A.M. Custom Clothing Reviews 

155
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

I was wanting to find a Fairtrade organic sustainable onesie and after much Googling & ChatGPT-ing I discovered that the ONLY product available was by the brand Neutral. I then discovered that the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had ordered some t-shirts for a sponsored charity walk which were due to be delivered too late for the start of the walk - my mistake as I misread the delivery details. Customer services were brilli... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I ordered several items from AM Custom one month ago and have been wearing them for three weeks, tops. Already, the printed design has started peeling from a couple of the items so the quality jus... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered some customised embroidery on a baseball cap. What I received exceeded my expectations. The quality of the stitching was superb. Furthermore, the baseball cap was great quality, fitted perfe... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Textieldrukwinkel

Geschreven door het bedrijf

A.M. Custom Clothing is a wholesale provider of quality printed and embroidered clothing for uniform, workwear and retail. Building long term, trusting relationships with our clients through offering market beating, retail level service, and transparent communication. Always offering great value without compromising on quality or ethics.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

155 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,4

Alle reviews

(155)

75 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

First-class customer service & product

First-class customer service and high-quality product. Two hoodies my kids “designed” delivered on time to our Christmas Airbnb. AM really went the extra mile on service for what must have been a tiny order for them. Let’s see if the kids start a business and we can put in a proper order!

25 december 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review! We're so glad the hoodies made it to your Christmas Airbnb on time!

Fingers crossed they do start a business, we’d love to help bring their ideas to life if they do!

Beoordeeld met 3 van de 5 sterren

Disappointing Service

Item was of fair enough quality but I was very disappointed with A.M Custom Clothings' response when there was a delivery issue with the item - they were very unhelpful.

I ordered a custom T shirt on 5 December as a Christmas gift and the estimated delivery date given was 22nd December. 22nd December came with no delivery. I had not received any tracking details or shipping confirmation from A.M CC either. So, trying not to panic (as it was cutting it very close to Christmas) I contacted them that evening to explain that I hadn't received anything. A.M C.C responded promptly on 23rd to explain that it had been delivered on 12th December and provided the DPD tracking link. When I checked it, the house shown in the images wasn't mine and I didn't recognise it. I explained this to A.M. C.C and they, again promptly, responded to say that I needed to contact DPD to find out where it had been delivered.

Why do sellers do this? Sellers have the contract with their courier - I have no relationship as purchaser with their courier. If something goes wrong, the seller should contact their courier to imvestigate and resolve the issue. It may just be my own pet peeve but I don't think it is right to push the onus on the purchaser (who has paid for an item that has not been received and has only just received the tracking info) to then contact the courier (who I have no relationship with) to try to work out what has gone wrong.

When I asked that they contact DPD and let me know the outcome, I stopped receiving a response to my email - which was fustrating as (to their credit) they had been very prompt in responding up to that point. I appreciate it was 23rd December and they only had skeleton staff working, but I was also working that day and it was a massive pain to try to resolve amongst everything else I had to sort out for Christmas. In the end, I couldn't get through to DPD and instead had to wander around my estate that evening to try to track down the front door in the photo, disturbing people and knocking on random doors. Luckily, ultimately on 24th December I managed to locate the item - A.M. Custom Clothing had put the incorrect address on the parcel (I checked my order details and shipping address to make sure i hadn't put the wrong details). So DPD had delivered it correctly, the neighbour couldn't get it to me as it had my name but their address on it, it was A.M Custom Clothing's error but all my inconvenience and hassle to resolve. If I hadn't received it on 24th in time to wrap it and gift it then I would have stopped looking and asked for a refund. Disappointed and put off from ordering from them again.

5 december 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Sorry to hear of your inconvenience of having to track down your parcel. You are right that we asked you to contact DPD for help to try and track down the parcel but it wasn't simply because we were washing our hands of the issue. Normally, we would simply raise it with them so they can provide additional information or track down the parcel.

