Amazonfresh Reviews 

Absolutely disgusting. Do not order smoothies ,fresh water juice drinks. All off. Maybe stored in high Temps or just expired. Gross

Yuk!!!!!!
I have grown thousands of cherry tomatoes yearly for more than 30 years. During the winter months, my recent purchase of the Amazon Fresh, responsibly grown, cherry tomatoes were awful. The taste was literally disgusting, should never be sold to a consumer. What a waste of money!

Amazon fresh asociate called Jam is rude and unprofessional interrupting constantly.
The order never arrived and she is basically talks a lot but not fixing the issues. So disgusting.

I have used this service for a few years now, it was generally really good with a good service; unfortunately, this has now diminished to the worst online service I have ever received!!

Ordered food yesterday which should have arrived between 16:00 & 18:00, still no delivery and the website is saying it is delayed, over 12 hours late.

No customer service number is now available or any way of contacting anyone, this is a f@@king disgrace; you have almost £100.00 of my money and nothing!!

I will never, ever use this service again; perhaps you don’t want or need my business, utterly disgusting..

Contacting trading standards now too..

In jeder Bestellung sind Artikel dabei, die ich sicher nicht bestellt hatte (riesige Mengen Mate-Tee, den ich nie trinke, einzelne Schokoriegel). Eine Rückgabe ist nicht möglich. Katastrophe.

Expensive. Charged 20 pounds for 1 cola.

Fahrer war zu faul 60 Artikel in 10245 von 20.00 bis 22.00 Uhr zuzustellen !

Yet again they have not delivered, just cancelled the order. Don't see the logic on how it works. Hours ago they picked things and then did not bother to deliver. This is about the 4th or 5th time this has happened. Totally and utterly unreliable. Had they said they could not deliver right at the beginning I could have bought from elsewhere but they kept saying they would be delivering. Told me 8.30 at night they could not deliver.......too late for me to do anything about it.

I would never use them again always messing up my order but I thought give them another go they brought my shopping bags was spilt one bag they had put fabric softener in with food the softener was leaking food compleaty ruined spoke to 21 advisers sent them photos and they all said the same thing there was no damage even tho you can clearly see the bags are ripped softener on my food could not be used the fresh meat had no ice packs and was all warm where it has been in the drivers car with heating on all my food went in the bin almost 60 pounds spent nothing for it and left me a disabled house bound man with nothing all they do is lie read from a script hate the company please don’t ever buy from fresh as it won’t arrive to your door fresh and it will go in bin with no refunds given

Cant believe you even have 1.5 rating

FRESH Courier delivered less than half my order? Support told me to get police crime number!
Obviously courier is the thief from the store!
I'm not a detective but come on!!
Never again will trust Fresh Delivery

Delivery windows missed regularly. Items not always fresh

Bad. Received less than half my order and after waiting an hour to contact I received less than half of my order, and after waiting over an hour to reach customer service, all I was offered was a refund for the missing items. This refund will take several days to process, but the food was needed immediately. The service is unacceptable—late, unreliable, and unresponsive. There is no margin for error in situations like this, and the way Amazon handles people's schedules so poorly is simply unsustainable.

Terrible service waited in all day... kept changing the times to then cancel at 8:45 in the night. If you can't manage orders done take them. Rubbish will never use again

My order was cancelled and I wasn't informed about it. I was waiting like an idiot for a couple of hours and then I found out on my app
that my order is cancelled ( I haven't received any email, text - only
a few hours after my delivery slot ended ).

Got wrongly charged and tried to get a refund from the Amazon website, but all their live agents said I had to return to the store to get it. But I left the country already! it seems Amazon online and Amazon Fresh are not connected at all. What a waste of time the whole experience is. If your AI technology is not good enough for automated purchases, just bring back the cashier please. I will always blacklist this store!

Extremely unprofessional driver.
My order didn't show up and was cancelled just as it was supposed to arrive, apparently due to accessing issues. I called amazon fresh customer service right away who then called the driver. Apparently there wasn't parking but I never had that issue before and he wouldn't even come back when asked. In 12 years of ordering online, all the delivery trucks (there are mutiple coming every day in my street) they always stand on the road and are allowed to.
The driver was even still close by but refused to come back and deliver. So now I asked for a refund and will rather order with a different shop from now on who will actually do their job. It's a shame though as I loved amazon fresh previously and ordered often with them, but I just can't take the risk of the same driver showing up and cancelling again who then even refuses to come back.

Grocery shop never arrived despite tracking stating one stop away. No explanation and has to wait to be refunded for something I didn't even receive!

Order has not turned up. No notification from Amazon about this, only when I log in, it says "Sorry, we were unable to deliver your order" without any explanation. There is a link to contact Amazon customer support, but when I try that it only lets me contact them about items that have actually been delivered, so I can't even find out why they are "unable to deliver". Asks if I want to re-schedule - as if!

Ich habe inzwischen seit 2018 315 mal im Wochabstand bei fresh gekauft (München).
Und ich bin zu 99 Prozent zufrieden: Die Zustellung war immer korrekt im 2-Stunden-Zustellfenster.
Gelegentlich sind die TK-Semmeln ein wenig angetaut, aber davon geht die Welt nicht unter.
Ich kann die vielen negativen Bewertungen absolut nicht nachvollziehen.
A.L.