Amazonfresh Reviews 

Found actual faeces in a pot of rice lol - from a good brand - Tilda. That made my day. I gave Amazon a go - but wow! I even found so many items ripped open by drivers and others superglued together in a tacky way. I even dared to see what the raw meat was like - and it had more blood than chops with.., compromised.. packaging. I didn’t need any additional visual aids to see what was going on - just curious who’s blood it belonged to…

I am a fan of Amazon Fresh in general, however, can anyone explain why they make such a big issue about it arriving in recyclable paper bags, in environmentally friendly vehicles but then place all of the fresh produce in cellophane? It's ludicrous! I am writing this review here as I was unable to leave a review for the order as a whole on Amazon, only for individual items!

I made an order at 10am to be delivered between 5pm-7pm. At 1640 I get a message sayjng that they encountered an issue and my order was canceled. When I called customer service they couldn't tell why my order was cancelled. The worst customer service. I expected better services from Amazon. I will never buy from fresh again and I might not renew my prime membership again.

Never again. They offer free delivery for 40£ order, they always add additional fees that are automatically added at the time of payment. Never ending substitution with worse quality products, not mentioning fruits one day before expiry date delivered. Do not waist your time! Buy somewhere else!

Amazon Fresh Hoxton. Never use their pickup service. They keep the items. Even after showing a picture of the DPD drop off they were still going to keep it. It cost £400. After telling them it would all be on there Camra and I was going too call the police. They reluctantly gave it to me. Then a week later I got a small delivery. They signed for it and kept it. I had no proof so Amazon sent me a replacement. Amazon are incredible!!! But the shop really lets the brand down. Never get your parcel delivered there.

Don’t waste your time or money.

Thought I’d try a Morrisons order via Amazon fresh as I had an offer code. What a waste of time. My order was delivered to the complete other side of town. Amazon wouldn’t provide me with proof of delivery or an immediate refund. So I’m now sat here with no money, unable to dispute via my bank as it’s same day, and have no way to get any food in. To make this even better, I’m undergoing cancer treatment and kind of need to keep my strength up. Amazon didn’t seem to care about this so are quite happy letting a 28 year old with cancer starve. Shocking service. Delivery driver useless and needs to learn how to use a satnav.

The quality of the fresh food it is better than Morrisons.
Beautifully packed in very useful recyclable bags, ice packs placed inside to maintain the temperature.
Drivers have always been polite and helpful.
The tracking is very helpful.

I have twice ordered a bottle of Rye Whiskey from Amazon Fresh.
Each time it came with a rather hefty £6.00 delivery charge -- bringing the cost up to £28.00.
This sum, including delivery, was quite clearly stated on my Amazon bill.
But then I was dunned with a FURTHER £4.00 charge on top of that -- bringing it to over £32.00. Why? Apparently to take into account "possible changes to your order"! What does that mean? There were no changes to my order! Nor was this surcharge in any way explained.
It's hard to see this as little more than a money-making scam.
And was I able to complain?
No.
All I got was a series of drop-down 'menus' asking about mistsken delivery times, wrong orders, etc.
Nowhere was I able to be able to say what I wished to say.
REALLY poor!

Auch ich kann nur abraten. Bestellung sollte 20-22 Uhr geliefert werden. Kam aber nicht. erste Nachfrage wo es sei, Antwort : seien sie sicher 100% wird es heute geliefert. 2. Nachfrage Bestellung selbstständig von diesen Mitarbeiter Storniert !!!!!!! Ich weiss das diese Bestellung fertig gepackt war und nur noch auf die Auslieferung gewartet hat weil ein bekannter diese Bestellung zufällig gepackt hatte. Dieser hatte mich informiert es muss nur noch abgeholt werden. Ich hatte eine riesen Bestellung über 299€. Ich wurde nicht nur von den Mitarbeiter W. dreist angelogen sondern er stornierte ohne mein Einverständnis die Bestellung. Von wegen Er ruft im Lager an um zu erfahren wann geliefert wird. Im Nachhinein wohl alles erstunken und erlogen. Vorgesetzter macht auch nix. Dann telefonhotline angerufen da wird der Mitarbeiter im Ton doch so laut zu mir... ich fasse es nicht.eine Ersatzartikel Lieferung sei nicht möglich ich solle doch neu bestellen!! Nichts gibt's mehr es ist nämlich alles auf über 50%. Ich bin zutiefst ja enttäuscht das meine Ware nicht erhalten habe da nützt die Rückerstattung wenig. Dann noch dreist in einer Tour angelogen von den Mitarbeiter. Und keiner will was machen können wo das alles schon fertig gepackt im Lager steht und nur noch zu mir gefahren werden müsste??? Unglaublich kann nur abraten