Due to it being 23rd December and us closing for Christmas later that day, as well as the fact we understood you needed the parcel for Christmas, the suggestion we made was one based on the fact that the only way to get your parcel on time would be to track it down and get it. Ultimately, this proved to be right as you did find it, but I appreciate our rationale may not have been as clear as it could have been in our email to you.

Thank you for identifying the address discrepancy, we will investigate this internally to understand how it's happened so it won't occur again.

As a gesture of good will, we will also issue a refund for the shipping you paid.

Beoordeeld met 5 van de 5 sterren

Great experience all round

Great experience all round, fast customer service, easy-to-track, prompt delivery and fantastic quality product. Will certainly order from A.M Custom Clothing again.

20 november 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review! We're really glad to hear everything went smoothly. Looking forward to next time!

Beoordeeld met 5 van de 5 sterren

Excellent service, excellent product

Excellent customer from the word go. I had some concern about the quality of my image for this particular job and contacted their customer service. Rebekah from AM was straight on the case and answered all of my questions and reassured me. The order arrived much earlier than I expected and the quality was excellent both in terms of the print quality and the t-shirts. I've used them twice recently for jobs and have to say they are excellent, plus they plant a tree per order!

12 november 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for this fantastic feedback! It’s great to hear Rebekah was able to put your mind at ease, she’s amazing! We're so pleased everything turned out well with both your orders, and that the early delivery was a nice bonus. Really appreciate you coming back to us, and thanks for shouting out the tree planting too! 🌱

Beoordeeld met 5 van de 5 sterren

Bright and clear printed T shirt

Really pleased with the T shirt that I had from AM Custom, printed with my own photo. The team contacted me and offered to cleanup the background on my photo, thanks! The print is bright and clear and looks great!

14 november 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review! We're really glad you’re happy with your T-shirt and the photo print!

Beoordeeld met 5 van de 5 sterren

Fantastic customer service and quick…

Fantastic customer service and quick turn around, quality material and extremely good value! Can highly recommend

11 november 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review! We're really glad to hear you were happy with everything 😊

Hope we can work together again soon!

Beoordeeld met 5 van de 5 sterren

Great experience

Ordered 70 Stanley/Stella T-shirts with DTG printing on the front and back. Great pricing, came quickly, super nice quality, and really helpful email support.

27 oktober 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review! We're really glad to hear the Stanley/Stella tees turned out just right.

Beoordeeld met 5 van de 5 sterren

finally found the right quality/fit/style of custom caps

i've been looking for top notch custom made caps for my brands for ages and now i found it!
the quality of embroidery, the quality and fit of the cap itself, speed of service, customer service response and leniency is beyond great.
will definitely be making more orders with you guys

28 oktober 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

This is such a great review, thank you! So glad you’ve finally found the right caps after all that searching. Really appreciate the kind words about the embroidery, fit, and service, it means a lot. Looking forward to getting more made for you soon!! 🧢🪡

Beoordeeld met 1 van de 5 sterren

I'm paying 18£ for delivery and my…

I'm paying 18£ for delivery and my orders is not even dispatched yet!! Order placed on 21 and still nothing! And as i can see probably some of my staff will be missing as well! Never buying from this guys again!!

21 oktober 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Hi

You paid for rush delivery when you originally placed your order, but as we were unable to deliver it within that timeframe, we refunded you the additional rush fee, so you have paid £8.99 for shipping.

We apologise for the inconvenience of the few extra days it has taken for the delivery.

However, we're unsure why you think some of your stuff will be missing. Your items will be delivered in full this week, as we advised earlier today.

As far as we understand, no such issues occurred with your other three previous orders with us either. So we're sorry this one time was enough for you to not purchase from us again. We hope you'll reconsider once you see the quality of the items when they arrive.

Beoordeeld met 5 van de 5 sterren

I had a happy experience with this company

I had a great time with this company.
When I submitted my designs Jess pointed out that one had insufficient resolution for a decent result. I fixed it and re-submitted. I'm so glad she told me rather than going ahead regardless.

