Amazonfresh Reviews 

Update:

ein 2. Mal bestellt, wieder wurde nix geliefert, angeblich waren wir nicht da. Naja, Gorillas hat grad geliefert, die sind anscheinend nicht so dumm.

Leider sind die Fahrer nicht in der Lage zu klingeln….. Lieferung konnte nicht zugestellt werden, weil angeblich niemand zu Hause ist. Düster….

I stopped at Sevenoaks store and came across this store on 5/3/24 at 945pm picked up some porridge and chocolate bar taped me card checked me bank when I got home taken £10 from me avoid this place at all cost been back into store to get a refund have to wait in this day and age where money is tight at the moment for most people if you do keep a eye on your bank balance you won’t see it if I don’t get a refund have spoken to my bank to see if they put it right spoke to member of staff today she had it done to her but that was £50 they took this isn’t right avoid at all cost !!!!!!!!!!!!!!!!!!!!!!!!

Ich habe jetzt 5 mal bestellt und war immer super zufrieden. Ich achte allerdings auf Angebote und den Rest kaufe ich tatsächlich selbst in Geschäften vor Ort ein. Ich finde die Auswahl ganz gut und alle Lieferanten waren sehr pünktlich und sehr nett.

It has happened to me multiple times that my order with no excuse and no prior notification will not be delivered and the customer service never takes any responsibility rather than refund me with delay. This time they would just change associates and now they have “technical difficulties” so I don’t even know if they will refund me. In the meantime I paid Amazon £80 groceries that are not delivered, I cannot contact the customer service and I have to reorder from Sainsburies.

So far Amazon Fresh has let me down twice in a few months that I have used it! once after delays they simply canceled it (who cares about the customer whose delivery was canceled on a Sunday evening when everywhere else is closed after waiting for 4 hours) I pay the Prime membership so when my order is supposed to be delivered between certain hours it has to be delivered in those certain hours! if Amazon Fresh fails to deliver on time that means they are in breach of their contract (i.e. why do I pay for Prime membership?) and therefore I believe I am entitled to some sort of compensation!

Amazon fresh
They advertise discount then dont apply
They advertised 24 cans of strongbow for £24.60
Minus 81% discount =£4,60
Placed order for 3 = 72 for £13,80
When delivery was received only 12 cans turned up
I contacted them and they admitted it was there fault.
But refused to honor the advert
Is this legal ?? I wouldn't have ordered if it wasn't for the discount
very disappointed in the service
Be careful

I only bought a blueberry muffin for just over a £1 but £10 got deducted from my bank account!!
How does this system work?

The order was placed the evening before. Someone packed it and just let the meat spoil overnight for my morning delivery. Had to deal with support which is very much lacking. you get passed through a dozen chats before getting your problem resolved. This was a similar issue with Amazon Fresh voucher codes that did not work. Get the £15 off was brtutal.

I wish you could add photos for reviews.
First they've forgot to deliver half of my order. So re order it again. My husband had specially taken a day off to help carrying the heavy items as I've got mobility issues. He took a few hours off next morning when we had to reorder items not delivered day before. Today the driver didn't even attempt to deliver the order. He was all the time a street away from my address, and we even waited on the road in case he can't find an alleyway. The lady day before found it straight away and parked I front of my gates. He putted as addres not deliverable and amazon doesn't care about it at all. First of all the customer service can't see it as its a Fresh order so they keep on passing the chat to next person until you are being told the driver doesn't answer the phone and they can't do anything about it and gave me 2nd refund!
You can't make a complaint. No consequences will be held for this driver. Nothing at all. How hard is it to read the instructions or simply give a call?

They had my number and my husband number. Detailed easy delivery instructions. I've lost discounts and now have to pay extra for a speedy delivery with uber.
Thanks amazon for being worse and worse every day

The bags were over packed i could hardly lift them, that was £76 worth of food in 2 bags . The bread was near it's sell by date. It was very expensive. I will only use Morrisons after this.

Absolutely useless......every time I buy a meal deal from Fresh at Kensington High Street I get overcharged and have to claim the balance through the Amazon website. And now Amazon refuse to actually give my money back, they say I have to have an Amazon voucher (have you even heard of the Consumer Rights Act, Amazon?). I've reported the pricing to Amazon, to the Amazon Fresh store manager, and still nothing has changed. There is no point in shopping here anymore if Amazon can't sort this service out properly, or even show some care in their customer services.

Disaster. Tried it for the first time to order christmas food to arrive at my Mum's house on christmas eve, as she is unable to go shopping and we were travelling too far to bring chilled food with us. The order was cancelled on the day with no offer of substitutions, leaving us scrambling to find other last minute options before the shops closed. No explanation or offer of compensation.

I've used Amazon Fresh many times and they're far from perfect, but they're still often the best option if I want groceries delivered the same day. This is more convenient than standard supermarket delivery services with the full selection of products, like for instance Sainsbury's or Tesco, the very earliest you'd ever get a slot is the next day, although at busy times like just before Christmas you'd have to book well in advance.

