasing expensive items from third-party sellers on Amazon.

I am elderly, 74 in August. This makes my heart race, not good. It probably got my BP up!

Yesterday I received a box with Order number
503-0733335-0522223 that I had ordered and received about two weeks ago. In it was a 6 roll pack of VIVA PAPER TOWELS, 5 MTR READY TO EAT DAL FRY, 2 Ajax Windex Glass Cleaner.

Today I received a package with Arnotts Butternut Snap Cookie Biscuits in it. Evelyn – Sebastopol, Victoria that I ordered and received about two weeks ago.
Order # ‫503-0733335-0522223

I had received that stuff a couple to three weeks ago!!
I did not want it again!

When the delivery guy came to bring me the package of cookies, I refused them and i also gave him the package box with the 6 roll pack of VIVA PAPER TOWELS, 5 MTR READY TO EAT DAL FRY, 2 Ajax Windex Glass Cleaner. So, he took both todays package of cookies and yesterdays box. It was open.

Amazon charges customers when they send stuff out. I use AfterPay. I am worrying that they may have charged me for yesterday's box and todays package (mailer bag) of cookies.

I kept trying to get ahold of Amazon Australia over this, yesterday and today, because nothing on their list really applies to my situation. I did see a chat and after chatting for like 15 or so minutes, I found out it was Amazon USA. On Amazon Australia, so they could not help me.

Anyway, the delivery guy has both yesterdays box of stuff listed above and todays mailer bag of cookies.

They charge when they ship out so I am concerned that they may have charged me yesterday and today for THEIR STUPID MISTAKES!!

Their right hand doesn't know what their left hand is doing!

We ordered a laptop for my daughter who is 16 years old. She had been saving for months from her Maths Tutoring job, teaching year 7's basic algebra, until she finally had enough for the Macbook Air she'd been dreaming of. The latest model, you know M5 chip, beautiful screen, top notch - every teenager's dream. Express delivery arrived on the 16th of July; I signed for it and put it on the kitchen bench. She was at school, beside herself with excitement, and after school of course she rushed home, cut through the Amazon Prime security tape, buzzing with that tingly feeling you get when you get to open a new Apple product. She held her breath, opened the box...

...and pulled out 6x500ml bottles of dishwashing detergent.

Since then I've wasted over 6hrs on phone calls, being put on hold, delegated, escalated and otherwise forced to run around in circles and jump through hoops — and every time you call in you have to repeat the same story, thus further rubbing salt in the wound, only to get a conflicting answer from somebody who can't actually help you. The Amazon staff are hampered by "the process" as much as we are. Every step involves some other person contacting you back within 24hours via email or some such other nonsense, and if you do manage to get escalated to somebody with authority they just hang up when it gets too difficult.

My favourite example was one so called account specialist — after sending photographs of the dishwashing detergent, they wouldn't process a refund or replacement until it came back. I offered to drop it off at the local police station, and was informed that the legal team would get involved and I would not get a refund. So I asked to be transferred to the legal team, at which point they said "I'm transferring you to the legal team" and hung up; when I phoned back to lodge a complaint I discovered the legal team don't even have a phone number. So much for being transferred. Being cut off mid conversation happened several times. Of course every disconnection just triggers yet another call-in cycle, back to square one, repeat the same story all over again.

After one of the many disconnections, I received an email explaining that staff work from home and calls may drop due to power or network issues which got me thinking. When I call a call centre I assume a controlled environment, not a home office with my account on screen and no way of knowing who else might be in the room. If I have to make twenty calls to resolve this, has my personal information potentially been displayed in twenty different homes? The email was helpful about the disconnections; it said nothing about who else might be viewing my information, or what security exists in those homes.

I posted the dish washing detergent back and tried to buy the laptop again for my very distressed teenager. I went to Returns and Orders, confirmed the "laptop" aka DISHWASHER DETERGENT was marked "Return started", swallowed my pride, accepted I would temporarily be paying twice and pressed the yellow "Buy it again" button... except the system said I already had one — "Customer limit reached" — and on that, at least, we could finally agree.

So here I am, $2547 out of pocket, unable to get anybody to help, and without even the box of dishwasher detergent anymore because I sent it back.

I share this tale for public interest, and if Amazon are dissatisfied with my commentary they are welcome to call my customer service representatives to discuss it — they just need to ask for the legal team and they will be put straight through.