The finished hoodie I ordered exceeded my expectations. The printing was colourful and sharp, and the garment was of exceptional quality. I was pleasantly surprised. It's made from a thick heavy material with a lovely soft fleece finish on the inside. It's instantly become my Go-To top on cooler days.

Price-wise A. M. are obviously not competing with the usual cheap super thin stuff I've bought elsewhere and thrown in my wardrobe after wearing it twice.
Instead, my hoodie has a real quality look and feel about it, and it's wonderful to wear. I reckon they've used top quality cloth, and I'm very glad of it.

Given the first rate printing and the pleasing thickness of the garment, I am more than content paying the marginally higher price.

I've got a beautiful hoodie that I enjoy wearing. Definitely recommended.

20 oktober 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review! I'm really glad Jess was able to flag the design issue, we really pride ourselves on that kind of attention to detail, so it’s great to hear it made a difference. And we're so pleased you’re loving the hoodie too, sounds like it’s going to get plenty of wear with the colder weather rolling in!

Thanks again for your order and for taking the time to share your experience, it means a lot!

Beoordeeld met 1 van de 5 sterren

Band stay clear of these.

We submitted an order for 6 and a half grands worth of merch for an upcoming tour. They printed the jumpers on the wrong side of the jumper it was a front design that was printed on the back.
We then ran out of merch during a tour we’re told that it would be delivered on the Friday, it wasn’t and they told us it hadn’t been dispatched at 4:30 when we needed it for 6. And that they wouldn’t be able to have it done until our second to last day of the tour which is no use. During this time I had another company on standby ready to print T-shirts that’s now too late to ask as it’s so late. Brilliant. Bands stay well and truly clear of these might be alright if you want 10 T-shirts printing for a holiday in Benidorm and you’ve got 3 months to sort them.

26 september 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks for taking the time to leave your feedback, we really appreciate the honesty, as it helps ensure we're able to take action to prevent problems like this in the future.

On the print positioning, I completely understand the frustration here. I believe there was a miscommunication resulting in your account manager thinking the print was needed on the back. We then sent you mockups to approve with the print placed on the back, of which were approved on your side before production. The purpose of those mockups is to make sure everything is 100% correct before we go ahead, so while we did follow what was approved, I can also see how the initial miscommunication around “front vs back” led to this outcome. I'm sorry for that initial mix up.

On the delivery side, I'm really sorry your second order was delayed. I know that doesn’t change the disappointment for you and your band, and I’m genuinely sorry for the stress it caused.

We work with lots of bands and touring artists, so we know how important timing and accuracy is when you’re on the road. I’m really sorry we fell short here, especially given the size and importance of your order. While we can’t undo what happened, this will be fully investigated so we can ensure processes are in place to prevent this happening again.

Thanks again for your feedback.

Beoordeeld met 1 van de 5 sterren

over £50 for one hat with some…

over £50 for one hat with some embroidery, a hat that will have cost pence in bulk.

No price shown until personal info is captured by their website, I am guessing my personal details will be sold if I abandon the cart.

Will find out as I am not being robbed by A.M. who want £50 for a single hat embroidered and shipped.

25 september 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thank you for taking the time to give us some feedback, but I'm sorry you didn't give us the chance to show you the quality that we offer to our customers.

Our pricing is always visible on both our online store and our quote form without the need to enter personal details or log in.

In terms of cost, a cap costs considerably more than a few pence, even if you're buying in bulk. We have some guides on our blog that break down the costs that go into production so you can see how these costs are made up. There are even some visuals that help to illustrate this further.

In this case, a single embroidered hat is indeed more expensive per unit than a bulk order. This is because the fixed setup and production costs are applied to just one item rather than spread across many, which is standard across most custom clothing companies. So even buying two would lead to significant savings.

Pricing also depends on the stitch count, the more detailed or complex the design, the higher the stitch count, and therefore the cost. For single, intricate designs, printing can sometimes be a more budget-friendly option.

It’s also worth noting that our prices reflect not only the cost of production but also the quality of the garments, the durability of the embroidery, and the service we provide as a small UK business.

