Amazon Reviews 

Amazon delivery is so rubbish. You pay for a prime membership and they delivery it to a different street and even straight to the people that happily steal your parcel.

Amazon refunded my stolen package just called customer service it only took 5 minutes full refund item plus postage $54.00 money was in my account next day I gave three stars because their delivery service is very poor the first item was delivered to the apartment next door they sent me a photo immediately so I was able to retrieve it the second item was left down stairs no photo sent but I was notified immediately and retrieved it the third item was left down stairs again at 11am I was home all day waiting for it at 3pm I checked tracking and there was a photo of my package down stairs I didn't receive any notification on the delivery it was my impatience that caused me to check tracking and discover the delivery had been done four hours earlier the man who lives on the ground floor is a drug dealer/vandal/thief he has spray painted graffiti all over the building a trail from the front of the property to his front door a trail littered with syringes and needles has broken into the car's in the carpark stolen anything valuable including clothes off the clothesline Amazon are delivering my package directly to him they made a note on my account ground floor is unsafe for parcel bring it to my door like they should of done a fourth parcel was failed delivery attempt for three days in a row with the courier eventually calling me saying my address is the train station across the street so I was able to retrieve that parcel as well but none have actually arrived at the address given to Amazon refunded very easily and quickly but terrible delivery service

Amazon is most likely OK except for their couriers. They Use Dragonfly which are the worst business you could ever imagine. Drivers get lost, parcels get lost and if they do find you they throw your parcel at your door. I wont use Amazon for this reason. Hopeless

Amazon are wonderful. I love Amazon shopping! The ordering and delivering of my items have always been a pleasure. The delivery people are friendly and efficient. I thoroughly enjoy the deliveries arriving at my door and highly recommend Amazon shopping, especially being a Prime member which means free delivery. I love the fast deliveries and being able to simply purchase only one item. I often find Amazon is better value than being elsewhere.

I ordered a globe map on April 10th 2026 for 200 AUD. MS Miracle was the seller. After 3 months it had still not been delivered with Amazon saying it had been dispatched and was in transit. Multiple attempts have been made to cancel and arrange a refund with dead ends occurring every time. Every path to a refund or cancellation ends with no result. Amazon still has my money, I have no goods and it seems impossible to recover it. The ombudsman is the next step. Severely disappointed with Amazon as it shouldn’t have come to this, nor should it be so hard to get your money back from something they didn’t deliver and now abandoned.

Ordered an item on the 22nd of May. A $1600 car part. I received somebody else's order a part worth around $300. I have given them all the information they have requested photographs of the incorrect part that was delivered etc .Amazon are holding my money and will not provide a refund It's now been over a month.

Terrible support, I am going to have to engage the Australian authorities to get my $1600 back.

I am very satisfied with the speed and quality of the delivery. The Breville the Easy Air™ Connect Purifier was delivered the same day and the courier rang the doorbell, while the Waterpik Cordless Advanced 2.0 arrived earlier than expected, but in that case the courier did not ring the doorbell.

The products arrived in good condition and were well packaged.

However, I have serious concerns regarding delivery security. Parcels are left unattended at the front door without supervision and without requiring a signature or personal handover. This means that anyone can easily take the package before I collect it.

Because of this, I do not feel safe continuing to order in this way, as a customer I do not have sufficient protection if a parcel goes missing after being left at the front door.

Just terrible delivery methods every time. I'm in an apartment and there are communal areas that are definitely unsafe for personalised mail. They said they handed it directly to the customer but that wasn't me so I'm just wondering, sid they just give it some random person in the foyer ? Its a third party seller so I have received no replacement and no refund. I cant even get a reply from the seller or Amazon. There have always been dodgy.

I initially left a honest 3 star review for Amazon on my recent purchase and left a video of product to backup my 3 stars review. They emailed me saying they wouldn’t post my review because it doesn’t meet there guidelines ( obviously they only want 5 star reviews) and I’m not going to lie about my recent purchase. So I replied to the email saying my review didn’t meet their guidelines and asked them to tell me what part of my review they unhappy with and the email bounced back to me even though it had REPLY at the top. So my review here is a 1 star for Amazon and they want me to edit my 3 stars on there site and I will but it will bump down to one star because they think they can quietly bully people into giving untrustworthy and dishonest reviews. I’m not one of those people.