One star is too high.
fine unless you have to talk to a real person re a item which was incorrectly sent to me.
idea of organising a return or help with a refund is impossible. So,So hard and time waisting trying to find were you go on site to explain your problem.

Two parcels not delivered to correct address. The photo provided was not my address. Tried to complain, but Amazon make it impossible to communicate with!

Falsely claimed my $799 robot cleaner was safely delivered, and then threatens to shut my account!

Upon checking out, it stated clearly that I’ll need a signature or pin upon delivery. Woke up, check my account and says the robot cleaner was delivered at 6:34am. Wtf?!

Opened the door, robot cleaner not there! Contact Amazon and they says wait for 48 hours. The delivery company “hubbed” sent me a photo of proof, and guess what?! It’s not my house!

Contacted Amazon they told me to wait until the end of the 15th, waited, contact them, and was told it’s been escalated. Checked my email, got a “warning” to say the item is safely delivered and that if I continue they reserve the right to ban my account! I asked to upload the proof from the delivery company, they said the case is final, and will not response anymore! wtf?!

So not only is the item delivered wrongly, Amazon did not help nor provide ways for me to proof it was delivered wrongly, and then threatens to ban my account.

Tentative de commande avec une belle offre amazon le 6 juillet. Aucune mise à jour de la commande alors que la date de réception théorique est dépassé.
J'ai appelé le service client avec une bonne prise en charge au début. Le service client m'assure qu'il y a un problème dans l'expédition et qu'ils font le nécessaire pour me renvoyer un dreame l40. On m'assure également que je serai rappelé.
Sans nouvelle du service client, je décide de le rappeler on me dit désormais que rien n'a été expédié et qu'il faut annuler ma commande pour la repasser. J'alerte alors que je bénéficiais d'une offre promotionnelle, on m'assure qu'elle est toujours en vigueur.
Aucun geste commercial n'est proposé, ma commande est annulé et le dreame l40 est désormais plus de 100 euros plus cher....

Je suis vraiment déçu par le service amazon connu pour sa réactivité qui a été sur ce coup lamentable.
Je vais surement regarder ailleurs pour acheter ce dreame l40.

This will be the last time I'll be using Amazon I went and ordered a phone from one of their counterparts Amazon Germany it was advertised as unlocked for like carriers I mean there are other item descriptions that were wrong too but anyway I got the phone it's not unlocked to all carriers and all countries it's locked I've tried to contact Amazon Germany to a no avail I contact Amazon and the best I can do is all we can offer a refund we have no ability to contact our counterparts and we cannot help you any further so now this b******* I'm never ordering from Amazon again and I'm cancelling all memberships

Receiced a parcel today which supposedly contained a watch i had bought through amazon along with a blink x2 camera pack for an extra $20 through amazon prime!!
I had already decided to return the camera because amazon was charging me some $59 instead of the advertised $20!!!
Imagine my surprise when i opened the transit package and opened the watch box with complicated bits and pieces only to find a completley empty box!!! NO WATCH!!!!! Only a very small plastic ratchet strap which looked as if it had been cut. First time buying something other than a dvd previously, and felt a foreboding at buying something online which i swore i would never do!!
Setting up a return/refund on amazon website is a nightmare, it is designed to deter people!!!!!! Finally worked it out and now need to travel 90 klms to drop this rubbish off at their drop off point!!!!
Amazon had a myriad of reasons to tick as return, oddly, missing goods inside package is not one of them !!!
Will be interested to see if they honour their return/refund policy, either way i learned my lesson.
PITY CANT DOWNLOAD PICS HERE!!