On your point about your data being sold. As is outlined in our privacy policy, we do not sell the data of our customers or potential customers to any third parties. We'd also be happy to delete the details you shared with us, as is your right under GDPR, you just need contact us to let us know so we can find you and remove it.

Beoordeeld met 5 van de 5 sterren

Couldn’t be happier with my T-shirts!

I’ve ordered T-shirts from A.M. Custom Clothing 2 years in a row now, for a small festival I organise with my friends. I’m pleased to say the prints have held up very well after a year, and still look good-as-new, despite the tee’s being ‘well loved’. I can confidently say the team at A.M. provide a high quality product and a professional service.

On both occasions they have handled a *slightly* rushed order (from my lack of organisation 🫣) and delivered in perfect time, and this year they helped with a mistake in one of the designs.

I’ll be sure to order from them again next year for Luckfest 2026! 🤩🤩

18 augustus 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thank you so much for the lovely review, and for coming back to us two years in a row!

We’re really glad to hear the T-shirts are holding up strong, even after being “well loved” (that’s always the true test, isn’t it?). It means a lot to know you’ve felt supported, especially when things get a little last-minute, we’ve all been there! 😅

We’re already looking forward to helping out with Luckfest 2026! Thanks again for trusting us with your festival gear! 🌟

Beoordeeld met 5 van de 5 sterren

The clothes are comfortable

The clothes are comfortable, soft, and the communication is perfect

1 augustus 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review - we're really glad to hear you're happy with your order. Appreciate you taking the time to share this!

Beoordeeld met 5 van de 5 sterren

Really happy with t-shirts ordered

Really happy with t-shirts ordered. Looks great!

27 augustus 2025
Review zonder uitnodiging
Logo A.M. Custom Clothing

Antwoord van A.M. Custom Clothing

Thanks so much for your review! We're really glad to hear you’re happy with the t-shirts and that they look great. 🙌 Appreciate you choosing us!

Beoordeeld met 5 van de 5 sterren

I contacted AM Custom Clothing with a…

I contacted AM Custom Clothing with a short-notice request, and I couldn't be happier with the product quality and customer service I received. Jess helped me each step of the way and managed to swap the art out for me at the last minute. I'll be back for another order before the end of the month - cheers folks!

9 augustus 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for your lovely review! We’re really glad Jess could step in and make everything work for your short-notice order, last-minute art swaps can be a bit of a juggle, so it’s great to hear it all came together smoothly. Can’t wait to help with your next order later this month!

Beoordeeld met 5 van de 5 sterren

Excellent quality speedy service

I needed to order some t shirts urgently ahead of a speaking engagement but due to the small quantity and having left it last minute few printers were able to help. AM Custom Clothing were responsive, efficient and delivered great quality t shirts exactly when they said they would. I would not hesitate to recommend them.

1 augustus 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

So pleased we could help you out!
It’s great to hear the T-shirts arrived right on time and that you’re happy with the quality. Thanks a lot for recommending us, we really appreciate it, and hope the speaking engagement went brilliantly!

Beoordeeld met 5 van de 5 sterren

Excellent Customer service

Customer service was great and fast! Product came exactly as designed

22 juli 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review! We're really glad to hear the product turned out just as you'd designed and that our customer service team looked after you well. Always here if you need anything else!

Beoordeeld met 5 van de 5 sterren

I received my embroidered tshirts…

I received my embroidered tshirts yesterday and they are fantastic- clear, neat and the material of the T-shirts is lovely. Alex was very helpful via email.
Would highly Recommend using a.m custom clothing.

Thank you

23 juli 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

That’s brilliant to hear! We’re so glad you’re happy with the embroidered T-shirts! Thanks so much for your kind words and for recommending us!

Beoordeeld met 5 van de 5 sterren

Great company

Excellent product and customer service. Kept me informed all during the process.

12 juli 2025
Review zonder uitnodiging
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Antwoord van A.M. Custom Clothing

Thanks so much for the lovely review! Really glad to hear you were happy with both the product and the service. We always try to keep communication clear and consistent, so it’s great to know that came through. Hope to work with you again soon!

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