Amazon stores are a total scam. For starters the items I purchased and received were not as shown on the web, I received poor quality items that looked similar and would only last a day or so. I submitted a return request and was apporoved with an return shipping address which I had to also pay the return postage on. The return label which was sent with the return should have had tracking but this system has failed to work and now the returned items are lost some where. Amazon has no way to contact them regarding this matter, no customer help, no phone help,no contact us help , no chat bot help. Its just a total scam store and I will never shop there again, plus I also state that no body else should shop this store again. What a waste of space Amazon is.

Parcel not delivered despite very clear address and delivery instructions. Didn’t bother to ring. Didn’t bother to locate the address for delivery. Still waiting for refund over 2 months later.

Amazon acknowledged my order, claimed the item was in stock, but did nothing! I waited and waited. I contacted customer service and was promised the item would be expedited. I waited and I waited. The second time I contacted C/S, I just got the runaround. Eventually Amazon cancelled the order, whether I wanted it or not. Abyssmal service, I bought one at Ali Express, no problem.

I ordered 2 books nearly 2 weeks ago with no updates as to delivery date. The books are available in book shops so they are available but apparently not to Amazon. One is for a birthday present so delivery date is important.

Claim decision on order 249-1959981-8989437
You are rotten service
1/ I have not withdraw the claim !!!!!!!!!!!!!!!!!!!!!!!!!!!!
2/ You have not refunded my returned postage, firstly it is in your policy and as well I have confirmation from your service staff. Mainly when the product was faulty ..
3/ Why you have been redirected to communicate with your supplier ? It is your responsibility as I have done purchase from Amazon not from your supplier
You here to make my life terrible and changing all to lies and to what suit you .. All what I have asked was, due to your low support, to cancel my Prime Membership and refund balance to my Visa, then I will close my account .. and this is ignored ....
John, Monbulk

Des articles sont achetés sur mon compte. Je n'ai pas fait d'achat. Soit quelqu'un fait des achat à ma place. Soit le site internet Amazon France beug. Arrêtez sa.

Complete waste of time trying to find one version of a very popular lamp design that’s been mass produced. First time I paid, the seller said they only have it in silver so I got a refund, second seller I paid and waited over a month to be told “it got lost” and was promptly refunded, eitherway Amazon is a complete waste of time! I should’ve realized when it’s owned by a snob with beady eyes and a hoarding problem. Go to a library if you wanna read books, not these folks!

Order for sofa, ottoman and chair to match was cancelled, so ordered again, cancelled again! I then ordered similar items with Kogan. The next day I have money deducted from my bank account for two chairs and ottoman from Amazon. Rang customer service and was told they'd cancel the orders and my bank account would be reimbursed within 24 to 48 hours. Next day I see items being shipped, rang them again and told items on the way now, to late to cancel, wait until they arrive and ring them to organise them being sent back! If you advise that an order is cancelled Amazon! Cancel the whole order!!! Don't take my money and send out items that are now useless to me if you can't supply the sofa as well
Having said all that, Kogan was great to deal with
One Star is being generous!!!

After having my delivery thrown over the 2m high back fence, and cleaning up what was left after my dogs attacked the package, I was issued a refund of which I thought was the end of the issue.

Sadly I then had someone contact me, sent me an authentication email which indicated I was calling Amazon (rather than the other way around), I was driving so couldn't reply but did pass old fashioned authentication, only to be told a resolution would be to put a note on my account telling delivery drivers NOT to throw the packages over the back fence, but use the covered front porch instead (as do all other drivers).

Whilst I was originally satisfied, I instead had to deal with stupidity from Amazon customer care. Someone who should probably be working in the warehouse, rather than contacting customers.

Was an amazon customer for years but no longer using due to poor customer service and poor response and action from Amazon.
Bought 7 items totalling $250+ and at checkout it showed 6 items were arriving in 2 days and 1 item in 2 weeks. After payment it updated all 7 items to be delivered in 2 weeks. I queried the due dates and was advised I will get a call back. After not getting any response for over 24 hours I called back and was told to cancel my order and reorder the 7 items for the correct due dates. I asked to cancel my order but was advised its too late to cancel some items now. Not happy.

It only took 2 months of constant contact to get Amazon to fix an error on their end causing all my sales to be inaccessible and cancelled. Customers were able to buy, but I could not see shipping details to be able to send the items. My account quality was trashed. And to top it off, Amazon refuse to refund $450 of fees for sales they blocked me from. Terrible selling platform, eBay is 10 times better!