What ever has changed in the last 6 months has made delivery and shopping experience terrible! No next day delivery, missing estimated delivery dates, damaged parcels the whole delivery system has gone haywire. Compared to what it was this is such a step backwards and has me reconsidering my prime membership and if I continue to use Amazon.com.au. absolutely disappointed

Wish I’d read reviews before delving into buying online .
Tried to make a purchase in April but Amazon cancelled it .
Received email saying the order was cancelled and I wouldn’t be charged .
Thought nothing of it .
After checking my accounts yesterday I came across a charge for the item that had been debited .
Looked all through their confusing array of customer support garbage chatted to 4 different reps . All ending up saying they will hand ball it to another department
Received email to inform me that there must be another person that made a purchase without your consent or it’s for a subscription.
I look at my orders on my account and there are none
There are also no transaction for the amount debited from my bank.
The only linked evidence of the item shows as a photo of the item saying cancelled item . No other details . Opted for call back Customer service .
The line was ridiculous with audio loss . I suppose she didn’t appreciate me questioning her as to you have my name shouldn’t you be able to go into my account chats and access the details about this dispute rather than have to tell it all over again for the 5th time . The line when silent and I hung up . Thinking Customer disservice is the correct term .
Have now moved it to my bank to deal with it . If no remedy there then Consumer complaints is next I guess

Purchased an item with delivery timeframe of 11days, second day the exact item had reduced its price and is significantly cheaper, I kindly asked to claim the difference on that day with their online chat, the employee nickname "Twinkle" refused to help and abruptly ended my chat while I was trying to communicate with them in the middle of typing, without offering a true solution.

J'ai acheté en toute confiance, mais mon colis n'est jamais arrivé. Le livreur a indiqué "livré dans le jardin" sans même avoir essayé de me joindre. C'est impossible de livrer dans mon jardin car il n'y a pas de numéro sur la maison. Le numéro est uniquement sur la boite aux lettres qui est au bout du chemin. Je précise que ce chemin est collectif à plusieurs maisons et qu'au bout du chemin il y a plusieurs boites aux lettres.
Aucun voisin n'a eu le colis dans son jardin.
Amazon m'a demandé des photos et me demande a été rejetée car .... : impossible d'identifier le numéro de la maison.... !
Donc impossible que mon colis ait pu être livré dans le jardin ???? mais dossier clôturé... j'ai perdu 100 euros quand même.

Le service livraison et le SAV Amazon n'est plus aussi fiable qu'avant, je ne commanderai donc plus car trop risqué.

I LOVE AMAZON!!! I can't always go out of the house as I take care of my kids but always got my deliveries on time and fast, no need to go to coles or woolies to buy bags of rice and have to carry it all the way to my car. Prices also great when there's discounts and you get prime video with membership. Only thing that's changed now is the ads on prime video but still great app

Parcel stolen - marked "attempted to deliver, will try again" on my Amazon (it was not as I havent left the house), internally marked as "damaged unable to deliver". This is not the first time I have had issues with amazon delivery, even with very clear and detailed delivery instructions.

Cancelled my prime and cut ties. Would rather spend $2 more in store and save sitting around for days than deal with the stream of excuses for why they cannot manage to deliver

Extremely poor experience with Amazon Australia and Prime delivery.

I ordered items advertised with Prime next-day delivery, due to arrive on 3 July. By mid-afternoon on the delivery day, the order still had not shipped, no carrier had been assigned, and Amazon could not tell me when, or even if, the items would actually be dispatched.

What followed was a string of contradictory and, frankly, disingenuous explanations. I was told the items would still arrive on the promised date despite not having shipped. I was then told to place a second order and hope that one arrived sooner. I was told the items were out of stock and would not be available until 6 July, then later told that was wrong and the items were in stock. I was also told the order was in the “final stage of shipping” and would arrive the next day, despite there being no meaningful tracking or dispatch information.

At some point, this stops looking like poor communication and starts looking like incompetence, or worse. Selling Prime next-day delivery, failing to ship the order, giving customers contradictory information, and then pretending the problem is being meaningfully handled feels dishonest. Whether the issue is incompetence, internal chaos, or deliberate misrepresentation, the result for the customer is the same.

I did not want a refund. I wanted the items delivered within the timeframe Amazon promised, or at least a clear and accurate answer about when they would arrive.

This experience has seriously reduced my confidence in Amazon Prime. When a company sells delivery promises it cannot meet, then provides explanations that appear to be false, that feels less like a premium service and more like a scam.

I ordered 3 seperate orders from Amazon over this week, they managed to get one item out of three delivered to the right address, one item has been delivered to a residence no where near the delivery address, got a message to ask where to deliver as they were there to find them not there and now where in sight, when texting back to say you are not here and haven’t delivered to the right address they blocked me. Why can you have delivery drivers that can read and not pressure them to deliver at any cost even to the wrong address, 1 product out of three is pretty poor