Amazon Fresh isn't as fast as using Uber or Deliveroo which are often delivered within the hour, but if you don't leave it too late you can usually still book a slot the same day. Compared to these alternatives the prices on Amazon Fresh tend to be closer to real supermarket prices rather than being marked up considerably and products that claim to be in stock are rarely later found to be out of stock later.

You get a better choice than most super fast delivery options with Amazon Fresh, although Uber are now offering close to similar sized selections with a few stores. The overall selection on Amazon Fresh is reasonably good and it's nice to find good quality vegetarians options that you can cook easily like pies. There's also some Amazon own products that can be good value and fairly good quality.

A problem with some supermarket deliveries, especially superfast services is products being close to their expiry date, like when I went to Waitrose recently on Uber I was fobbed off with most items expiring the following day when such items would often have a good number of days left if you were able to pick and choose in store. Amazon Fresh however have a 3+ freshness guarantee on many such products which resolves this problem, well done to them for this.

Like many people I've had some problems with Amazon Fresh hence the 3 star rating, the worst was a failed delivery, it happened when I'd booked the last slot of the day and I ended up getting a refund when it simply didn't turn up. On another occasion when using the last slot I was told by Amazon customer service that it wouldn't be coming when the slot time had almost expired without any driver tracking, so very annoyed I went to my local late night store to get the bare essentials, but on returning the Amazon driver unexpectedly showed up very late. I've never had an issue booking earlier slots if you are lucky enough to get one, apart from it being late once.

The only other problem I had only happened once, a pie had a use by date of 6 days ago on delivery, if I'd eaten it without checking it could had made me ill. Mistakes occasionally can happen however and Amazon customer services refunded me without any arguments.

It's a bit of a headache trying to figure out how to talk to Amazon customer service and when you finally get to chat you have to negotiate around a chat bot first that is often annoying giving you completely irrelevant responses, but at least you can get through. Even when you get through to a real person their responses tend to be very generic prewritten choices, but they do help you.

To get free delivery even as a Prime member you have to spend £60 that was increased from £40 fairly recently, obviously this wasn't a popular move. There are 2 hour delivery slots or you can pay considerably more for a 1 hour slot. When the driver is on their way you can roughly track them with it updating every 30 seconds.

Products arrive fairly well packaged, although in paper bags which is part of the times. Frozen food comes with freezer ice packs.

In summary Amazon Fresh is a service in between standard Supermarket deliveries and super fast services for convenience and even though it could be better, it definitely has it's place as a useful service.

Amazon fresh use to be good,but just recently there not as good as they use to be. Not only do you have to spend £20 more then what you use to have to pay,to get free delivery,but 3 times now and looking like a 4th time this evening,Amazon fresh has cancelled my order after delivery slot had passed. Not only does this mess up people's plans,dinners,etc but if your paying by credit card,you can actually get charges for cancellation payments. Have to pay for prime service,delivery service,or spend more money just to not get your shopping.

I placed a order and 2 items which I was told were there weren’t I never wanted to cause a fuss
2 items were missing so instead a substitute was given which incouldnt eat I will never shop with this company again I’m disabled and cannot carry things without being in severe pain they say they can’t what’s the point of asking if the person needs help when it’s never given 2 items missing not happy

This is a huge thank you to FADI at the Amazon fresh store in Warren Street. This man was extremely helpful with sorting out an old card payment that wouldn’t go through. He patiently tried repeatedly but to no avail ti which he then kindly paid for my lunch through the company card . It’s not often you get such attentive service and this should be acknowledged. Thank you FADI.

I have been charged £7 for a one hour delivery slot, and the delivery hasn’t turned up. It is currently an hour late, and there is no estimate as to when this will be delivered. I am now finding myself cancelling plans to wait in for this delivery as there are frozen food items in here.
I spoke to customer services and they were only willing to offer me a £5 gift card, despite this not even covering the high cost of delivery.
This is the second time in 2-3 months that the delivery slot has been significantly missed. Not impressed at all, and won’t be ordering from Fresh again.

Really dislike the check out process. Took credit card details but no way to verify how much will be charged. Really worried if there is an error there is no way to get it corrected. Won’t go in there again.

Delivery no show. Customer service awful and no ability to raise a complaint to get it resolved. Avoid at all costs.

Amazon are delivering FROZEN food through Amazon Fresh and they are having people in cars, with no refrigeration or freezer unit delivering them in nothing but paper bags with a couple of ice packs in. Needless to say, even in temperatures as low as they have been over the past week, all frozen products in my order arrived DEFROSTED! With all saying "do not refreeze"... how long they were left sat out to defrost is anyone's guess, but they were in the delivery driver's car for a AT LEAST an hour, MINIMUM. Not acceptable and should be illegal, I don't understand how it's not, this is a clear violation of god knows how many food safety guidelines.