they trick you on size, they charge you a full price when delivery turns up, and they all half-package, they use the same tricks as POUND SHOPS
AVOID

Great produce, excellent quality, carefully pack and amazing customer service.

So rubbish, I don't know why they charged extra. I bought coffee for £2.45 and they charged me £7.5 and £1. Never visit again. Totally scammed..

Went to Amazonfresh last night at Canary Wharf, the guy on the door said that the tap machine will take a pound now, £1, & the correct amount within the hour. Great I thought
I check the status at 01:11, they took another £19. My goods were £4.45.
I had no idea they would be holding £20 ransom.

Edit Sunday 26th 18:25 (January)
Amazon took the £4.45 yet they are still holding my £19 ransom. Never again.

Edit Tuesday 28th midday (ish)
Still holding my £19 ransom.

Edit Thursday 30th midday (ish)
Still holding my £19 ransom.

This will be my last edit Sunday 02 February 2025… Finally my £19 returned.

The delivery and food supplied I've got no complaints. However if you ever need to deal with customer service it's an absolute nightmare. I was offered a £15 off a £60+ shop, the code didn't work. After calling them up they said to just place the order and when received to give them a call back. That's ok I suppose ( but not as it should be- actual money off) . When I called up they are refusing to give it to me. This is despite me having an email from them stating they will do it. I'm pursuing this further out of principle but will never order
from them again as if there's any future issues I don't have the confidence they will deal with it correctly and promptly. This is the second issue I've had with the customer
service team (only placed 2 orders) and the last time was equally inefficient with multipe phone calls to sort out. I wish i had never bothered placing my second order tbh. Shame because the delivery and quality of goods was excellent.

They are having problems with driver's stealing the food, apparently. According to the customer services person, I've just spoken to on the phone!
I wouldn't bother placing a grocery order, like I stupidly did, as it likely won't get delivered.

Been long term Amazon user but first time I've used Amazon-fresh. Needed cat food and found item which took me to a distinct new page - found it easy to select items to make up the free delivery £40 order. Friendly driver and fresh meat was in a refrigerated package . Great service I'll use this in future . Please be aware the full Amazon catalogue is not available on Amazon fresh

If you are going to order Amazon fresh or Coop ir Morrison from Amazon App, bear in mind that drivers will be using their own personal normal car to deliver to ur house, so no cooler or fridge or freezer in the car and the staff will not wear gloves when handling your groceries and willeave them on tge floor, they do not do blood tests for staff either for specific diseases and gloves and no idea if tgeir personal car is clesn or not , no blood tests for staff for hepatitis A, and we do npt know if their car boot is santised and germ free no thank you. Respect customers and deliver food professionally in geocry vans with fridges and freezers and deliver in baskets

I have just been let down by Amazon Fresh claiming my order was "undeliverable due to address issues" and that the courier "had difficulty locating" my address.
Odd, given my full address and postcode was given on my order and my home security camera picks up no-one on my doorstep. And I am at home. And I cannot get in touch with their customer services, which would probably be a waste of time anyway.
As this was my Christmas top-up shop, I have reordered, but unsure whether they will bother to turn up.
No longer trust them.

Dreadful just dreadful. Always missing items and sometimes over half order is missing. No more. Enough is enough.

Absolutely disgusting. Do not order smoothies ,fresh water juice drinks. All off. Maybe stored in high Temps or just expired. Gross