Amazonfresh Reviews 

1. The delivery charge was outrageous
2. Milk ordered expired in 5 days. That's not fresh!
3. Most certainly won't be using Amazon fresh again.

I’m really disappointed with my recent Amazon Fresh order. Several essential items were missing, and I waited in all day for the delivery. I was initially told I’d receive a full refund “to make up for the inconvenience” — only to later be told that actually wasn’t possible.

It’s frustrating to be given reassurance and then have it reversed, especially after wasting an entire day at home waiting. I’ve used Amazon Fresh many times before without issue, but this experience has really knocked my confidence. Clear communication and consistency are the least I expect. I hope they resolve this properly in future.

I would give zero stars for service at this store. BEWARE YOU MAY BE REFUSED TO BE GIVEN YOUR AMAZON PARCELS BECAUSE IDIOTIC STAFF WILL SAY THAT THE ADDRESS MUST READ AMAZON FRESH COUNTER, THEY WILL RETURN YOUR PARCEL AND TELL YOU TO REORDER EVEN THOUGH THE STREET NUMBER AND POSTCODE IS IDENTICAL. IN MY OPINION JOBS WORTH LIKE THEM SHOULDN'T HAVE A CUSTOMER SERVICE JOB.

Absolutely useless. Messed up the entire order. Literally half the items were missing or wrong. I suspect someone working there isn't able to read.

Sick of last minute cancelled deliveries. Happens about 30% of the time obviously when your delivery guys have had enough and want to call it a night. Sort it out Bezos.

Interesting! I tried the service for the first time today and was totally satisfied. All items arrived, ice packs in lined bags kept contents cold and driver arrived on time. Don’t usually give ‘rave’ reviews so have tempered this in the light of the one star ratings. Will try again soon to see if I just got ‘lucky’.

Ordered food as we had none in the house so needed it for my children the same day. Was told delivery would be by 6pm to then be sat here at 10pm being told the order has been cancelled and the money will be refunded in 3-5 days. In the meantime that was all the money I had so I am now left with trying to think how I am going to feed my family for the next 3-5 days. Explained this to them to be told 'sorry' and offered £20 to spend with amazon. As if I would ever order again

I ordered my weekly shop with Amazon and it didn't arrive.Amazon sent a lame message saying it couldn't be delivered but, offered no reason why or an alternative delivery. A waste of my time and energy.

I would give them no stars if I could. Was tracking my order and driver never even come close to my home despite me being home all day waiting for delivery. They cancelled minutes before my delivery time slot stating no one was home to take the delivery. Now I have to wait 3 to 5 days for a refund. Seems they have lazy drivers who can't be bothered to even try and deliver. Just for context I am near 02 driver was other side of the river when he cancelled stating no one was home.

The best of all the delivery supermarkets. Fast, efficient, good value, comes in paper bags so no extra costs like Ocado, packed neatly, expiry dates are far enough atleast a week. I normally order from Morrison’s using the Amazon fresh app because they have more options but the Fresh food is also really good. This, Kindle and Alexa are the best Amazon products and the only I use. For context I live about 2.5 miles from Amazon Fresh Camden and 2.3 miles from Morrisons

Delivery did not arrive
Stated it was delivered
Now have to wait up to a month for refund
Why employ people who can not locate address, tracking had it on point Delivery guy massive failure

I was overcharged and then have to wait 3-5 days for a refund. It got 2/5 items incorrect. Frustrating and pretty pathetic for a company on the cutting edge of technology?! Really?

No refrigerated van delivering in 30 degrees heat . Driver very nice and bags had ice packs but food was delivered in his family car . Shocking. I had ordered chicken , yoghurt , hummus etc. How do I know how long these items have been out of a controlled temperature environment? Throwing all chilled items away.

The tracking map showed the driver was about 3 miles away and advised my delivery was next, but then he headed off in the opposite direction and seems to have stopped about 10 miles away for the past half hour. The delivery window is now missed. I've tried customer service 3 times, but the calls are immediately cut off. What is going on!? There's ice cream and other perishable items that will be completely spoilt if he ever shows up. And now I have the inconvenience of not having items I really needed. This is as poor as it gets.

I bought one smoothie and was charged for three smoothies and a bottle of water. I have requested a refund from Amazon, their computers are down do they can only give me an Amazon credit!

If I could score Zero stars I would.
Tried once and for ridiculous substitutes like lemons instead of honey when I was also buying lemons.
Second time I tried the order just never turned up or notified me there was a problem. When I tracked the order when I realised they were late it just said “we could not deliver”. They never turned up and just refunded the full amount. Don’t bother trying this out. The choice is also pretty poor. You’ll regret bothering.

I woulnt even give them one star. Been waiting all day, with texts all day and then a message to say its been delivered when it hasn't. We live in the middle of nowhere. Don't use them! Really seriously I have no one to help me with this. I don't want anyone else relying on them for milk for a baby.

Absolute clown show! 🤡

Ordered £40 worth of food from Amazon fresh.

Delivery driver turned up on time and proceeded to scan my bags. When he opened the back door of his car to scan my bags I was greeted with the sight of 2 small children in the back of the car with Amazon bags ripped open and my food IN THEIR MOUTHS! The driver took the food off them and put it back in the bag and went to scan it........

I obviously refused the delivery and asked the driver why he had kids with him, he just said in broken English "Please please, no, it ok, I take back" etc. I also asked if he had adequate insurance which he said he had no insurance, well a pigeon English version of that anyway.

Amazon customer service were next to useless, an hour on the phone to get nowhere. The Logistics and Delivery manager I spoke to said their drivers don't need insurance!!!!! Yes you read that correctly!

Absolute clown show, aiding and abetting in criminal activity by employing people who shouldn't be working if they do not hold the relevant insurance or licences.

Still waiting for my refund as I refused the wet chewed food.

Additional,
This wasn't the first time delivery drivers have turned up with kids in the car. Last time the driver said "No,No, it all ok, it good, no problem" so I accepted the delivery only to find all the bread crushed, eggs broken and fruit bruised from the kids standing on and kicking the bags in the back of his car. I've had expired food, damaged food, ludicrous substitutions and awful customer service from Amazon and they just don't care!

Well, that's more than enough of being treated like an idiot. No more Amazon Fresh for me, it's just too much hassle.

Ordered shopping to arrive between 20:00 and 22:00. Got email to say it was running late but would arrive at 22:15. At 22:15 got a message to say order was cancelled. Called customer services but 3 times the call was cut off half way through talking to the assistant. I stayed at home all evening to wait for this and they text me after it should have arrived to say it was late - well duh. Then completely cancelled it without reason. Totally unacceptable will never use Amazon or Morrisons again.

I ordered some Cornish Pasties from "Amazon Fresh" and got mixed Salad Greens . I requested a refund of £3.30 as a point of principle ...